User Reviews for Sheraton Boston Hotel

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Apr 28, 2008 by Raul from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Spacious lobby, several internet stations, relaxed bar area, access to shopping.
• Locked bathrooms on conference floor level.

“Fantastic location, close to Newbury street and access to Prudential shops and walkways. Spacious lobby area was great given the high volume of visitors for the Boston marathon. I loved the coffee bar plus access to free internet in the lobby. Great views of Boston. Very comfortable pillows and clean room.”

Apr 16, 2008 by Patrick from Baldwin, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location & quality.
• Too long of a wait for concierge.

“Great location attached to upscale in town shopping. Attractive room & well maintained.”

Apr 13, 2008 by Richard from Olympia, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Central location, upscale amenities (fitness center, concierge, etc).
• Not much, was crowded first three days with convention; fitness center was extra charge.

“Great central location to downtown attractions, shopping, sites, T, etc. Very good amenities, friendly staff.”

Apr 8, 2008 by Pamela from Manchester, NH
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[9]

• Excellent location, good, great bed.
• TV, hallways were depressing, staff members were cold as ice.

“Mediocre at best. Nothing to make me go back again, besides good location and a very comfortable bed.”

Mar 24, 2008 by Jill from North Brunswick, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location.
• The valet service not turning off car lights left on in my car that they witnessed which resulted in my battery to die.

“Clean, great location, friendly staff, comfortable beds, and definitely worth the amount of money one needs to pay a night to stay in the hotel.”

Mar 12, 2008 by Jenny from Green Bay, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Access to convention center.
• Only had a smoking room left for me, although it didn't end up bothering me too much.

“Great hotel for what I paid -- which was half of what my fellow conventioneers paid. Easy indoor access to Hynes convention Center and the T.”

Mar 10, 2008 by Kevin from Easton, MA
Overall Rating: 7
Staff:[3] • Location:[8]

• Location - great shopping/restaurants.
• 1st room was dingy.

“1st room was dingy and unsatisfactory. It was not until we threatened to check out that the manager offered to switch our room.”

Jan 12, 2008 by Aurora from Portland, OR
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• My room had a nice view.
• The room was the size of a shoebox. Long waits for elevators at checkout times.

“I have stayed in this hotel twice. This time I was given a room with a view which was very nice, but the room itself was tiny. TINY!! There was practically no walking space -- everything was jammed in close together. I had trouble unpacking and figuring out what to do with my giant suitcase. I've stayed here once before and got a room in South Tower which was much larger, so I know bigger rooms definitely do exist. Also, I ended up waiting 40 minutes for an elevator when I was trying to check out. I ended up going back to the room to check out on the TV after waiting for 25 minutes because I was afraid they were going to charge me a late fee. It was very frustrating.”

Jan 8, 2008 by Evan from New York, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[10]

• Great location attached to Copley Place Mall.
• Outrageous to charge guests $12 to use fitness center

“This hotel has gone down hill the last few years. Rooms are small and bathrooms are tiny and a little shabby. A total rip-off to charge $12 a day to use the exercise room (and parking is also $40.) In addition the overpriced breakfast buffet is in a windowless room and food is left sitting in stenos for hours. Avoid to save yourself aggravation!”

Jan 5, 2008 by Susan from Montgomery, AL
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[6]

• Great View of the City & its indoor connection to the Prudential Center.
• Very small room & room needed maintenance work.

“Hotel should be a 3 not a 4. No robes, peeling paint, little space to turn around (had a king bed). Also, had to walk 2 or 3 blocks to a T stop. On the positive side, we stayed on the 27th floor & had a spectacular view of the city. Also, our accommodations were bumped up to "Club" level of service. Consequently, we got free continental breakfast & a light dinner (finger food type) on the 29th floor & the club's express elevator. Still the hotel was lacking in "extras" such as robes, lavish furnishing, etc. More of a convention hotel.”

