User Reviews for Hilton Boston Logan Airport

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Aug 25, 2008 by Rene from Simpsonville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great interior; good connection to the airport; good breakfast buffet.
• I missed a little bit the coziness in the sport bar.

“A great hotel for leisure and business traveler.”

Aug 24, 2008 by Garon &. from Downey, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• The bellmen was friendly and helpful and room service was wonderful!
• The location; tolls every time you leave; no amenities around hotel.

“Besides the location. We had a wonderful experience. The hotel staff made us feel at home and was very friendly.”

Aug 24, 2008 by Candace from Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location and overall appearance was perfect.
• The room felt a little compact.

“Overall quality was definitely worth the price. I would recommend it.”

Aug 21, 2008 by Regina from Shelby, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Enjoyed the spa and pool.
• Didn't provide breakfast.

“We enjoyed our stay and appreciated the free shuttle to the airport. Very nice.”

Aug 20, 2008 by Connie from Cupertino, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Though the location is not in downtown Boston, it is quite convenient as they have shuttles to airport, Subway stations, and water taxi.
• Rooms are a little bit smaller than expected.

“We checked in at 12:15 pm and were given a room although the official check-in time is 3:00 pm. Room was clean, but a little bit smaller than I expected.”

Aug 20, 2008 by Beverly from Rockport, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Responsive staff, elegant room, good food and more.
• Only one thing- no mini-fridge in room for late night wine.

“This is the second time I have stayed in the Logan Hilton in Boston and it is my preferred hotel. The convenience to the airport, free rides to the T, elegant room, responsive staff, business center (even though I am on vacation), full amenities, water views make this idea for me.”

Aug 18, 2008 by Erica from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent quality and location next to airport.
• I have no complaints.

“This hotel has a perfect location next to the Boston airport, and is accessible via both sky bridges or a shuttle service. Our room was excellent. This is an airport hotel, so maybe not the easiest access to the city, but here's a neat thing- you can ask the shuttle to drop you off at the dock and then take a boat or water taxi over to downtown for $10-15. We did this and it was a great way to come into the city!”

Aug 17, 2008 by Harold from Plano, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Proximity to airport, internet access.
• Parking was very limited and overpriced.

“Hotel was excellent; clean, convenient to airport as well as downtown and tourist attractions.”

Aug 15, 2008 by Cheng from Hillsborough, NJ
Overall Rating: 3
Cleanliness:[9] • Staff:[2] • Location:[3]

• None.
• TV was broken, parking, internet cost.

“NA.”

Aug 12, 2008 by Tim from Danbury, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The doorman was really polite.
• Nothing.

“Very comfortable/polite staff/quiet even though it was in the airport, overall good experience.”

Aug 9, 2008 by Heather from Pembroke, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• The rooms were newly remodeled and nicely decorated.
• Location is great if you are flying in or out but I wouldn't stay at that location again unless I were traveling.

“Nice hotel but location is not good unless you are flying in or out of logan. It is really for the traveler or business person. Parking rate of $32.00 is high. Beautifuly decorated rooms. We had a corner king so it was a little bigger than average.”

Aug 4, 2008 by Tyler from Waterville, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Spacious, friendly and responsive to requests.
• Room service, food quality was average.

“Overall, great location (connected to the airport) and great service! Room was large enough for me and my 3 kids without feeling closed in. Definitely on the expensive side for me, but would definitely recommend for those able to afford it. Again great service, clean and responsive.”

Jul 31, 2008 by Kerin from East Hartford, CT
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[9]

• Location was great, easy access to Boston and highways.
• Left garbage in hallways all night. Extra fees for everything.

“Overall the hotel is really nice. It is convenient - with easy access to highways/T and airport. However, there are extra fees for parking which run you about $36+ per day. Also, the cleaning staff left something to be desired - there was garbage in the hallways all night while we were there - leftover food and pizza boxes. If you don't go into Boston, the hotel restaurants are definitely overpriced also, but that is to be expected.”

