User Reviews for Swissotel New York

Research User Reviews for Swissotel New York (21-40 of 285)

• Add Your Own Review »

Mar 29, 2006 by Kele from Longview, TX
Overall Rating: 8
Staff:[10] • Location:[10]

• Great location.
• Plumbing in the bathroom was not up to par.

“Loved the location, very nice staff, the bed was hard and the toilet ran and you could not get the bath water hot, although the shower was hot. Over all it was a nice place.”

Mar 24, 2006 by Esther from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Location:[9]

• Room size was larger than standard New York hotels. Clean and quiet.
• Room service prices are ridiculous, mattresses are extremely firm.

“This is an excellent hotel in a great location near shopping, subway stations, restaurants, etc. The staff was friendly and helpful. While the hotel building is older, it has been maintained very well. Our room was on the 16th floor so street noise was never a problem, amazing in New York City!”

Mar 23, 2006 by Michael from San Jose, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice, large rooms.
• A bit far uptown.

“Great hotel. Nice, quiet location. A bit of a walk to the Theater District. Staff was extremely friendly and helpful. Rooms are beautiful and quite large for NYC. Overall, a very wonderful hotel.”

Mar 23, 2006 by Abi from Miami, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Competitive price and we got an upgraded room.

“This hotel is in a good location. Nice rooms, sheets were very starchy and bed was very hard. We got a good deal on the rate so weren't too disappointed. If we'd paid full price we would not have been happy. The staff were not helpful, especially the concierge.”

Mar 23, 2006 by Derek from Port Orange, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Classy, good lactation and extremely safe for a very reasonable price.
• Some of the facilities could have been newer, bathroom etc.

“Great place. Beautiful location. Very safe! Classy, yet not uppity.”

Mar 22, 2006 by Christi from Lanham, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Everything you need to know and do in NYC is within walking distance; from Central Park to the comedy clubs on Broadway.
• No complaints. Everything exceeded my expectations.

“This hotel was wonderful. Everything was within walking distance and if not, cabs were lined up to take you were you wanted to go. The hotel has a comfortable atmosphere. The lounge is great and everything was reasonably priced. I really enjoyed being able to walk out the hotel and having Central Park nearby and also being able to walk to Time Square and Broadway!”

Mar 22, 2006 by Russell from Nesconset, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Spacious rooms.
• The bed linens were horrendous.

“The location is midtown is excellent. The Swiss is your basic hotel, it does nothing to stand out.”

Mar 21, 2006 by Henry from Downingtown, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean and nicely remodeled.
• Very hard beds.

“This is a fine hotel. Newly renovated, excellent shower, very clean, nice staff. Not too big, friendly staff. While the bed pillows and bedspreads were highest quality, the mattresses are very hard. This was the only thing I did not like about the hotel, but of the time we were there, almost all of it was spent in bed, so it detracted from the experience. Mattress were not up to the rest of the hotel.”

Mar 21, 2006 by Bridgit from Plymouth, MN
Overall Rating: 5
Cleanliness:[7] • Staff:[9] • Location:[7]

• Staff very friendly.
• The beds were hard as a rock.

“Everything about this hotel was nice but the beds were very hard and the linens were very stiff from too much starch. Because of this I would not stay there again because I didn't sleep well.”

Mar 18, 2006 by Michael from Royal Oak, MI
Overall Rating: 7
Cleanliness:[5] • Staff:[5] • Location:[10]

• Location.
• Condition of property, terrible beds.

“This is not a bad place, and it's in a wonderful location. But it is simply not a 4-star property (anymore.) The worst hotel beds I have ever encountered, at any price.”

Mar 9, 2006 by Laura from Chalfont, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The charm of being built in the early 1900s
• The price of room service

“My husband and I celebrated our 7 year anniversary at The Drake, Swissotel and it was exactly what we needed. From the valet parking, to the speedy check in, to the 1 hour massages, to the handsomely decorated room, to the bar in the restaurant to the location of the hotel. We wanted for nothing. The staff were happy to help with whatever we asked, whether it be a good for lunch or leaving our bags for a few hours after check out. We will definitely be back to The Drake.”

Mar 8, 2006 by Fred from Alexandria, VA
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[8]

• Great location, near central park, walking distance to Broadway theaters.
• They charge $45 extra dollars to valet park our car and park it for the night.

“Nice hotel. Great location. View from hotel just ok.”

Mar 8, 2006 by Mark from Boston, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[6]

• Nice room.
• Restaurant bad value for money.

“Nice rooms, good location.”

Mar 8, 2006 by Don from Springfield, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• We specifically wanted a room on an upper floor with a view and they were very accommodating.
• Doorman service in terms of help with hailing a cab was terrible.

“We have stayed here before and always enjoy it. Smaller and more intimate than the Sheratons, Hiltons, etc. and much more welcoming in feel. Staff is very helpful and friendly. We especially enjoyed the complimentary buffet in the beautifully decorated restaurant.”

Feb 27, 2006 by Walt from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, very clean rooms, great amenities. Loved it.
• Drink prices were a little steep, but that's what you expect in New York at a great hotel. We had a great time and didn't mind the higher prices.