Jan 5, 2008 by A from Belmont, MA
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[6]

• Close to event we attended.
• Noisy.

“We had a horrible stay here. We were placed in a room between two rooms of noisy, drinking young people. Repeated calls to hotel security by a number of guests on our floor did nothing to quiet down the partiers, and the hotel allowed them to carry on all night.”

Jan 4, 2008 by Hope from Chelmsford, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• Room size, food quality, overall value.

“Definitely a city hotel, keep your expectations low and they will be met - which is better than not being able to meet any expectations. Skip the hotel restaurant, food quality and service not worth the price charged. Nothing special about this place. Room was the size of a walk in closet. Bathroom size was extremely small.”

Jan 4, 2008 by Joey from Ocean Bluff, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The view was tremendous - on 25th floor: location ideal.
• Missing room items, safety box, refrigerator, bathrobe, hotel + local info.

“Not up to par when compared to other hotels such as Hilton, Whydham.”

Jan 4, 2008 by Elizabeth from Marlborough, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great room and location.
• No 4 star amenities like robe.

“This hotel is conveniently located and we had a great corner room with above average amenities and space. We would definitely consider staying at this hotel again.”

Jan 4, 2008 by Mike from Pasadena, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Bathroom too small.

“Nice hotel, clean with a great location.”

Jan 4, 2008 by Colleen from Dennisport, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location.
• Felt like the location of the room within the hotel was based on price paid (loud families/kids in area).

“The hotel was very nice but overall we felt like the room did not rate 4 Star. There were lots of loud families and screaming children. Also, the restaurant in the hotel was unreasonably overpriced for very simple meals.”

Jan 3, 2008 by Art from Bloomington, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We went for our 40th anniversary, and the hotel provided champagne.
• There was nothing we didn't like.

“The location of the Sheraton Boston is great. Subway station attached to Prudential center meant not having to be outside very much. We were on the Club level, and the Club Lounge breakfast and evening buffets were marvelous. All staff was very friendly and interested in helping. The room was more than ample and very clean. If we were to go to Boston and stay in the city proper again, we would definitely want to stay at the Sheraton.”

Jan 3, 2008 by Trish from Nantucket, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• I loved the location and the fact that it connected to other areas for shopping and walking without going outside.
• Bathroom was small and tight, hard to move around for running the water.

“For my purposes, this hotel is in a fantastic spot. It was close to good shopping and near wonderful neighborhoods to walk through. I loved the fact that you could walk around, cross the street, and walk further without ever going outside if the weather is bad. It was quiet, clean and convenient.”

Jan 1, 2008 by Richard from South Portland, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was friendly and helpful, rooms very clean, good location.
• Nothing negative to say.

“The staff was very helpful and friendly considering the Sheraton is a large chain hotel. The location is very convenient to the back bay section of Boston and on bad weather days it is nice to be attached to a mall. The t is very close. Everything very clean.”

Dec 31, 2007 by Meredith from Northborough, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The view was wonderful overlooking Charles river.
• Tiny room.

“Great location, very clean, beautiful view great price.”

Dec 26, 2007 by Catharine N. from Concord, NH
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[4]

• Location bed comfortable.
• Decor, ambience, gloomy halls.

“I would not recommend this.”

0 of 1 people found this review helpful.

Dec 20, 2007 by Jeanne from Jamestown, RI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the bedding and the fridge.
• I didn't think it should be classified as a 4 star.

“The room was very clean and comfortable. I was on the 23rd floor and the view was ok with a partial view of the Charles river.”

Dec 19, 2007 by Tom from Suffield, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The best location in Boston to see and do it all.
• Noisy upstairs neighbors for one night. Fortunately, the second night was quiet and restful.

“Our favorite Boston hotel with the most convenient location. Close to shops and excellent restaurants. The room was nice and we enjoyed having a Starbucks in the lobby. Overall, a very pleasant visit!”

Dec 14, 2007 by Charles from Pittsburgh, PA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[9]

• The location.
• Size of room, smoking in room, quality.

