User Reviews for Sheraton-Society Hill Hotel

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May 14, 2008 by Bryan from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were professional, accommodating and kind.
• Parking appeared to be pricy, but given the fact that it was valet, understandable.

“Small sized hotel, not generous. Peaceful surroundings. Good staff. Did not encounter a single unsatisfactory moment. Would consider revisiting in future.”

May 8, 2008 by Bob from Attleboro, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location, comfortable room, lovely public interiors.
• Our room was very far from elevators.

“The Sheraton was a great place to stay for our first trip to Philadelphia.”

May 5, 2008 by Susan from Nottingham, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, comfort and service.
• Had a hard time insuring two double beds instead of one King until check in.

“Rooms were very comfortable, especially linens. We had a lovely view, wish we had had a little patio! Parking service was great. Bellman service was a little lacking upon check-in. Overall, would definitely stay there again-have already recommended it to a client of mine.”

May 1, 2008 by Larry from Nutley, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service and location.
• One of the cleaning ladies I ran into 3X had a nasty attitude.

“The only comment was the one employee who was a cleaning lady on the 3rd floor that I saw 3 times in two days and did not smile or return a hello twice.”

Apr 29, 2008 by Lynda M. from Jersey City, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Convenient location, unlimited access valet parking only $25 & good even after checkout until 5 pm. Unbelievable in a major city hotel!
• No continental breakfast and very expensive room service. Limited menu, no wet bar, lots of lamps & other device wires messy & tangled.

“A very nice stay! The king-size bed was so comfy. Staff was slow to respond but nice.”

Apr 29, 2008 by Donna from Roselle Parl, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Hotel was in a safe area, staff very nice.
• I rushed all day to arrive early enough to take a shower before going out, hotel room not ready at 4pm.

“Hotel staff very accommodating, gave us free drinks for the room not being ready, room was clean and bed wonderful, nice location, easy to find, staff could not do enough for you. The only thing I was disappointed was they did not offer even a continental breakfast; the restaurant in the lobby was pricy.”

Apr 23, 2008 by Ed from Ocean City, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location is excellent.

“Location is excellent. Easy walk to South Street, Penn's Landing and Center City attractions. Hotel is clean and well organized. Staff were friendly.”

Apr 23, 2008 by Alison from Fair Haven, NJ
Overall Rating: 4
Cleanliness:[10] • Staff:[6] • Location:[5]

• The entry way /lobby was well adorned and attractive.
• Other than the lobby the hotel was less than spectacular. Terrible room service, no late menu.

“In February, we stayed at the Double Tree Hilton in Philly and loved it! This Sheraton did not meet up to my expectations at all! It was old and dingy. The tile, the floor, the pool area, even the bed was not nearly as comfortable as the Double Tree. Also, it was on the tail end of the city center! Not a good location for us at all. The room service menu they provide you is obsolete, as the room service attendant so rudely informed us. Why is it in the book then? Very displeased with this hotel! Would not stay again!”

Apr 22, 2008 by Ann from Plainsboro, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was luxurious and they offered Bliss travel size products!
• Nothing negative to say.

“This hotel is in a fairly quiet corner of Old City Philadelphia, but just around the corner from lots of great restaurants and the Independence Hall complex. It's like a little oasis of calm amidst the bustle of downtown. And it's within easy walking distance of transportation, so getting to the sports venues is a snap.”

Apr 21, 2008 by Laurie from Willow Grove, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bathrobe & flat screen TV.
• The elevators were far away and room #'s were confusing.

“I loved the hotel and will stay again.”

Apr 17, 2008 by Sara from Columbus, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[10]

• Awesome location.
• Staff, especially the bell hop and valet were not courteous. The Valet actually argued with me about whether my car was up from the garage.

“I might stay again for the location and because I have stayed before. But I did not find the hotel staff very courteous or friendly. Rooms were clean, except the bed spread had stains. I did not sleep well due to the poor pillows and uncomfortable mattress.”

Apr 15, 2008 by Steve from Oakland, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Good location, close to many popular attractions and not too far from subway station.
• My room windows faced the indoor swimming pool; there was a distinct smell of chlorine.

“Good location just a few blocks from subway station, lots of great dining options nearby, and close to many popular tourist attractions. The hotel itself was decent, somewhat upscale in its ambitions, though falling a bit short of that mark. The rooftop indoor pool (beneath glass ceiling panels) looked nice and was mostly used by families with younger kids.”