Jul 24, 2008 by Theresa from Massapequa, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great workers.
• Toilette was clogged and close to airport.

“I loved everything about the hotel for a one night stay.”

Jul 23, 2008 by Brian from Firestone, CO
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[9]

• Close to Airport.
• Poor service, dirty sheets.

“At the Hilton they seemed to care less that we were there. The only room they had available was handicapped, this meant a shower which was unusable and was a complete pain. My wife wanted to get into bed early and pulled the sheets down, which were obviously dirty including hairs and some stains. Called to request a linen change, had to call back 3 times and it took an hour for them to arrive. When they did, the maid handed them to me. I informed her I would like her to change them. Upon checkout, not even a "how was your stay" from the front desk.”

Jul 23, 2008 by Cindy from Dunwoody, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very neat & clean, great room, spacious, friendly staff, great location.
• Parking too expensive, heat/ac vent blew directly onto one of the beds.

“This is a great airport property. Rooms are very neat, spacious. Staff all very friendly. Parking is very expensive. Hotel overall is a quality property, restaurants are very good.”

Jul 17, 2008 by Steve from Fairport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfortable beds and nice TV.
• Everything was fine.

“We've stayed there before. It's convenient to route 90, a short drive to visit my son at Boston University, and is always consistently good. The fitness room is pretty nice as well.”

Jul 3, 2008 by John from Boxborough, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location!
• Gave us a room right next to elevator shafts. Somewhat dismissive attitude of front desk staff.

“Very convenient for business travelers into and out of Logan airport. Very nice rooms - new property.”

Jun 5, 2008 by Melissa from St. Petersburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient, clean and very friendly!

“Highly recommended!”

Jun 4, 2008 by Eric from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, near the airport.
• Long line at check in, but there was a cancelled flight that filled the line. Not the hotel fault.

“Great room, very attentive staff and an ideal location for a business traveler visiting Boston.”

May 26, 2008 by Chris from Fiddletown, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Shuttle service to/from airport and the T.
• The sky bridge to the airport is more or less a gimmick. Take the shuttle.

“We had an excellent time here. I thought it would be a pain coming back every night from Boston via the T but both the T and the hotel shuttle come frequently and are very fast. I wouldn't have any problems staying here again.”

May 15, 2008 by Yuichiro from Yatsushiro Japan, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient to airport.
• Pricy in the hotel restaurants.

“It is convenient to the traveler by airplane, yet also convenient connection to Downtown Boston. The hotel restaurants and shops are pricy, but you could access to the airport terminal by bridge.”

May 7, 2008 by Mike from Olympia, WA
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[2]

• Convenient.
• Thought breakfast was included but was $23!

“Breakfast was a typical type of meal which most hotels/motels now days include in the stay. The food was nothing to rave about and my wife had only yogurt, while I had eggs and potato. It was not a $23 meal. Sound carried on the floor till after 1:00 am which was irritating. But it was close to the freeway access which was a positive.”

May 6, 2008 by Jean from Belleair, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Nice gym and Jacuzzi, sauna, steam bath. Nice attention.
• The parking is too expensive!

“Good place if you need to stay near the airport. Do not bring your car, parking is more than 35 dollars per nigh and 15 dollars per hour!”

May 4, 2008 by Edward from Niskayuna, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good location within airport.
• High Internet and parking charge.

“Good location inside Logan airport. Comfortable rooms.”

May 2, 2008 by Seb from Holbrook, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff, rooms.
• Coffee stand was not open all day. $15 charge daily for internet access.

“I traveled with my wife who attended a conference at the hotel, and two children ages 4 and 5. The rooms and staff were exceptional. When my wife was working the kids and I took a free shuttle to the subway (3 min. away) and when we were ready to return the shuttle was at the subway station to pick us up. A very pleasant stay.”

