User Reviews for Harborside Hyatt Conference Center and Hotel

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Aug 15, 2008 by Sam from St. Petersburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The views.
• Pool closed too early.

“Good food, friendly service, beautiful views.”

Aug 13, 2008 by Shawna from Skowhegan, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location and amazing views of Boston Harbor.
• I was spoken rudely to when I called with a question about my room before arriving.

“I try and stay at this hotel each time I come to Boston because of it's location and comfort. I recommend it to people who are coming to Boston as the place to stay. I was bothered by the way the front person spoke to me but the rest of the staff during my stay was very helpful and very kind and I soon forgot all about the other person.”

Aug 11, 2008 by Stuart from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful location, with a gorgeous view and super access to the airport.
• The food in the dining room was overpriced for the quality, and the WiFi should be free.

“Lovely newer hotel with a spectacular view of Downtown Boston across the harbor. Friendly staff, great shuttle to the airport and subway. Directly at the water taxi dock. Top notch all the way.”

Aug 7, 2008 by Tracy from Wichita, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lots of extra pillows on the bed and nice soap and shampoo.
• 4:30 AM shuttle to airport was overcrowded.

“Lovely rooms, convenient airport location, great price. Wish I hadn't had such an early flight, so I could have enjoyed it longer.”

Aug 6, 2008 by Donna from Tavernier, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very pleasant experience, extremely friendly staff.
• The showers in bathrooms off the pool were cold.

“I would definitely go here again. Everything was very convenient as far as getting to places in the city. The view was awesome.”

Aug 6, 2008 by Hyunsung from Kanata, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Good service.
• Parking charge is nonsense.

“Everything is good except parking fare.”

Aug 5, 2008 by Jennifer from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful view.
• Lack of nearby restaurants, besides within the hotel.

“Very convenient for air travelers.”

Aug 5, 2008 by Terry from Yucca Valley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location & view.
• No free WiFi in rooms, overly expensive menu.

“Great hotel in a great location. My only concerns were that internet connection was $9.95 a day (no free WiFi) and that the menu was over the top expensive. For example, the morning buffet was $25.00. Travelers with family can do the math.”

Aug 4, 2008 by Rob from Avon, CT
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[8]

• Location and city view.
• Very poor service and stolen items from hotel room.

“We have stayed here before and were very pleased. This time our expectations were far from being met. The pool had no towels. The workout room was dirty, no water to drink, no cups and no headphones for the machines. My daughter left some clothes in the dresser at checkout and by the time we went back (few hours later) to get them; they had been stolen by an employee of the hotel; housekeeping.”

Aug 4, 2008 by Cathy from Sunnyvale, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient location, good shuttle service, nice room.
• Only one restaurant, no coffee shop, too expensive for breakfast, no inexpensive options.

“This hotel is quite convenient to Logan Airport, with very good 24 hour shuttle service. The room was spacious with nice bathroom facilities and a comfortable bed. TV was a bit dated (older model) and coffee service was not up to par, only one cup's amount provided and not enough cream. However, only true downside really was the restaurant in the lobby. The prices were quite high - about $3.50 for a cup of coffee and breakfast items in the $17 to $28 range if you wanted anything but yogurt or oatmeal. There was no Ala Carte Menu. I would stay here again, but check out early and go over to Logan for breakfast!”

Aug 4, 2008 by Augustine from Riverside, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• It was right on the ocean front.
• It was rather far from everything else in terms of location.

“The hotel staff was friendly and when we asked for a room on the higher floors, they complied. Our only regret about the hotel was its location. To eat reasonably priced food, we had to go back to the airport. The internet cost was too high. There was no lotion and no wash cloth in our room. It cost us time to be going back and forth from the airport. The hotel offers free shuttle service, which is great.”

Aug 3, 2008 by Tuki from Nantucket, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great services.
• None.

“View of the dining room is very beautiful when sunset with reflect the water and the boats all around.”

Aug 3, 2008 by Renee from Centennial, CO
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Amazing views!
• Ridiculous parking rates.

“I love this hotel, but the room I stayed in the shower had black mold in some of the tile, the vent was really dirty and about to fall out missing one screw and the other one didn't fit the vent. Although the view is amazing it just wasn't up to par this trip, and as always the parking fee is outrageous.”