“Everyone treated us very well. The room was lovely and clean. Our guests were treated very well when we met them for cocktails in the lounge. ”

Feb 24, 2006 by Max from West Roxbury, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were spacious, well-appointed, and clean.
• Gym cost an additional 10$ per day even though it was in the hotel.

“Fantastic location, great quality, reasonably priced.”

Feb 23, 2006 by Arlene from Burlington, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, and very helpful, pleasant staff!
• Not so much the hotel.

“Great staff and great location. Every staff person that we dealt with was so helpful and friendly and truly made us feel they cared.”

Feb 16, 2006 by Joan from West Hartford, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Laslo the bartender!

“Pricey restaurant, very nice staff, good location.”

Feb 8, 2006 by Rosemary from Deerpark, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff very helpful. Rooms very clean.
• Nothing negative to say. Good hotel experience.

“Hotel is located between 56 and Park Ave. Great shopping location. Plenty of great restaurants. Not far from Time Square and Broadway shows. Bus and subway very easy to access. Hotel staff very attentive and friendly. I will make every effort to stay at this hotel again.”

Jan 18, 2006 by G from Chatham, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Changed my room when heat and TV remote didn't work.
• First room had a horrible view.

“Expensive, But you get what you pay for.”

Jan 18, 2006 by Charles from Annapolis, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• Good location.
• Amenities about on par with a Holiday Inn.

“A pleasant enough place in a good location. Perhaps my expectations for it were too high or perhaps road side. Holiday Inn's are also four star hotels. The room amenities were about the same.”

Jan 18, 2006 by Barbara from Kinnelon, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very nice.
• Parking fee of $48 was excessive.

“Located in a great location. Service was very good. Staff very responsive. Rooms a good size and very clean.”

Jan 17, 2006 by Mary from Norman, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large bathrooms and beautiful, comfortable rooms.
• n/a

“Great location, accommodating staff, luxurious spa, this hotel has it all!”

Jan 11, 2006 by Randall from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Really friendly staff and great facilities.
• It was perfect.

“What a great staff in a great location with great facilities. I had to talk my wife into leaving the hotel and go shopping in New York that should tell you something!”

Jan 11, 2006 by Mark from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room was charming and the location was convenient.
• Our bathtub kept backing up water. Other than that no complaints.

“The hotel was a great base for exploring New York. The staff were excellent and helpful. The room was a bit small but the layout was very well done with lots of closet space. All in all, the hotel greatly enhanced our stay in New York.”

Jan 4, 2006 by Mark from Monroe, CT
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location and staff.
• Broken mirror in room.

“Excellent and clean.”

Jan 1, 2006 by Mary from New York, NY
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[10]

• Staff was extremely courteous and helpful.
• Bathroom could have been cleaner.

“Overall it is a great location and convenient to all tourist sites in NY.”

Dec 31, 2005 by Annie from Fairfield, CT
Overall Rating: 0
Cleanliness:[3] • Staff:[1] • Location:[5]

• Location.
• The staff was rude. No parking was available.

“Staff was rude not helpful. I suspect the room was a former smoking room.”

Dec 31, 2005 by Simone from Southampton, MA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• The linens, the room layout and size, and the lighting were terrific.
• The heater was incredibly loud and startled me awake at least a dozen times. When I commented on this at check out, all I got was, Sorry.

“Room 512 was comfortable, clean, and the bed linens were wonderful. The bath towels were also sumptuous and had a fresh scent. The bathtub and area where the toilet met the floor was in need of being re caulked and the shower area could have stood some bleach. The most disappointing part was the fact that I went to have a good rest and I was awakened at least a dozen times with the racket. The heater made when it kicked on. When I reported this at check out, I received an apology. How was that to help. The hotel graciously held my bags will I continued with my visit; however, I had to wait almost 30 minutes to have my bags found at departure time.”

Dec 31, 2005 by Phyllis from Bowie, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, and friendly.
• I thought the restaurant inside was very pricey, and the view was bad.

“The hotel and staff were great. I was a bit disappointed at the coincidence desk that he was not more helpful. The door man was much more helpful that the guy behind the desk. But overall, it was perfect.”

Dec 24, 2005 by Charles from Old Greenwich, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Size and comfort of room.
• Doorman was more interested in flirting than helping.

“A wonderful, first class hotel in New York. Clean and comfortable Exceeded our expectations.”

Dec 1, 2005 by Sailendra from San Diego, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• Relatively comfy bed.
• Water did not drain well in wash basin and bathtub.

“The room is a bit small for 2 persons. Small bathtub, not drain well. Not much space between desk and bed.”

Nov 29, 2005 by Dona from Venice, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The doorman was nice.
• Room, view, price, size.

“My room overlooked a dumpster and the noisy heat and air vents. I also had a king bed but had 3 people so I tried to get the rooms with 2 double beds but they wouldn't make that request. I had a rollout bed and we could barely move around the room. The bathroom was so small, one sink and the tub was old and worn. The furniture was soiled. Will not be staying there again.”