Apr 28, 2008 by Beth from Levittown, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, convenient location, friendly personnel.
• This time, we had the handicapped room.

“Enjoy staying here.”

Apr 26, 2008 by Lisa from Sweeny, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Wonderful staff and rooms would stay there again if in Boston for business or pleasure.”

Apr 26, 2008 by Ellen from Roslyn, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful room!

“The staff here was absolutely wonderful, very friendly and helpful and I would definitely stay here again.”

Apr 26, 2008 by Jon from Haverhill, MA
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[4]

• The lobby was very nice and attractive.
• The staff.

“I had called just after I booked our room to secure a room with 2 double beds. They said no problem. When we checked in they said they had no double beds and would instead send up a cot. The thing was tiny and laughable when they rolled it in. Not nearly large enough for two people. It also took 20 minutes to check in as the woman at the counter couldn't access the system and the manager was no where to be found. When the manager showed up 10 minutes later, another guest in line complained about waiting so long when he had an early fight, to which the manager was simply dismissive. I also called ahead to make sure there was hotel parking, so drove instead of taking a taxi. Too bad, they didn't mention there was only a pay lot which was not cheap! The facilities were quite nice, but not worth for accommodations or service. I wish I had simply driven home from the conference rather than bother staying there.”

Apr 26, 2008 by Eddie from Little Neck, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• The spa and its location, free internet, shuttle to train.
• No concierge service, price of parking.

“Nice hotel, good location, clean, would stay there again.”

Apr 25, 2008 by Lorayne from Dover, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Refined decor and easy access to airport.
• Lacked a little warmth.

“Great business hotel but common areas were not inviting.”

Apr 24, 2008 by Brian from Baxter, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Easy access to Subway.
• Not applicable.

“Beautiful hotel, very friendly and helpful staff, hotel provided shuttle service to the Subway station. Nice accommodations/interior decoration.”

Apr 24, 2008 by K from Middletown, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[4]

• Clean, friendly.
• Proximity to city.

“The hotel itself was fine, nothing amazing. Nice looking flat screen TV but it didn't work very well, half the channels didn't come in. Restaurant was too expensive. Shuttle service was very convenient but it took a while to get downtown. Staff was very nice.”

Apr 24, 2008 by Greg from New Boston, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to all forms of transportation in the city.

“Easy access to all forms of transportation to navigate the city. Clean friendly service.”

Apr 24, 2008 by Nancy from Barnet, VT
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[9]

• The beds were quite comfortable.
• Smoking odor when we exited the elevator on our floor!

“I would recommend this hotel; it's very attractive, clean and has all the amenities. The hotel provides transportation to the subway, making it easy to access the city without the hassle of driving and parking.”

Apr 23, 2008 by Matthew from Sunrise, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[2]

• Rooms were clean, bathroom amenities excellent.
• Slow room-service, occasionally unreceptive staff.

“This physical building of the hotel itself is impressive. Excellent views of the Boston skyline if in a room facing west. Rooms are clean and modern, and bathrooms are of especially high quality, with new and excellent bathroom amenities. Hotel staff was not as receptive and helpful as always wanted. The biggest drawback of this hotel, especially for leisure travelers wishing to see Boston, is the sheer impracticality of getting into and out of the city everyday. The hotel itself is on the same island as the airport, and thus geographically separated from the interesting parts of Boston. The raw distance itself is nominal (probably no more than 3 to 5 miles), but it can take a while. A standard hotel shuttle can take you to the subway, airport, car-rental center, etc., but getting into the city proper takes an additional 15-30 minutes very inconvenient for eager urban explorers.”

Apr 23, 2008 by April from Bangor, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice sized rooms.
• Waiting for the shuttle.

“Great hotel very every amenity. Only downside is not very centrally located if you aren't going to the airport.”

Apr 22, 2008 by Gretchen from Bangor, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Loved the decor of the room and the flat screen TV. Very nice.
• The movies to rent were 10 dollars each. Ridiculous!