Aug 2, 2008 by Diane from Des Moines, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff, always had a smile.
• Everything met our expectations.

“I would highly recommend this location for convenience to both the airport which was our original desire, as well as ease to downtown Boston.”

Jul 31, 2008 by Nicole from San Mateo, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, very comfortable and very close to airport.
• Restaurant was way overcrowded, had to eat late, bug in my drink.

“Very clean, luxuriously comfortable facility and room. Needs more dining space/options.”

Jul 30, 2008 by Jackie from Plantation, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient to the airport and very helpful staff.
• I really can't say anything bad about the hotel.

“Excellent hotel for an early flight the next day. Airport shuttle ran frequently. The room was very clean and well appointed and the beds were very comfortable. A very good experience overall.”

Jul 30, 2008 by Nancy from Pebble Beach, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[2]

• It's difficult to find something positive.
• Sticky, wet carpet, terrible location, lobby is depressing, staff not very helpful.

“This hotel is not in a great location. It is not walking distance to anything, so you must take a cab, or pay to park in the hotel garage, which is fairly expensive. The room had an odd smell and the carpet was wet and slightly sticky. They must have tried cleaning it, but shouldn't have rented the room that night. The lobby has no furniture. The staff was generally polite, but not overly helpful. If you want to stay in Cambridge, stay downtown, not in this hotel.”

Jul 24, 2008 by Richard from Valrico, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[3]

• Great view if you had been on the other side of the building.
• No free wireless.

“Though there was relative frequent shuttles to the subway, there was no easy way to get to any other Boston sites without a water taxi. No free wireless, a real problem. Less stars, more wireless! More stars, less free wireless.”

Jul 23, 2008 by Dan from Evanston, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• I love the location and facility.
• I left something behind in my room and could not get any response from the house eking manager. Ever.

“Great airport location, nice facility. Very friendly staff, very helpful shuttle drivers.”

Jul 23, 2008 by Joe from Des Moines, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location near airport for overnight layover.
• Nothing.

“Excellent location with better than usual in house restaurant. Room fine - spotless. Would return.”

Jul 18, 2008 by Michele from Defiance, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• View of Boston Harbor was fabulous, and it was right at the airport.
• Not thrilled with the service at the restaurant.

“I wanted something located at the airport because I had an early morning flight. Imagine my surprise to open the drapes in my room and see this fabulous panorama of Boston Harbor and the city skyline. I had dinner on the open patio, which was pricey but not out of line. However, the service at dinner was not up to par with the rest of the establishment. I'd stay there again in a heartbeat anyway.”

Jul 17, 2008 by James from Los Angeless, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• View.
• No free internet.

“Stay in this hotel many times. A few times had a room facing the harbor and view of downtown Boston.”

Jul 17, 2008 by Valerie from Saint Amant, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The comfort and location.
• The noise level at night.

“This hotel was an excellent choice based on the location and comfort of the rooms. The only complaint was the noise. Slamming doors and we could hear the people next door to us.”

Jul 15, 2008 by Sharon from Mcallen, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Fantastic view of Boston harbor. Luxury bedding.
• Shuttle service to airport was poorly run. Too many people, too few seats.

“Top notch accommodations and food. Breath taking view of Boston Harbor. Room was spacious and beds were cushy with down type coverlet and pillows. Bathroom was nicely appointed. Tub/shower needed some repair and or cleaning of grout. Even so, overall a place to stay that made you feel pampered.”

Jul 10, 2008 by Kathy from Mountain View, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free shuttle to/from the airport & subway, courteous staff, nice view of the harbor, spacious rooms.
• Pricey restaurant for so-so food.

“A nice place to stay whether crashing the night before a flight or spending a few days in town. The convenience of the shuttle to the Subway makes it an easy trip to the local flavor. Our room was spacious and clean (though the bathroom could use a deep cleaning to remove the mold in the shower) and an excellent value. A return stay would be in the future.”

Jul 9, 2008 by Yushi from Boston, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[8]

• Near Logan airport.
• We need shuttle from downtown.

“If departure time is very early, this hotel is very convenient and good quality.”

