User Reviews for Wyndham Franklin Plaza Hotel

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Jun 9, 2008 by Danny from Chula Vista, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Nice, clean, friendly, accommodating.
• Parking, concierge service.

“Overall, good experience. Location was okay and can easily walk to central Downtown. Parking was a bit pricey compared to neighboring garages but has in/out privileges if you're planning to drive around town. Concierge wasn't too friendly but the check-in registration staff was very accommodating. Hotel was nice and clean throughout and would recommended it to anyone planning to come to Philadelphia.”

Jun 5, 2008 by Monique from Kew East AU
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• Quite convenient location.
• Rooms noisy.

“Very big and busy, could hear neighboring guests coming and going from their rooms and using the ice machine. There was dust on the tables and bed-heads but otherwise beds were very big and comfortable. Room was furnished nicely. For the price and location, I would definitely stay there again!”

Jun 4, 2008 by Barni from Cincinnati, OH
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[8]

• Nice. Clean for the most part, except hair all over the bathroom floor and bath mat.

“It was good except parking was $30 and hair all over the bathroom floor and bath mat.”

Jun 3, 2008 by Casey from Burlington, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• Great price for excellent amenities, comfortable bed, as good as much more expensive hotels I have stayed at in the area.
• On the telephone the staff was very abrupt, made me doubt if I wanted to stay there.

“Room was attractive and clean, bathroom was spotless, bed was very comfortable, easy to locate with convenient hotel parking. Was only there one night but was very pleased overall.”

Jun 3, 2008 by Lauren from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was very nice and well located.
• Parking was very expensive.

“The building was well located, attractive, easy to find, and very nice. The rooms were beautiful and the beds comfortable. The view was also great!”

Jun 2, 2008 by Joe from Sarasota, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location and attractive facilities.
• Internet should be included.

“It's in a great location for center city.”

Jun 1, 2008 by Colleen from Niagara Falls, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The location was great: close to the Museum District and rotten house, and close to the Subway.
• I had to call every morning for clean towels and new coffee.

“A great location-in the heart of Philly. Clean rooms. Friendly and helpful staff.”

May 29, 2008 by Richard from Rockville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• My room had a great view.
• Slow internet connection in the internet cafe.

“Its fine for what it is -- a modern, clean, large business/tourist hotel. Not a lot of character, but that wasn't my expectation.”

May 28, 2008 by Eric from New York, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[7]

• Comfortable room, good views, convenient.
• Attitude of desk clerk.

“Although an older hotel, the room has been updated nicely. The hotel is convenient to most attractions and was comfortable. The fellow patrons could be a bit noisy in the corridor outside my room and the desk staff could be a bit more courteous, but overall I had a good experience staying here and would recommend the hotel to friends and family.”

May 27, 2008 by Sean from Hampton, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[4]

• Lobby looked nice.
• That the lobby was the only nice place in the hotel.

“Stay away, the cost to high for a sub par hotel.”

May 22, 2008 by Doug from Pequea, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very clean.
• 100% non-smoking hotel. Where are the smokers to go?

“Very clean hotel with many amenities but I feel hotels should accommodate smokers as well as non smokers.”

May 14, 2008 by Linda from Franklin, MA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[4]

• The concierge's were very helpful, front desk was friendly.
• Initial arrival room coffee pot still had old filter and coffee in it.

“Twice in our 4 night stay came back to room and the key didn't work. No guide to TV channels i.e. 05 = ABC, etc. Buffet breakfast waiter was very good, had to wait twice for the chef to come out of the kitchen to cook my omelet and waffle. Food was good but not great. Waiter was excellent! Not near the historic sites.”

May 12, 2008 by Danielle from Vista, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• We enjoyed this hotel - the amentias were great.
• Nothing.

“This hotel was great - very close to Logan Circle and associated museums. We really enjoyed the Franklin Museum.”

May 12, 2008 by Brandon from Columbia, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Moderate price but upscale. You certainly did not ever feel you were in motel 6!
• The parking! Forced valet/self park of $36/day.

“Great hotel especially if you are doing things in the Downtown area. Very classy, nice rooms, very clean, and everyone I spoke to was helpful and friendly.”

May 12, 2008 by Jason from Valdosta, GA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[9]

• The staff was all friendly.
• Parking was expensive and internet was not free.