“Awesome! Need a better restaurant and cheaper movies.”

Apr 21, 2008 by Mary from Glastonbury, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• The executive floor - 10th - with snacks.

“Great room - on premises of Logan airport - shuttle ran on schedule - key part of reason to stay here.”

Apr 20, 2008 by Christopher from Brooklyn, NY
Overall Rating: 6
Cleanliness:[1] • Staff:[8] • Location:[9]

• Location.
• Dirty.

“All surface. No attention to detail in regard to housekeeping. Certainly didn't meet the star rating.”

Apr 19, 2008 by James from Rockville, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean and fit.
• Parking, internet is expensive.

“Overall is good. Easy to access to city with $3.50 toll. Parking and internet are expensive.”

Apr 19, 2008 by Emily from Silver Spring, MD
Overall Rating: 7
Cleanliness:[2] • Staff:[10] • Location:[8]

• Nice staff and very helpful.
• Room is not clean, including the carpet and refrigerator. Hot tub water is not clean as well.

“I wouldn't say Hilton airport is worthy four star rating. The location is good since the hotel provides shuttle to the airport Metro Station. It is convenient for guests to access Downtown Boston. Also, the staff is friendly and helpful; however I experienced that one of shuttle drivers wouldn't take us to the metro station and told us the metro was closed that day (actually the metro was in operation.) The worst part of the hotel is cleanliness. The carpet in our room was not vacuumed, the table wasn't dusted and the refrigerator hasn't been cleaned for long time. You can see dark stains and dust inside. There were spots in the shower tub as well. The water in the hot tub was not clean and the temperature was not warm enough.”

Apr 16, 2008 by Dan from Simsbury, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Well designed, comfortable.
• They made us switch rooms in the middle of our stay!

“Well located, clean, flat screen TV in room nice place.”

Apr 15, 2008 by Ian from Baldwin, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• High quality room - good size bathroom and great bed.
• Trapped at the airport!

“This hotel is definitely a good Hilton hotel - no risks here. The rooms are above average - with large bathrooms, good use of space, and great beds. The hotel amenities are good. Service staff is great! The hotel is trapped at the airport. There is no food or shopping nearby. You must take the T (subway) to Boston (for which the hotel provides a shuttle) or catch a cab. Not terrible though, as some reviews might indicate.”

Apr 14, 2008 by Peter from Woolwich, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very friendly and accommodating.
• Internet access was expensive. We didn't purchase it.

“We had a great stay and would stay here again.”

Apr 8, 2008 by Ian from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• King sized bed, non-smoking, convenient location, convenient shuttle service.
• At distant end of corridor.

“Clean, modern, upscale. Located at Logan Airport, with catwalk to terminal "A". Everyone was very helpful and friendly. Also they have a convenient shuttle service that will drop you off or pick you up at the airport subway stop, which is 2 stops from the financial district or Faneuil Hall / Quincy Market district. Boston is a great city. You can stay AT Logan airport, and the city is still immediately accessible. The Airport Hilton is the best place to stay.”

Apr 6, 2008 by Brian from Camden, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Ambience.
• Our non-smoking room smelled of smoke.

“We had a very pleasant stay.”

Apr 3, 2008 by Shauna from Chatham, ON CA
Overall Rating: 9
Staff:[9] • Location:[10]

• The location the location the location and the service.
• only one restaurant was open when we got there at 6 pm.

“Very friendly staff, nice rooms, great location and nice sky bridge!”

Mar 27, 2008 by Wil from Leesburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location by the airport with shuttle to terminals every 15 minutes.
• Room was somewhat small.

“Nice 4 star hotel located at the airport. Convenient for travel as they have a shuttle to the terminals every 15 minutes. Good health club facilities. Lobby and common areas are nice and welcoming. Internet access is not free and somewhat expensive at $15/day.”