User Reviews for Marriott New York East Side

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Nov 8, 2007 by Carolyn from Lynn, MA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• The bed was very comfortable.
• Shower was too weak and not hot enough.

“I really liked the Manhattan location close enough to walk to theater and restaurant we liked.”

Oct 15, 2007 by Amanda from Miramar Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I like the upscale feel.
• Room service forgot a few things.

“Great hotel and location.”

Oct 12, 2007 by Jennifer from Woodland Hills, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location, friendly and professional service! Room was clean and well equipped.
• Microwave in room would have been desirable.

“We had a fantastic stay at the Marriott New York east side! We had stayed the previous night in the Radisson at 5th Ave. The Marriott, at a much lower rate, was 100 times superior!”

Oct 12, 2007 by Chris from Oakland, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[6]

• TV.
• Mold, broken air conditioner, the elevator bank on our floor was ripped apart.

“Mold on the ceiling, an air conditioner that didn't work. What looked like to be the worst rooms in the place.”

Oct 11, 2007 by Allison from Bellport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was professional, friendly, helpful, and paid close attention to detail. A pleasure.
• The waiter who delivered the room service was very short with me and my spouse.

“The hotel is located in a safe, upscale neighborhood. It is centrally located near all attractions. Walking distance to all activities from uptown central park to midtown times square. It was a pleasure staying here. Will most certainly stay with the Marriott again.”

Oct 11, 2007 by Jim from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location.
• Elevators, lack of room service availability.

“Ok hotel. For staying in NYC for the price that I paid I felt it was a good.”

Oct 3, 2007 by Douangdy from Central Village, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Simple, close to various shops.
• Cost to park our car, a rip off at 450. Parking should be free.

“The room we got was nice and plain. The bathroom door would not lock and after telling the hotel staff, they did not fix it. So we could not use the bathroom in private. Over all no one bothered us in the hotel. The walls were thin because we could hear people talking in the hallway and in the other room. Also the room had to hair dryer like other hotel rooms that isn't a one star hotel.”

Sep 27, 2007 by Masoud from Astoria, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The beds at the Marriott are amazing and I love the size of the bathroom.
• Location wasn't that great. Safe and all but far from major attractions.

“The hotel itself is always great if you want a clean, very comfortable bed to sleep on. The location is not that close to all the major shopping areas, etc. It is great for business more than anything.”

Sep 19, 2007 by Necole from Charlotte, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Good room, very comfortable, staff nice and friendly!
• The bathroom did not have a circulation fan in it that was not good!

“The hotel was very nice. I would recommend it to anyone that is going to East Manhattan.”

Sep 19, 2007 by Annette from Longmeadow, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beds are very comfortable.
• The view they gave us was horrible, they said we had a nice view of the harbor, we saw a small corner of it.

“I would definitely stay at this hotel again if the price is not any higher than I paid.”

Sep 18, 2007 by Charles from Catskill, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Understated elegance great service.
• Nothing.

“A great location, comfortable and well-run establishment that I would return to again and again.”

Sep 13, 2007 by Brian from Bridgeport, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Comfort and service.
• Had a strange gift shop charge that needed to be resolved.

“Great stay. Comfortable room. Location is convenient to many things.”

Sep 13, 2007 by Peter from Melbourne Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location.
• Nothing.

“Classic NY hotel in a great location with terrific service. Always clean, rooms are spacious for NYC, close to everything.”

Sep 13, 2007 by Carole from East Moline, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[8]

• Good location.
• Problem with a deaf maid, & concierge.

“Had a maid try to break in, and had to call security. Also, the concierge gave us bad/wrong advice on china town, and made a trip down there for nothing.”

Sep 11, 2007 by Beth from Fulton, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Updated clean room!
• Miscommunication among the cleaning staff and we were interrupted 4 times.

“Hotel was so clean and up to date. We were very pleased with it.”

Sep 11, 2007 by Dan from Liverpool, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• I was able to check in early and was very suitable for my needs.
• Room was a little dirty (hair on bed and on floor in bathroom).

“This hotel is not extravagant, but gives you all that you need for a good stay. In a great part of town and close the subway.”

Sep 3, 2007 by Lori from Bethlehem, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms - friendly staff.

“I was pleasantly surprised with the service and quality of the room at the Marriott eastside. The room was newly decorated. In-room coffee maker and small refrigerator (excellent for bottled water). The bathroom was above average with marbled floor and countertop - extra wide shower head. Wide screen TV was also a nice surprise. The staff was always friendly and helpful when entering & exiting the hotel. Overall, I will definitely return to this hotel.”

Sep 2, 2007 by Jonathan from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Comfortable bed.
• Nothing.

“Only stayed for one night but everything was clean and good service.”

Sep 1, 2007 by Elissa from Ridgeley, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Conveniently located, nice clean room, very comfortable bed.
• Elevators are small and stuffy, no air circulating.

“Hotel rooms were clean and roomy. Bed and linens were very comfortable. View from the room wasn't the greatest, overlooked the roof of a building that was being renovated, but wasn't in the room that much anyway. Remote for the television was tricky - paid to watch the Discovery Channel by accident; might want to call desk and have a lock put on the "pay per view". Overall, great experience, would not hesitate to stay there again.”