Apr 15, 2008 by Jordan from Bethlehem, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• King Size Bed, Flat screen TV, and concierge service is wonderful. The location was perfect, and it was beautiful inside of the hotel.
• Elevators are slow.

“Suited my needs perfectly.”

Apr 14, 2008 by Tony from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was really clean, spacious.

“I was completely impressed with the hotel. Loved the lobby area and the staff were helpful. The room was spotless, and the bed was cozy. It really looked like the pictures. The location is a bit on the sidelines, but you can take a 5 dollar cab ride to the center of town or walk easily on a nice day.”

Apr 8, 2008 by Carol from Herndon, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very polite and accommodating.
• There was a lot of noise from the hallways late at night.

“We liked that this hotel was walking distance from sightseeing spots and fine dining places although the hotel itself was in a quiet space. The staff was nice and helpful all around. For instance, a room with 2 double beds that we requested was not available but the staff went out of their way and placed a comfortable cot in our room as an alternative. The atrium seemed to amplify the noise from the lobby but the inner door in the room helped muffle the noise from outside the room. All things considered, we had a pleasant stay.”

Apr 8, 2008 by Raul from Union City, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, 4 stories, service.
• Nothing I can think of.

“The location was almost ideal for taking short walks to local shops in central Philadelphia and south street. Its not an enormous skyscraper which is nice. There are 4 stories with a big central court and atrium and everyone at the hotel was friendly and helpful. Weve stayed in Philadelphia about 10 times together, and without counting our stay at the Morris House Hotel.”

Apr 3, 2008 by Roy from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• All of the staff were very friendly.
• Had no choice to $50 for valet parking.

“Everything was very nice & the staff was very friendly.”

Mar 21, 2008 by Denise from Ny, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• All staff from front desk to maid service was extremely courteous and friendly.
• My room smelled a little like cigarette smoke but we didn't complain.

“Excellent hotel for families and business. It's big enough for the complex to feel spacious but not overwhelming. Also the common space especially the pool area has skylights which make the atmosphere light and airy. It's walkable to good food and the historic attractions. The hotel was a perfect weekend treat.”

Mar 14, 2008 by Sean from Scranton, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Easy check in and clean rooms.
• Expensive valet parking and no other options.

“The hotel was very clean in a nice part of Philadelphia. The location was great because it was close to many attractions. My only complaint was the price of the valet parking, but only because there were no other options available.”

Mar 14, 2008 by Barb from Greenville, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel was very convenient to historic places and travel to other areas was convenient.
• Only very expensive valet parking was available. It took a long time to get our car each time.

“Great location for visitors wanting to see historic Philadelphia. The hotel was warm and inviting, and staff was very helpful. Having to Valet park (at $28 per day) was very expensive, and valet service was either understaffed or overworked (but friendly).”

Mar 12, 2008 by Eric from New Bitain, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Was not located quite as close to the area I was conducting business.

“Overall was a fine experience. Clean hotel, friendly staff and decorated nicely. Hotel is great location if visiting the historic district but a need to take a taxi to go to the financial district. Discount parking unavailable for guests and can be expensive.”

Mar 12, 2008 by Beth from Fairfax, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was great. Size of the hotel was perfect and the hotel was fully booked.
• The valet parking was jammed and no where to park.

“I felt safe traveling alone. The hotel was not enormous but was fully booked which made for great service. I would definitely stay there again.”

Mar 10, 2008 by Gene from Pittsburgh, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Bed and gym.
• Breakfast & internet charge a rip-off.

“Beautiful, great gym, comfy bed, close to downtown. Internet access $10 per day. Breakfast horribly overpriced.”

Feb 27, 2008 by Sally from Summit, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Excellent location.
• The first room they showed us was adjacent to the pool. Smelled like chlorine; noisy.

“The reception desk at this hotel is not marked, so when I entered the lobby for the first time, I wasn't sure if the desk was for reception or checkout. There was a lot of furniture to navigate past to get to it. The hotel is pretty, the valet parking attendants were prompt, and check in was easy. The lobby is pretty, but had an air of disuse. Bed & linens were very comfortable.”

Feb 21, 2008 by Mike from Washington, DC
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Just a dingy room. No refrigerator.

“If you're looking to stay in your room while in Philly, this is not a top choice. However, for a nice home base to see the sights, it's great. Clean, safe and a great location.”

Feb 10, 2008 by Jens from Alexandria, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location.
• Upon arrival no change was considered.

“I enjoyed this hotel, however the staff seemed to display high turnover.”