Jul 9, 2008 by Trisha from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was amazing. Every request was met with a smile. They could not do enough for us.
• The pool is not up to standard at all.

“If you are staying at this hotel you can expect to have a great view and a nice harbor stroll on the walk outside. This hotel knows how to treat their guest. I was visiting my sick mom and the hotel went out of their way to make our pleasant. They even gave my kids stuffed lobster animals because they said their nana was sick. Wow, the pool may not be great but you can not beat the personable staff at this hotel. From the bellmen, to the front desk, housekeeping and the managers all know how to treat a guest like royalty. However, the food in the hotel is very pricey. One other thing you can walk down stairs and take a water taxi to Boston. It will let you off at the Aquarium which is near everything else.”

Jul 8, 2008 by Sandie from Yukon, OK
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Very relaxing & close to the airport.
• Bathroom needed a little cleaning.

“Excellent hotel. Would definitely stay again!”

Jul 8, 2008 by Sandra from Lindenhurst, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The location and the view.
• Poor experience with breakfast in the dining area, too pricey and not enough wait staff.

“Good for the business traveler. A bit pricey on the food for family travelers. Easy travel to and from the city by water taxi, bus or subway. Staff very helpful and friendly. I would stay here again and recommend to friends/family.”

Jul 8, 2008 by Richard from Fort Walton Beach, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Proximity to the airport and view of the Boston skyline is hard to beat.
• Congestion for the shuttle bus at 5 AM.

“Loud doors and thin walls. Pricey parking, food and net. But great view and bed.”

Jul 7, 2008 by Terry from Bethlehem, PA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location and view of Boston Harbor.
• Bathtub.

“Nice spot to stay close to Logan Airport when traveling into Boston area by plane.”

Jul 2, 2008 by Sam from Greenville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, great mattresses.
• I felt that they were not as friendly.

“Clean, a great stay.”

Jun 16, 2008 by Anna from Wayne, ME
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[10]

• Need overhaul of restaurant staff - terrible service - 3 hrs.
• Wait staff had not clue what they were doing - poor service in restaurant.

“The hotel was wonderful. Beautiful location. Everyone was complaining about the restaurant staff - no one knew what they were doing. The staff was walking back and forth with empty tables and parties were waiting for up to 3 hours without even a drink order. Poor management in restaurant. Hotel was supposed to call us as they had a list of unhappy customers but we have not heard from them.”

Jun 5, 2008 by Renee from Centennial, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The view is absolutely amazing!
• They have plenty of parking space but charge outrageous amounts to park, even self park!

“I am a business traveler and come to Boston once a month. This is the first time I stayed at this hotel. From the time I walked in I was extremely happy. The service was great but the view was unbelievable! Other than the extremely ridiculous self parking price, this hotel is the tops for comfort and an amazing view!”

Jun 5, 2008 by Koren from Easthampton, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The view.
• Paying for parking, it was a bit high.

“I would stay here again.”

Jun 4, 2008 by Andre from Denville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Great atmosphere. Staff was very courteous and professional.
• Parking per night very expensive.

“Our overall experience at the Hyatt was that of relaxation and enjoyment. The atmosphere there was just right and the staff was very polite and professional when meeting our needs. A beautiful hotel overall. We would highly recommend it to our friends and families.”

Jun 4, 2008 by Catherine F. from Kittery, ME
Overall Rating: 2
Cleanliness:[9] • Staff:[5] • Location:[5]

• Beautiful views of Boston.
• Very slow shuttle service. We waited over an hour even after several calls to the hotel.

“Beautiful location but every time I stay the shuttle bus - no matter what time of day - takes a very long time. Also, the rooms are noisy if you arrive late and plan to sleep in. Ask for a room far from the elevators and ice machines. A good to know item, if the shuttle is taking longer than 20 minutes, the hotel will reimburse for a cab.”

May 31, 2008 by Katheryn from Arcadia, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Old world elegance, and a bit eclectic.
• Location is great.

“If you have a chance to stay at Logan Airport, this is the hotel to stay in. Pay a little extra to get a room with a view of Boston Harbor, it was breath taking. Staff was very professional and very nice, called me by Miss ______.”