Aug 29, 2007 by Aman from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, renovated rooms in the heart of New York city.
• The street noise could disturb some travelers.

“The hotel rooms at the Marriott had recently been renovated, and you could see the improvements everywhere you looked. The room included a large plasma television, hip furnishings, and a relatively large marble bath. My only reservation was the high level of street noise audible in the hotel room which might disrupt some hotel guests. Not a problem for me though, since I spent the night on the town, and by the time I got back to the room a bullhorn couldn't have woken me up.”

Aug 28, 2007 by Anne from Lynnfield, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close proximity to Rockefeller Center, shopping, theater and attractions.
• I called the hotel to request 2 double beds, and upon arrival, there was only 1 king bed availability.

“Great location, wonderful city views, clean, attentive and courteous hotel staff. Would highly recommend this hotel to friends and relatives, and would definitely return!”

Aug 28, 2007 by Max from Garnet Valley, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean and fresh.
• Room type is not guaranteed.

“It's a popular hotel. Called three days before arrival and asked for two beds room. However, upon arrival, the type of room requested was not available. Lucky, I was staying with my wife and 60 years-old mother. With an extra roller-bed (me slept in it, of course), it worked out OK. But what if this is for a two men business trip? Two guys sleep in one nice big King-size bed? Not a pretty picture I will have in my mind.”

Aug 28, 2007 by Chris from Loudon, NH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The room was immaculate!
• Even though there is a parking garage for patrons, $50 a day is pricey.

“Loved the stay and would recommend to anyone.”

Aug 27, 2007 by Margie from Palm Bay, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Complimentary coffee in lobby for breakfast and free orange flavored water in evening.
• The chair in the room did not fit under the desk so it stuck out in the walk area of the room.

“Concierge was very helpful with info for restaurants and checking where things were in the computer. Front desk personnel very friendly and apologetic when we went to 1st room and someone had smoked and it stunk, so they changed our room immediately.”

Aug 21, 2007 by Julius from Grand Rapids, MI
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[8]

• Assistant front desk manager was very helpful.
• They charged me for the room when I checked in, again when I checked out.

“I was pleased with the hotel while I was there but very unhappy after the fact. I was charged 3 times for a hotel room.”

Aug 14, 2007 by Sean from Bethesda, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[6]

• The beds, furniture and bathroom were outstanding.
• Very busy.

“Quality location in Midtown East with an easy walk to shopping and the subway to all points in New York City.”

Jul 31, 2007 by Elizabeth from Kirkland, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room decor was attractive as well as functional. Also, very clean.
• The restaurant food was good but in no way outstanding.

“Excellent location and friendly staff. While the room was smallish they made superb use of the space.”

Jul 30, 2007 by Rachel from Oakland, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The fitness center was tops!

“Taste of upscale accommodations for a reasonable price. Made an otherwise stressful trip tolerable.”

Jul 30, 2007 by David from Cazenovia, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[6]

• The staff was very helpful and it was close to a subway station.
• There really wasn't anything we didn't like about it.

“The Marriot East Side had very helpful staff, was clean and had a nice decor, and was located not far from the center of midtown. We enjoyed our stay very much.”

Jul 26, 2007 by Bill from Alexandria, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Flat screen TV.
• Hallways a bit shabby, smallish bathroom.

“No problem with a 12 noon Sunday check-in, room and bed comfortable though not luxurious; elevators a bit slow.”

Jul 20, 2007 by Mary from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Check in was easy and we got a really quite room upon request.
• It was a bit far (East) from where we wanted to be.

“The staff at this hotel was great. We interacted with a few, and every time was given exceptional service. We requested a quiet room when we checked in. We were pleasantly surprised to get a room on the 31st floor in an area where we didn't have any walk-by traffic. It was great! The AC took a while to cool down the room and was a little loud, but the room fit our needs and exceeded our expectations. We had an awesome flat panel HDTV in our room, which was a bonus! The hotel also served cookies and fruit punch in the evening at the front desk, which was a nice treat.”

May 24, 2007 by Carolyn from Cincinnati, OH
Overall Rating: 9
Cleanliness:[5] • Staff:[9] • Location:[8]

• Bedding was super comfortable, room size was ample and attractive.
• Had to use lobby restroom which was stinky.

“I was very pleased with this hotel. I would stay here again. Staff was friendly and helpful. Room was large for a Manhattan hotel, had been newly renovated and the bedding was soft and so comfortable.”

May 10, 2007 by Cade from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Nice, clean, comfortable and in a convenient location.
• Room was on the smaller side, but it is expected in NYC.

“Great hotel to stay in. We really enjoyed our short stay except for some service issues in the lounge. The bed and linens were extremely comfortable. The large flat screen TV was nice as well.”

Mar 13, 2007 by Carol from Huntington, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• It was stately.
• The construction on the floor above my room.

“Everything was well appointed and bed slept well. Construction crew above my room left a lot to be desired.”

Jan 4, 2007 by Ennio from Italy
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Position and staff.
• Perhaps the furnishing is a little old one.