Jan 6, 2008 by Soly from San Pedro, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The hotel was centrally located and within walking distance of several tourist areas and restaurants.
• Our heater broke and the people next door were drunk and screaming and yelling all night.

“The hotel was clean and the staff was friendly. It was also centrally located to many fun bars, restaurants, historical attractions and tourist areas. They were remodeling the hotel when we went, so there was some construction going on, however it wasn't noisy at night time. We didn't sleep too well due to the heater breaking and the noisy neighbours. The hotel staff did provide a complimentary stay at another Sheraton location, however, we didn't sleep too well. I doubt other people had this sort of experience, so that is why I am giving it a higher rating.”

Jan 4, 2008 by Farhad A. from Hockessin, DE
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good staff and management.
• Problem with the hot water new years eve. But fixed.

“I was compensated in a timely manner for the hot water issue.”

Dec 16, 2007 by Martin from Jarfalla, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Big rooms, nice beds, nice TVs.
• Only average food, a bit dirty.

“Overall stay was good. Really big rooms with nice beds and a large flat screen TV. The room service guys are really nice, too nice even. It even got annoying. I ordered breakfast one day and they would barely leave the room, they wanted to make sure that everything was perfect and asking how I enjoyed everything (had already tipped them, so they weren't waiting for that). They were 2 by the way. Started eating when they left, and then they call after like 15 minutes just to check if the food was any good and if anything else was needed. Then they called 10 minutes after that and asked if I wanted them to come and pick the tray up, and I wasn't finished even.”

Dec 12, 2007 by Tom from Richboro, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The bed and the location were excellent.
• A bit noisy at points during the night.

“Excellent location and the bed was one of the most comfortable beds Ive been on outside of my bedroom.”

Nov 23, 2007 by Doug from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Parking.

“Great location and comfortable clean hotel with a great lay out and an indoor pool and two bars.”

Nov 13, 2007 by Stephen from Centerville, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The concierges (sp?) Were especially helpful.
• Dining area bar was small & noisy.

“Room size was generous clean & comfortable; lobby seating area cluttered with too much furniture which made convenient access to other parts of lobby & lobby bar difficult. Staff was very helpful & friendly. Unfortunately late night (even limited) room service not available.”

Nov 10, 2007 by James from Folsom, PA
Overall Rating: 6
Cleanliness:[4] • Staff:[10] • Location:[9]

• The front desk gentleman came through with no excuses when he had a problem with room readiness because of housekeeping.
• Not what you would expect for price, location, and from the Sheraton. Smelled like stagnant smoke, very dated and in need of a remodel, big time.

“While the location is exactly what you would want for old city Philadelphia, the hotel (especially it being the Sheraton) was way under expectation, especially for the price regarding overall cleanliness, appearance, and maintenance.”

Nov 9, 2007 by Mary from Cypress, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location.
• There was a bug in the bathroom.

“It was a great stay.”

Nov 8, 2007 by John from Mars, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient and easy to find.
• Expensive parking.

“Hotel was convenient and good directions were provided by staff. Worked out to be very close to the meeting location I was going to. Wrong fax for correspondence was on invoice so it caused delay in getting my fax.”

Nov 7, 2007 by Grady from Ogdensburg, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great customer service. Something that Philadelphia as a whole lacks.
• Some of the room doors stuck and I was not aware of the $25 parking fee.

“Overall very good experience. My initial room was given away, but the staff made up for it so I was satisfied nonetheless. Food was excellent, however when I went to order "24 hour" room service after a long flight only to find out it did not exist any longer. But the staff recommended a spot that had a great Philly cheese steak! The only suggestion I have is that the rooms on the 4th floor with the great view of the bridge have king size beds versus sofa sleepers! Customer service at its very best. Valet, room service, gift shop attendant (too funny), housekeeping and the front desk attendants that allowed me to use their computer and check out late due to my wife being ill. Given the opportunity I would return again.”

Nov 4, 2007 by Rick from Seal Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• It was located within walking distance to all of the historical sites.
• Hotel parking was expensive.

“Good overall, conveniently located and appeared to be a safe neighborhood.”

Oct 25, 2007 by Robert from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location & very friendly staff.
• Very expensive parking.

“Very nice accommodations for someone not interested in being close to center city.”

Oct 14, 2007 by Rick from Cape May Court House, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Helpful staff, convenient location.
• No free breakfast.