“Given a choice I would not stay here. It was a tiny room that has not been updated in a number of years. It was rated 4 stars out of five which is absurd. It should be 2 maybe 2.5. Location is good. Also I was given a smoking room. Overall a bad hotel.”

1 of 1 people found this review helpful.

Dec 4, 2007 by Jeff from Lake Success, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• We were upgraded to a suite because of our kids.
• They did not have adjoining rooms available in the configuration we needed.

“There are two towers -- one has been renovated and the other looks like it is from 1950.”

Dec 3, 2007 by Bill from Danbury, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location is great.
• Bathroom in need of renovation.

“I love the Backbay Prudential location. The staff was helpful and friendly. The public accommodations are excellent. The staff was friendly.”

Dec 3, 2007 by Edward from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Excellent view from the higher floor.
• I was told only smoking rooms remained available upon my arrival. This was quite a disappointment. However, the room and floor had no smoke odor.

“Excellent location for walking in Back Bay / Copley Square / Kenmore Square area. Easy in and out; very attractive lobby, room very nice. Should go to all non-smoking.”

Nov 29, 2007 by Michael from Las Vegas, NV
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[9]

• Great location.
• Rooms run down.

“Great location! Rooms felt dirty and where run down. The room I stayed in was very small but had great views. This hotel has potential. I can understand the small rooms but the rooms are in pretty bad condition and in need of renovations. The room was very disappointing and not a 4-star hotel. Was disappointed and would have rather paid more for a real 4-star hotel.”

Nov 28, 2007 by Dorothy from Londonderry, NH
Overall Rating: 1
Cleanliness:[5] • Staff:[7] • Location:[8]

• Location.
• Very loud room! I could hear conversations in the next room. Terrible night's sleep. We have 2 small children and we get a better night's sleep there.

“Very loud. Did not meet expectations. The sheets on the bed were like sand paper. We had a terrible night's sleep. We could clearly here conversations in the next room and doors banging from 5 am on. This was not a 4 star hotel. This was one of the worst travel experiences that my husband and I ever had.”

Nov 23, 2007 by Jim from Burlington, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The hotel is connected to a mall with a variety of stores, etc.
• The room was somewhat small but adequate.

“We highly recommend this hotel to other travelers. The staff was great throughout the hotel.”

Nov 15, 2007 by Georgina from Nantucket, MA
Overall Rating: 4
Cleanliness:[2] • Staff:[6] • Location:[9]

• Location.
• Rooms small and not very clean.

“Definitely run down and not 4 star at all.”

Nov 15, 2007 by Dana from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Well maintained and up to date.
• Breakfast restaurant too expensive, fair service.

“The check in person accommodated our request to be on an upper floor we had great views. The rooms are stylishly decorated. The ventilation system was good. The lobby is very pleasant.”

Nov 14, 2007 by Sheryle from East Falmouth, MA
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[8]

• The beds were very comfortable and the exercise facilities were great!
• The water pressure for the shower was weak. The Sunday brunch didn't have much variety and the scrambled eggs weren't hot or fresh.

“The staff was friendly and helpful. The facilities were well kept and the location was close to shopping. Served the purpose of an overnight stay in the city. Would return because of the comfortable bed.”

Nov 14, 2007 by Jayne from Toronto, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Liked the club breakfast.
• The hallway, peeling wallpaper and rug from the elevator to the room were very bad.

“Open public areas, lobby, pool, restaurants were great. Access to shopping and transit great. We were unable to get a club room as we needed 2 double beds. You should consider asking this question as there were 3 of us). The floor we stayed at was extremely rundown, peeling wallpaper, dirty carpet and looked like a dormitory, definitely not a 4 star look. The actual room was fine.”

Nov 13, 2007 by Bruce from Charlottesville, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[10]

• Perfect location. Gorgeous lobby. Great shops.
• Smallish flat sheet on bed: no fitted sheet. No mini bar. Poor TV choices.

