User Reviews for Four Points by Sheraton Philadelphia

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Oct 10, 2007 by Julie from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• It had a great scent when you came in the hotel.
• Had to pay for parking.

“We had a great time when we were there. The outlet in the washbasin area was out. When I told the lady at the front desk, she apologized for our inconvenience and called immediately to facilities to get it fixed. Check in and out was quick and easy.”

Oct 7, 2007 by Mitch from Philadelphia, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, breakfast, appearance.
• Refrigerator in the rooms.

“Rooms very clean food in the same area.”

Oct 1, 2007 by Diane from Arrington, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[7]

• Quality appearance of room, clean, desk clerk 10-star.
• Restaurant not able to open for lunch until 30 min late.

“We could not eat lunch; were told they were running 1/2hr.late due to heavy breakfast. The 'sister' hotel was recommended next door. We were the 1st guests for lunch. That restaurant was nasty: filthy floor w/dead roach in plain sight scum on tables/armchairs from previous meals, slow service (2 hrs from start=end)-staff standing around while we too waited.”

Sep 20, 2007 by Yes from Norfolk, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and good place to stay.
• No.

“This is a good hotel I am enjoyed there, would like to go back someday in future.”

Aug 4, 2007 by Jack from Dumfries, VA
Overall Rating: 4
Cleanliness:[1] • Staff:[7] • Location:[1]

• The front desk refund $25 because of my complaint.
• The bath was not clean. Bath tile had mold.

“For the price compared to downtown Philadelphia this hotel provided an alternative. However the bath had mold on it and I was not comfortable taking a shower in it. No desk, just one long table that also served as a TV stand. The internet service was free, so that was a good thing.”

Aug 2, 2007 by Nancy from Dallas, TX
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[8]

• Convenient.
• Paid for parking; long walk to entrance; room dirty.

“Not up to their standards -would not recommend.”

Jul 19, 2007 by Geoff from Bloomfield, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Staff was very friendly and knowledgeable.
• Couldn't find the ice machine and lack of adequate vending machines.

“The staff and restaurant really made the hotel. It's in an excellent location to visit other sites. The hotel met my expectations for its star rating. I was disturbed that there weren't adequate vending or ice machines available. Also, lost a item in my room that the staff can not find.”

Jul 6, 2007 by Bro. D. from Libertyville, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• I liked the area of the entrance and the parking and yard around for walking.
• In my room, the closet door mirror was not in its glide and the carpet was used and frayed.

“Overall I liked my stay at the Sheraton, but it could use some tightening up on quality management of services. The price of the meals was exorbitant, (about $7.50 for a hamburger). I took the shuttle bus to the airport, just to find a restaurant diner where I could get an inexpensive but decent meal for lunch.”

Jul 3, 2007 by Raj from Davie, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[5]

• Near the airport.
• The hotel staff was not responsive when requesting two twin beds. Had to call several times.

“OK if one wishes to be near the airport. It is quiet but Sheraton has a problem when requesting amenities changed.”

0 of 1 people found this review helpful.

Jul 2, 2007 by Ed from Toledo, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Staff very efficient.
• Rooms slightly small.

“Quick and efficient check in, with parking secured by guard. Rooms clean, plush bedding, with all the business amenities necessary.”

1 of 1 people found this review helpful.

Jul 1, 2007 by Mary from Albany, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Sound quality, airport noise.

“The hotel staff was friendly. Check in was easy and parking was accessible. The room was clean, a little small. Could hear the airport noise which maybe an issue with small children.”

Jun 8, 2007 by Eugenie from Niles, MI
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Quality of bed and linens.
• No refrigerator or microwave.

“This hotel offers good service in terms of housekeeping and parking lot security. The public areas are a little shabby but the room decor is pleasant.”

May 21, 2007 by Ruth from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Superior desk personnel.
• Directions given by staff, forgot to give one piece of very important info., I got lost.

“Great place to stay. I will recommend to my friends.”

Mar 28, 2007 by Tuan from Taunton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Better than I expected.
• No complimentary breakfast.

“Better than the average hotel, would be even better if had complimentary breakfast.”

Mar 18, 2007 by Joe from Monroeville, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Within 5 minutes of downtown.
• Difficult to get to from parkway.

“This is a great location for business travelers because of its location to both downtown and the airport. Nice rooms, standard rooms with king size beds, and the best part of all is that they do not give one substandard coffee in the room.”

Mar 15, 2007 by Lynn from Bloomington, IN
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Location was okay. Nothing stellar in any way.
• Felt worn and old and tired.

“If the price and location are right then focus on those things you need and you will be adequately satisfied.”

Mar 11, 2007 by Ladipo from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The appearance and staff.
• Nothing.

“I was at the four points by Sheraton in at phi airport and my stay was excellent.”

Mar 10, 2007 by Melody from Cape May Court House, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great staff, really on the ball.
• The room was below the standards of the public areas.