“This is a very nice hotel in Center City Philly. The room was very nice, the bed was comfortable, and the view was enjoyable. However, I had to pay $30 to park, $10 to get online, and breakfast was not even free. The A/C in my room did not work, and when I told the front desk person, he thanked me for telling him, instead of apologizing for me being uncomfortable all night. The concierge was extremely nice and helpful, though.”

May 11, 2008 by Ss from Lexington, KY
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• Very clean and close to my business needs.
• Over priced, poor staff assistance and did not meet my expectations.

“Over priced, poor hotel staff, and food was terrible.”

May 8, 2008 by Gary from Leesport, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Beds were very comfortable.
• Parking was a bit higher.

“Hard to find at first, convenient to some tourist attractions.”

May 8, 2008 by Hazel from Bradenton, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location!
• Parking was $30 a little steep.

“Clean, comfortable and convenient. The location was ideal for just about anything you would want to do. Amenities for the bath were nice. This is an older hotel but well maintained. Plenty of staff on hand to help with any incidentals.”

May 7, 2008 by Ron from Willow Springs, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• Location is great. Staff was efficient and friendly.
• Tables in lounge not really clean. Could use more of a choice for breakfast options.

“Location could not be better. Easy access to roads, restaurants, museums. Great views.”

May 7, 2008 by Erin from Cherry Hill, NJ
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[8]

• The room and the location were excellent. There were taxis waiting for you upon exit.
• Our room had a very bad body odor smell.

“I only had one problem with my stay. Upon entering our room, there was a horrible body odor smell. We called the front desk and had someone come spray. Unfortunately, the spraying didn't take care of the smell. Both of us ended up with headaches. We said something to the front desk again and all they did was apologize. They didn't offer to move us or anything.”

Apr 30, 2008 by Shawn from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great view of the city, overlooking Logan Square.
• Maid service was a little inconsistent; parking was a bit expensive at $30/day.

“Comfortable, convenient, reasonable hotel.”

Apr 24, 2008 by Patrick from Stamford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location in Downtown Philadelphia.
• No free parking.

“Great location in Downtown Philadelphia. Only drawback was the expensive parking.”

Apr 22, 2008 by Bill from Avon, CT
Overall Rating: 0
Cleanliness:[1] • Staff:[8] • Location:[9]

• Nice bar area.
• Room had not been dusted in months.

“Great location. However, there was a tattoo convention going on and in our original room we were smelling lots of cigarette smoke. We called the front desk and they had no problems moving us at all! Both rooms had not been dusted in what seemed like months. My son was easily able to draw his name in the headboard of his bed in the dust. Bathrooms were both dusty especially on top of the toilet tank lid. Parking was also a little high at $30.00 for the night.”

Apr 21, 2008 by John from Chesapeake, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• For the price, great location and nice accommodations.
• The parking was far too expensive.

“Great hotel with a nice bar, killer location, and nice rooms. It was clean, and the staff was friendly. The price was just right, but parking was far too expensive.”

Apr 21, 2008 by Senthil R. from Nashua, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[5]

• Friendly staff, clean rooms.
• The location is not ideal.

“Its not ideal and there were a number of boarded up shops enrooted. But the parking is safe and there were quite a few cars at 10pm on the street. It was not as bad as we perhaps imagined it. The staff was friendly and room was comfortable.”

Apr 21, 2008 by Ellen from Galway, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very helpful.
• Parking garage was expensive.

“Everyone at the concierge desk was so helpful--really made our trip easier and more enjoyable. The location was great--we did take a cab to get to the Independence Hall area (under $10) but everything else we did we were able to walk or use the Subway.”

Apr 20, 2008 by Ana from Denver, CO
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Bed and pillows were very comfortable.
• The room did not feel like it was cleaned thoroughly or consistently.

“Location was convenient for Center City and Art Museum area of Philadelphia. The hotel entrance seemed awkward and not walker friendly so I kept using the side door. The staff was very friendly, however the maid service was inconsistent day to day. I expected more from Sheraton.”

Apr 16, 2008 by Tee from Hilliard, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• Easy access to downtown, clean.
• No clock in pool area, limited TV channels, not flat screen TV.