“Optimal hotel. Excellent position in order to on foot catch up practically all the interesting points of new York city. Advised for a stay with family to the continuation and also for transactions.”

Jan 4, 2007 by Ennio from Italy
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Position, staff.
• Perhaps the furnishing is a little too much old one.

“Optimal hotel. The main characteristic is the position, from which it is caught up on foot, practically all the main points of new York city. Excellent the staff, bond the total treatment. Advised.”

Dec 7, 2006 by Bill from Nashville, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Comfortable room.
• Location.

“Upscale eastside, many expensive restaurants close by.”

Nov 22, 2006 by Lori from Middletown, NY
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[8]

• Bedding/linen and pillows!
• Rather expensive.

“The rooms are very clean and comfortable, yet not very large. The linen, bedding and pillows were of superior quality. The lobby was very busy. Staff was pleasant. We enjoyed my stay at the Marriott East side very much.”

Nov 22, 2006 by John from Seaford, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• Would be a four star with a little cosmetic work.

“Great location, friendly staff hotel is very clean but looking a little worn down. A little talc and this would a four star hotel.”

Nov 22, 2006 by Amanda from Washington, DC
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Wonderful complimentary toiletries (bath and body works).
• Room was small and dark, no coffee maker in room.

“This Marriott does not offer the luxury linens or plush extras that many NYC hotels have. Guests must pay for wireless and our room did not have the standard complimentary coffeemaker. Our room was super small and had just one small window that left the room dark the entire day. However, the staff was super-friendly, the bed was comfortable, and the location ideal.”

Nov 21, 2006 by Randy from Bolton, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, high class, attentive personnel.
• No coffee maker in the room.

“This hotel met all my expectations for a three star hotel. The location is excellent, the rooms clean, and the hotel staff attentive. I highly recommend this hotel.”

1 of 1 people found this review helpful.

Nov 21, 2006 by Laura from Port Jeff Station, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• The people that worked there were very pleasant.
• How far the hotel was from Penn station.

“Over all the hotel was great. We found it to be very clean. The whole staff were friendly and very quick to satisfy your requests. I was in the City with a couple of my girlfriends and everyone of them were completely satisfied with the Marriott hotel.”

0 of 1 people found this review helpful.

Oct 31, 2006 by Annette from Naperville, IL
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[6]

• Proximity to Grand Central Station.
• Very loud traffic noise and constant knocking from ventilation system.

“Good location if getting to and from Grand Central is a priority, but rooms are not quiet, loud knocking from ventilation system accompanied by traffic noise throughout the night should assure you that this is not the place for a restful retreat or even a”

0 of 1 people found this review helpful.

Oct 21, 2006 by Tami from Gate City, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, ambiance, professional and friendly staff.
• Onsite restaurant - poor quality, did not meet expectations at all.

“The hotel was fabulous - beautiful historic building, friendly and professional staff, loved the location, price point was perfect - exceeded my expectations the restaurant - not nearly the same level of quality as the hotel - either replace your line cook or send him back to school - did not even meet the most minimum of my expectations.”

0 of 1 people found this review helpful.

Oct 3, 2006 by Husk from Abingdon, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• I found the staff to be exceptionally nice and patience with suggestion on where to go for fun and sight seeing.
• To me the front desk needs to loosen up. Be business to people who are their for that ,otherwise a smile is nice.

“I found my stay to be very enjoyable. I do not have anything negative to say. Keep up the good work.”

Oct 1, 2006 by Raymond from Buffalo, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location- cleanliness-staff.
• It was fine.

“An excellent location in Manhattan. Close to everything. The staff was outstanding. I left some belongings in the room and called the hotel. My belongings were immediately mailed to me.”

Sep 28, 2006 by Jackie from Waccabuc, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Perfect location for the East Side.
• The windows did not open up right.

“Great gym and quiet hotel. Located in a prime location to the 59th St. Bridge and Grand Central.”

Sep 27, 2006 by Michael from Highlands Ranch, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• There was enough staff to get things done quickly without lines.
• The air conditioning in our room didn't work and we had to move at 3am.

“Nice functional hotel, nice decor nothing special. Lobby not particularly warm. Staff friendly and helpful. It was clean. The elevator rumbled somewhat when reaching the main floor. Great location.”

Sep 21, 2006 by Lisa from Ballston Spa, NY
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location
• No soda machines and no fridges in room to keep something cold.

“I like to stay at Marriott's - however I was disappointed in this one. If you were thirsty, they had no soda machines or no small refrigerators in the room to keep anything cold. They wanted the guest to have to use room service where the charges for that are outrageous! Even when we called down to the front desk to ask about a soda machine they said no and that there is room service - however, the next night we found out that there was a 24hr deli place. However - the bartender (Steve) was excellent!”

Sep 7, 2006 by Wale' from Mill Valley, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[9]

• Some of the staff were friendly.
• Too many of the staff were rather unfriendly or helpful.

“Ended up with a smoking room when I don't smoke. King sized bed when I requested for double. Checked out the next day and went to another Hotel. Was then charged for 2 rooms and yet to recover my money. Lousy experience to say the least.”

1 of 1 people found this review helpful.