“Overall, a good hotel, especially for business travelers, due to its close proximity to the airport. The staff couldn't have been better, very friendly, fast, and knowledgeable. I'd hire them for my company if I could.”

Mar 7, 2007 by Cynde from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[5]

• Comfy beds, excellent food.
• Not enough parking and had to pay for that!

“The hotel was very accommodating with room request. The beds were comfortable, the food was excellent. Very quiet even though it's close to the airport. Parking is a problem with 3 hotels sharing the same lot. It was a bit of an insult to have to pay for walking that far from your car in the dark with luggage. Not exactly luxury furnishings, but clean and comfortable. Not a place for someone with no vehicle - taxi's from there are expensive to town. Overall, comfortable and I'd stay there again.”

Mar 2, 2007 by Peter from Oviedo, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• 24 hour shuttle to airport.
• The food in the restaurant was expensive and poor.

“This hotel was adequate for a one night layover. I would not recommend it for extended periods. A car would be required to reach restaurants other than the one in the hotel.”

Feb 23, 2007 by Downeaster from Waltham, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Personalized, vivid, character, cozy, comfortable.
• The blanket has holes.

“This hotel has character. It's cozy, friendly, relaxed, and convenient.”

Feb 22, 2007 by Jeni from Spring, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convince and locality.
• Front desk staff somewhat rude at my time of arrival.

“This hotel is confidently located near the airport, downtown and the stadiums. The shuttle takes you to and from the airport, where you can catch the train anywhere you need to go.”

Feb 16, 2007 by Michael from Red Lion, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy access to airport.
• Pay for parking when I am a hotel guest.

“Have already answered it all.”

Feb 14, 2007 by Mike from Sandy, UT
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Convenient.
• Elevator was noisy, bathroom small.

“It was ok, but not what I would have expected from a Sheraton chain hotel. Exercise equipment didn't work well.”

Feb 14, 2007 by Shenequa from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like the internet access /wireless.
• No pool.

“It was nice my kids would love to go again.”

Feb 12, 2007 by Desdemona from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Comfy room. Served its purpose.
• Horrible parking.

“I stayed here one night after flying in the night before an early business meeting. It was easy to get to - less than 5 minutes from the airport. The parking lot was ridiculous. I drove around the entire hotel. Not one spot open. I just happened to luck up and get someone's spot as they were leaving as I circled the second time. The room was cozy. Not as big as some places I¿ve been, but it was fine for just me. I would imagine it to be too small for more than one person and I couldn't see spending more than 2 nights there with the space restrictions. There were no bath towels in my room, but I called downstairs and that was remedied fairly quickly. I'm not dissatisfied, but there is room for improvement.”

1 of 1 people found this review helpful.

Feb 9, 2007 by Tony from Germantown, MD
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Low cost airport parking.
• The bed was pretty shoddy - had a loose headboard.

“Not the Sheraton I expected. Seemed like a high end motel.”

Jan 15, 2007 by Lysa from Jim Thorpe, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The beds were very comfortable. Near airport.
• Parking was an extra fee. No free breakfast.

“This is the perfect place to stay when traveling to/from Philadelphia int. Airport. The beds are comfortable, though the room was a bit cozy. Free water bottle and use today delivered in am nice touch. No free breakfast and no free parking seem to be only drawbacks.”

Dec 17, 2006 by Brandon from Playa Del Rey, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[7]

• Convenient.
• Rooms were too small.

“It was an average hotel at best. The rooms were very small and the bed was uncomfortable.”

Oct 26, 2006 by Russ from Parker, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was just ok.
• Bathroom fan was noisy. and does not have a shutoff.

“It was just ok.”

Sep 11, 2006 by Ted from Huntington Beach, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[5]

• Close to the airport.
• Shuttle service.

“Hotel was ok wall paper torn and peeling in bathroom shuttle was not acceptable being picked up and to the airport. Had to wait a very long time and other passengers complained. Had a 7am flight and would have thought they would anticipate early morn business travelers since it is close to the airport. IN the morn the hotel desk person had a "who cares" attitude about our buss wait. Maybe was there at the wrong time of year but it doesn't seem be focused on what its core strengths should be.”

Aug 20, 2006 by Cyndi from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean, high speed Internet for free.
• Parking was $5and lot was very full.

“Overall this was a great hotel. We only stayed overnight so I can't speak to amenities. We really appreciated the late night front desk and the cleanliness of the room.”

Aug 3, 2006 by Corrin from Glenolden, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[7]

• It has a nice pool.
• The bar closed early.

“The hotel was nice overall. The bed was comfortable and the air conditioner worked great. I believe that I would stay there again.”

Jul 28, 2006 by John from Memphis, TN
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[8]

• Nothing liked.
• Dirty lobby area grossly overpriced restaurant deodorizer smell in lobby.

“Very disappointed. Room itself was OK at best but I expected a little better in all areas.”

Jul 11, 2006 by Aaron from Orwigsburg, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Offered a parking spot while on vacation.
• Restaurants too expensive.