“I arrived at 11:00 pm. My wife and I were tired and hungry but the restaurant was closed. The desk person had 2 box lunch type meals, generous turkey sandwiches, chips, an apple and granola bar sent to our room free of charge. Exactly what we needed. I am now a big fan of the Sheraton - Society Hill.”

Oct 12, 2007 by Jesse from Bethlehem, PA
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[10]

• It was in a great location and had a good atmosphere.
• No dislikes.

“The Sheraton Society Hill Hotel has a great atmosphere and is located in a very vibrant part of town. Although I did not try the hotel restaurant, the restaurant selection near the hotel was excellent with an international flavor.”

Sep 21, 2007 by Al from Bay City, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Convenient location.
• Had to insist on the type of room I reserved, did not get a sleep number bed.

“So-so attitude. Noisy repairs for first several hours of stay. Not bad, not good.”

Sep 19, 2007 by Tara from Putnam Valley, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, pet friendly and great beds!
• Parking should be included.

“I would stay again; I would recommend it to friends, family, co-works. Can't get a better location for the price.”

Sep 5, 2007 by Richard from Garden Grove, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location is excellent. Close to historic areas and away from busy downtown markets.
• Rude parking attendants. Linens need to be changed often. Broken wall outlets.

“The best thing about the hotel is its location. The street adjoining the hotel is quite empty, thus there's no busy traffic to deal with getting in or out. Very close to historical tourist area which is a big plus. Close to nice cafes and restaurants around 2nd and Market streets. The better hotels around the area are the Omni and the Hyatt on the Dock.”

Aug 19, 2007 by Anne from Freeland, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect, quiet location. Safe, clean neighborhood near major attractions in Historic District and very close to Penn's Landing.
• Parking. You must pay $28.00 for overnight parking at the hotel. There is no self parking available nearby.

“Very well appointed rooms, comfortable, large, and very nice bathrooms -large granite countertops, adjustable massage shower heads. Plenty of space for parents and two children. Indoor pool is bigger than most, well kept public areas. Safe area.”

Jul 29, 2007 by Lauren from Wilmington, DE
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• I liked that the rooms were around the perimeter of the hotel, while the middle was left open, filled with plants.
• There were no food vending machines!

“The hotel was good for its intended purpose- to sleep comfortably. I don't think I would stay here with my husband if we were to go away for the weekend. There are more hotels closer to inner city Philly that would be more appropriate. The Hyatt is across the street and I would stay there the next time I was in the area.”

Jul 27, 2007 by Jamie from Washington, DC
Overall Rating: 2
Cleanliness:[9] • Staff:[5] • Location:[9]

• Convenient location - right in the "Most historic square mile" of the US.
• Exchanged furniture without notice during our stage. Left our room door unlocked.

“My stay in this hotel with a great location, large rooms appointed with a comfortable bed, sitting area, desk and indoor patio was marred by the hotel's disregard for guest convenience and safety. During our five day stay, for two days, the staff replaced the patio furniture without notifying us, and leaving the patio door to our room not only unlocked, but wide open!”

Jul 16, 2007 by Christi from Kirk, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Incredibly friendly and helpful staff!
• Our one disappointment; coffee in room not replenished.

“We had a truly great stay at this hotel! We were in the area for a wedding, and we asked for directions several times. We received info, computer printouts, and anything we needed. The front desk staff was truly the most helpful I've ever encountered. Nice facility, clean, and a comfortable room as well.”

Jul 15, 2007 by Regina from Tobyhanna, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Friendly staff.
• Slow elevators; parking slightly expensive.

“Convenient and within walking distance to historic attractions and South Street; quiet area; friendly staff.”

Jul 8, 2007 by Emilie from Glenmoore, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Beautiful Lobby and a great location. The indoor pool in the atrium was also very nice.
• Bathrooms in the room were dated. No in room safe.

“We had a very nice day, the hotel is located within walking distance of many fine restaurants and shops and sights. We walked all over during the day and had a nice dinner just down the street. The next morning before we checked out, I woke up and swam some laps in the indoor pool, which was very refreshing. The room was a good size and very comfortable. The hotel could use a few refreshers or super cleaning of the individual guest room bathrooms, and of the workout / fitness facility. Everything else in the hotel was clean and comfortable. The hotel lobby is beautiful and the pool as well. We had a great stay in Philly.”

Jul 8, 2007 by Ryan from Minneapolis, MN
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location, staff was very helpful.
• The valet, extremely over-priced.

“Everything was wonderful. The room, staff, and location were great. The only setback was the charge for the valet.”