1 of 1 people found this review helpful.

Nov 29, 2005 by Marvin from Bal Harbour, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Room spacious.
• Room faced brick wall and some type of ventilator piping.

“Solid value except depressing view from sole window.”

Nov 16, 2005 by Eva from Poughkeepsie, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Spacious rooms, and very helpful concierge.
• Bed was uncomfortable and comforter was stained and dirty, linens were below standard. Waited 2 hours for towels.

“The hotel was convenient and the staff was pleasant. There was nothing special about the hotel and the bar was very uninviting.”

Nov 16, 2005 by Elise from Wilton, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location, easy to use.
• The information we got from the concierge was not great

“This hotel was clean, easy, had nice rooms and baths and was close to central park. A good find for the price!”

Nov 11, 2005 by Mark from Brockton, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Large quiet room.
• Poor service and overpriced at the restaurant.

“The Drake Swissotel was a very nice hotel. Good location in midtown Manhattan. Large rooms for NY. Quiet rooms. Very comfortable bed.”

Nov 10, 2005 by Caroline from Los Angeles, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very central location off Park Avenue.
• Entrance off Avenue, lobby not as welcoming as others.

“I found this hotel was of a good standard but found atmosphere lacking when you entered into lobby area, not as welcoming as others but very functional.”

Nov 10, 2005 by Tammy from Severn, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very friendly and accommodating.
• Parking.

“Very nice hotel, we finally had a comfortable stay in New York. A nice size room instead of a box. Great accommodations.”

Nov 7, 2005 by Barb from Dellwood, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location for shopping, clean and courteous.
• A death occurred in our party and we could not get refund for room. Also, construction work outside our hotel was very noisy.

“The hotel was a great place to stay for a tourist coming to New York for a few days. At the time of our stay there was construction work, otherwise the hotel would be excellent.”

Oct 25, 2005 by Will from Lexington, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great location. Walking distance to most everything mid-town.
• Views from the hotel are poor.

“The rooms are what you expect from a 4-star hotel and the location is great. The front desk staff and concierge were nice and helpful. I would definitely stay here again.”

1 of 1 people found this review helpful.

Oct 20, 2005 by Spd from Chapel Hill, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• Nice sheets.
• Internet did not work.

“Coffee was open, no ash tray in a smoking room, rude housekeeping staff, high speed internet was down all weekend.”

Oct 20, 2005 by Bonnie from Gulfport, FL
Overall Rating: 9
Cleanliness:[5] • Staff:[6] • Location:[9]

• Clean, friendly.
• Casual restaurants not close by.

“Lovely, clean and accomodating.”

Oct 16, 2005 by Joel from Austin, TX
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• Marble bathrooms were spacious and luxurious.
• Staff had "it's not our fault" attitude rather than "How can we make things right?"

“Hotel's internet service failed after the 1st night of my stay. Staff gave inaccurate information about what was going on and was everything other than helpful in finding alternative online access for me. ”

Sep 13, 2005 by Stacy from Arlington, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Received free upgrade to suite. Beautiful, quiet, spacious room, with comfortable bed.
• Nothing!.

“The Drake is wonderful. We were pleasantly surprised to receive a free upgrade to a suite. It totally exceeded my expectations for a NYC hotel room in comfort, size, and appointments. The staff were very friendly and helpful. I would stay there again in a heartbeat.”

Aug 31, 2005 by John from La Grange, IL
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• easy check in and check out; upgraded room; great concierge
• bathroom not the cleanest

“Very good, but not great.”

0 of 1 people found this review helpful.

Aug 31, 2005 by Deborah from Pittsford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely accommodating, friendly staff.

“There seemed to be very good security at the Swisshotel.This gave me a sense of comfort. The hotel was clean and quiet. Every one who worked there was helpful and polite. The location was perfect for our needs; not too busy an area, yet convenient to shopping, shows, and the subway.We received a suite, and the rooms were made up each day by 2:00 P.M.”

Aug 31, 2005 by Eric from Huntington Beach, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Excellent location and good amenities
• Air conditioning in my room was not working properly

“Nice hotel, with a very good location. Did not feel too big, service was friendly, and amenities adequate. It felt a little old, like it was due for refurbishing, but it was clean and the furnishings were functional and appropriate. I had problems with the air conditioning in my room, and when I reported this issue the staff did address it and showed they cared (while I was staying there, and when I mentioned it at checkout).”

Aug 31, 2005 by Jay from Cambridge, MA
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[8]

• The shower
• Having stayed at other 4STAR hotels I expected more luxury.

“I thought the hotel was clean, the beds were comfortable, the shower was good, the room size was fine. I was just disappointed that the everything wasn't more plush. I stayed at Essex House, and the Intercontinental this hotel was not the same class as those.”

Aug 30, 2005 by Lisa from Lexington, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location; very nice; friendly & professional staff
• The only thing I can think of is that the bathroom did not have a fan!

“The Drake isin an excellent location; the entire staff was friendly and professional. I would stay there again. We didn't get to try the lounge/restaurant this time.”