“Central location convenient to many parts of Boston. Close to t, buses, fen way park, and Newbury street. Great lobby, including a star bucks store. Helpful and very efficient staff: 1500 checked out when we left and we saw no backlogs at all. Ordinary motel like room. No mini bar. Scant bedclothes: we used the sheets and thin blankets from both beds. No fitted sheet on bed, so the bottom sheet came loose at night.”

Nov 7, 2007 by Dana from Darien, CT
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[8]

• Bed was comfortable.
• Bathroom was extremely dated.

“This hotel is by no means a four star hotel.”

Nov 6, 2007 by Nicole from Kennesaw, GA
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[7]

• The staff.
• The rooms old and dirty.

“I would not stay again.”

Oct 31, 2007 by Margaret from Nashville, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• Quiet rooms, doors didn't slam on the room doors.
• The interior design was not warm.

“The location was excellent; the rooms very clean and updated, the rooms were quiet.”

Oct 26, 2007 by Amelia from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The lobby area was very nice.
• People are put in smoking rooms instead of regular rooms.

“This is a nice hotel, with generally friendly staff. Trying to switch into a non smoking room was a little difficult, but could be done. The room service and hotel restaurants were nice.”

Oct 25, 2007 by Josh from Tempe, AZ
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[8]

• Location
• Most everything was below par

“I wouldn't recommend this hotel to my enemy. The staff was not friendly and we ended up with a poor room. They were unwilling to accommodate. Felt like a bait and switch, as this was supposed to be a four star hotel. The valet lost the keys to my car and delayed leaving. Very bummed as this was an engagement trip.”

Oct 24, 2007 by Barry from East Brunswick, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff is responsive and gracious at all levels.
• Room was not available @ check intimae.

“An excellent hotel in the perfect location. Access to the shops at prudential center makes it easy to have fun even in bad weather. Highly recommended.”

Oct 24, 2007 by Mark from Grand Island, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location.
• Lack of front desk help.

“Great location valet parking was understaffed.”

Oct 24, 2007 by Becki from Concord, NH
Overall Rating: 2
Cleanliness:[1] • Staff:[6] • Location:[8]

• Location.
• Bathroom was dirty, moldy, full of mildew, and disgusting.

“Very last minute trip to Boston. The location of the hotel is very convenient. The room was dirty. The bathroom was very dirty; with mold and mildew. I am sure there are nicer rooms.”

Oct 17, 2007 by Rebecca from Hudson, MA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• The location.
• The size of the room.

“It was not worth the money.”

Oct 3, 2007 by Mike from Green Island, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Walking distance to Fen way, restaurants.
• High parking rates $38.00/day. Extra fee to use pool.

“The hotel was in great shape. They let us in our room early (noon) I needed 2 beds in my room, not a problem. Easy access from Freeway, close to Fen way (we went to a game- short walk) Many restaurants within walking distance. Only negative, parking $36.00/day, extra charge to use pool area.”

Oct 2, 2007 by Rose from West Bridgewater, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Large modern rooms, superb view of city, good location.
• Nothing.

“Very clean, large room, wonderful view (20th floor) of the city. Conveniently situated for all the places of interest. Staff generally very friendly. Beds large and comfortable. Airport shuttle available.”

Sep 19, 2007 by Rudy from Natick, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was conveniently located to walk to Fen way park.
• It was old, quarters were not what I expected and for the money. Forget about it!

“Old, rooms small, hallways depressing. Not quaint thats for sure!”

Sep 13, 2007 by Insook from Media, PA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Convenience in location.
• Too crowded with conference.

“Comfortable and convenient in location but could be crowded with conference groups.”

Sep 6, 2007 by Ann from Round Pond, ME
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• Parking price.

“Great location for back bay area, quiet rooms, clean and comfortable.”

Aug 26, 2007 by Steven O. from Yory, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service.

“Hotel - very good.”