“Close to airport in Philly, it offered an overnight stay for a 6:00 am departing flight. Shuttle service to airport prompt and on time. Room was fine.”

Jul 6, 2006 by Tammy from Owings Mills, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The hotel staff was available at all time to help with a problem, and it was very clean.
• There was very little parking spaces available. We had to walk long distances to get to the car.

“The hotel was very family oriented which includes a pool for the whole family. The room was neat with in written suggestions on how they could help us and receiving our receipt ahead of time was very helpful.”

Apr 3, 2006 by John from Silver Spring, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[6] • Location:[7]

• Close to my job.
• Nothing to do in the immediate area.

“Great hotel. ”

Mar 3, 2006 by Pauline from Laurel, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very convenient for travelers.
• My stay wasn't long enough to find anything I didn't like.

“Unfortunately my stay wasn't that long only for a few hours because I had to catch a flight from the airport. But all and all it is a very secured hotel for travelers. Very clean. Staff was really kind and helpful. I wished that my stay was longer. I will not hesitate to make arrangements for another stay in the near future.”

Feb 15, 2006 by Chris from Silver Spring, MD
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[6]

• Rooms and lobby were clean.
• The parking was horrible. There were no parking for hotel patrons due to the hotel selling parking for airport customers.

“I was very dissatisfied with hotel because of the lack of parking. There was not any parking whatsoever for me at 5:30 p.m. One of the groundskeepers told me that the hotel sells parking to airport patrons as well and thus leaving little or no room for hotel customers. I had to park on the grass in snow conditions”

Jan 5, 2006 by Art from Punta Gorda, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean rooms and friendly staff.
• Pay for parking, which is inadequate, and there was no fridge in the room.

“The hotel is convenient to center city Philadelphia as well as the Western suburbs and New Jersey. Access to the airport and I95 is easy. However, parking at the hotel is terrible. There are not enough spaces even when parking in 'illegal spots. Hotel guests should not have to drive around forever to find a spot for which, incidentally, they are required to pay.”

Jan 3, 2006 by Thomas from Bronx, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• Clean and well maintained. Interior Cafe and bar was good.
• Rooms were very small.

“Hotel was excellent for the price. Although the room was small, the bed was comfortable, the staff was friendly and the restaurant or bar in the lobby was decent. I would definitely stay there again for the price I paid.”

Dec 30, 2005 by Janet from Chicago, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[10]

• Near the airport.
• Holes in furniture, wall falling down, bad service.

“I would have felt shafted. Although everything worked fine, there were holes in the chairs and part of the ventilation system was falling into the room.”

Dec 2, 2005 by Bonnie from Glendale, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[10]

• Wonderful mattresses.
• Horrible sheets.

“Very good hotel for business travelers, but staff was pretty snippy.”

1 of 1 people found this review helpful.

Nov 26, 2005 by Gina from Chandler, AZ
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[2]

• The bed was comfortable.
• Wanted hotel in center city, but got this hotel by the airport instead. Was inconvenient and had to rent a car and pay to park in parking lot.

“Well, the hotel wasn't horrible, but there was food sitting outside of rooms from the time I got there in the afternoon until I left in the morning and the hallway stunk. I wouldn't be surprised if there was a cockroach problem.”

Sep 10, 2005 by R from Orangeburg, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• It wasn't too lavish, but it was very comfortable and had free shuttle service to airport.
• It was obvious that they were TRYING to be more upscale, but needed further renovations to do that.

“After being on a train for 14 hours, we needed a place to rest, and we did! Four Points offered a comfortable bed, which we were in desperate need of, a clean shower, and a quiet environment. We weren't looking for anything plush, but we defiately got more than we expected.”

Jul 27, 2005 by Jennifer from Allston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Free internet in the lobby .. helpful staff

“Great for buisness travelers... and one nighters ... right next to the airport right on the freeway.... nice pool.. outdoor... indoor next door...”

Jul 20, 2005 by O from Belleville, MI
Overall Rating: 5
Cleanliness:[6] • Staff:[1] • Location:[8]

• Location
• Bathtub clogged, bed sheets are old & torn, coffee machine dirty, staff not attentive & very rude, no customer service...

“Will never stay in this hotel again...”

Jul 6, 2005 by Arlene from Ft. Worth, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• clean, efficient staff
• difficult to navaigate around the hotel, charge for parking

“Small but nice and clean with a friendly staff. Bar near the entrance made for a smoke-filled lobby.”

Jun 28, 2005 by Lovell from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convienient, affordable, clean
• The wait to check in at the front desk; only one person on duty around 6 PM on a Friday.

“Convienient location. Right off 95, across from the airport, near the sports complexes and downtown Philadelphia. The good alternative to downtown hotels for fans with tickets to sporting events at the sports complexes.”

Jun 24, 2005 by Thalia from Springfield, OH
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• The shuttle was so easy to use for airport.

“For an overnight stay before getting an international flight, it was great. I wish I could have stayed longer to use the work-out facilities.”