May 30, 2008 by Charlene from Conway, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• We loved the view at the airport. My husband is a lover of airplanes.
• The restaurant was very pricey and once we asked for a sandwich menu we were not treated the same.

“Great hotel. Room was excellent. Comfortable. Staff greeted us in an enthusiastic way. Great location on the river and airport.”

May 30, 2008 by Gary from Keizer, OR
Overall Rating: 3
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• Relegated us to the smallest room and be.

“Great hotel but guests beware, place in a room with a Murphy bed instead of a king or two queens.”

May 30, 2008 by Joseph from West Des Moines, IA
Overall Rating: 2
Cleanliness:[2] • Staff:[9] • Location:[5]

• Harbor view.
• Noise, cleanliness.

“At check-in, I was given the choice of a King room on a smoking floor or a double bed on a non-smoking floor. I chose the double bed. This room was obviously intended for a single person. There was only one wash cloth (but two towels) and one each feather and cotton pillow. This facility advertises triple pane windows to keep the noise from the airport down. That was successful; however, there is no sound suppression to the hallway. We heard every conversation from people in the hallway, every ding from the elevator, and every time someone used the ice machine. When we first walked into the room, there was a used pillow case (or something) wadded up on the shelf next to the bed? Lots of hairs in the tub and bathroom. This is one of those places that charges for everything "extra" including parking and internet.”

May 27, 2008 by Christine from Douglasville, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The shuttle service was accommodating (for the most part) and is less than 10 minutes from the airport.
• They did not provide the guest with washcloths and the TV was not updated.

“A comfortable place near the airport that offers many services from a friendly and helpful staff. The only inconvenience is that you cannot walk to the nearest Subway station--for all the independents, reliance on a complimentary shuttle service is mandatory. Overall, a wonderful place to relax and rest your head.”

May 27, 2008 by Carleta from Grosse Pointe, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very accommodating, met all our needs!
• Nothing.

“The hotel was very nice and the location was great off the water. We had a wonderful view of the city! I was very impressed with how nice the staff is. They were very accommodating my whole stay there!”

May 19, 2008 by Jp from Barnegat, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Shuttle service to the subway, friendly staff, harbor view.
• Hotel restaurant way overpriced, outdated rooms/lobby.

“Of the two 4 star hotels at Boston Logan Airport, the Hyatt does not compare to other hotel. The lobby/rooms are outdated and we could smell cigarette smoke on the floor even though we were in a non-smoking room. However, the rooms were clean. The hotel restaurant prices are extremely over-priced, although the food was good when we had to eat there in a pinch. As with the Hilton, there is a shuttle available to the airport/subway.”

May 15, 2008 by Bob from Antioch, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Shuttle to Subway, very convenient. Room decor very nice.
• Self parking was $32 outrageous a day!

“Excellent room with great views of Boston across the harbor. Definitely a great value except the parking being very pricey. The concierge was very helpful in recommending restaurants and activities.”

May 15, 2008 by Jon from S. Yarmouth, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location and good views of the city.
• Restaurant menu selection, portions and prices. Also parking at $32 a night!

“This hotel has a good location to Logan airport and beautiful views of Boston. However the rooms could use some updating and the restaurant was less than to desire with limited selections, small portions and high prices. Do not eat at the hotel. Also parking is $32 a night!”

May 15, 2008 by Gaurav from Woonsocket, RI
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[7]

• The view just outside the hotel was good.
• Parking fee and Internet Charges.

“The hotels location was good and was accessible also but the parking cost.”

May 14, 2008 by Greg from Carrying Place, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Clean, comfortable, great views on water.
• Far from anything else.

“Extremely clean, great beds, great views on water. Staff excellent and happy to drive you to subway or anywhere local.”

May 13, 2008 by Sue from Miami, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Closeness to the Airport.
• Overnight parking fees.

“Short but very pleasant and convenient stay. They even provided for a shuttle pick-up from the Rental Car site free of charge.”

May 12, 2008 by Jennifer from Essexville, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location.
• Noisy, you could hear hallway traffic and doors closing.

“Beautiful location overlooking Boston's harbor. Great airport location. Very helpful staff. Beds extremely comfortable. Noise from hallway very audible in room.”