“Definitely expensive to charge me extra $25 for parking. Would suggest travelers to check around near by parking facilities in town.”

Apr 16, 2008 by Leslie from Syracuse, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Beautiful, spacious room, very clean.
• The air conditioner. Fan blows directly on the bed and doors closing in the hall make a very loud noise that kept me up all night.

“Nice hotel with very comfortable bed, spacious room, good location if you're going to the convention center or the art museum. Busy, with lots of convention groups. Fitness center was pretty nice, pool very warm.”

Apr 9, 2008 by Melvina from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• A very good quality for a three star hotel.
• Nothing.

“It is a very good quality hotel for a three star hotel. The bedroom is clean and the bed quality is fabulous! Soft and comfortable. They have the basic necessity available, like a hair dryer, etc. There's quite a good view from the window. The staff is very helpful and friendly. Plus there is a free wireless internet access in the lobby!”

Apr 9, 2008 by Tom from Richboro, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to everything within Center City.
• No Valet Parking.

“Excellent hotel. I ordered room service, which was a little sub par, but overall for a night out or for business, I highly recommend.”

Apr 4, 2008 by Korinna from Philadelphia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The decor of the room. Dark pin stripes. Very masculine and neat.
• The shower was bizarre / no bathtub.

“Though the room was small and the bed only a queen the appointment of the room and comfortable bed more than made up the difference. I would stay there again without hesitation. The shower (no tub) was wheelchair accessible which those who require such probably appreciate, I wished there was a bath.”

Mar 30, 2008 by Christine from Durham, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful lobby, excellent location.
• Exorbitantly expensive parking at $30 per day.

“Excellent access to I-95 and 676. Some views up the Ben Franklin Parkway. Great center city location. Beautiful lobby/public spaces. Very inviting room. Convenient but very expensive parking ($30 per day).”

Mar 24, 2008 by Christine from Allentown, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Close to lots of things to do museums, restaurants, bars, and shopping.
• I was only there for one night. But didn't notice anything wrong.

“Very nice clean place to stay. Our room was very clean, nice comforter and plenty of space. Very close to everything.”

Mar 21, 2008 by Brenda from Bloomington, IN
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Location.
• Food, sheets.

“Perfectly fine for the price I paid and for the fact that I was traveling on business, but I would have been disappointed were it a leisure trip.”

Mar 17, 2008 by Bert from Ridgefield, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• 24 hour fitness room.
• Could not find all lamp switches in the room easily.

“It is a Sheraton, it was exactly what I expected.”

Mar 14, 2008 by Yvette from Wilmington, DE
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Loved the layout. Great seafood restaurant in the hotel. And loved the color layout on my floor.
• The front desk staff could have been a little friendlier.

“I loved it. Although the parking fee was a little high the garage was efficient and easy to access. I hardly have anything bad to say about my stay.”

Mar 12, 2008 by Vicky from Brewtser, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• Good location to the Philly art museum.
• The lobby needs to be spruced up, very boring, no flowers, kind of blah.

“Goo location, nice staff & room was clean & attractive. The lobby needs to be decorated as it was so blah, all beige & no flowers! Could be a much better hotel if the initial entrance was redesigned.”

Mar 12, 2008 by Val from Woodbridge, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was very comfortable. Loved the décor.
• Nothing.

“My husband and I had a great night in our hotel room. It was cozy and comfortable. I have pay much more for a hotel that was not as nice, but this was a great selection.”

Mar 11, 2008 by Karen from Midlothian, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The hotel was inviting from the front door to the rooms.
• We had to wait and/or find someone from valet parking when we were ready for our car.

“My overall experience was very good at this hotel. The rooms were clean, inviting, and comfortable. The staff was very accommodating. Everything exceeded our expectations. The pretzels offered were a nice touch.”

Mar 11, 2008 by Ed from Winter Springs, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was near the center of town, very nice linens, clean, nice rooms, quality and semi-upscale.
• Had to take a taxi to the historic sites and center of town.

“I enjoyed my stay at this hotel. Had to take taxis to the historic places which cost $7 each way. Parking was $30 expected in a city, movie rentals high at $12.99 in room. Room was very nice, quality linens, nice towels, clean nice bathroom, had a high room with a very nice view of the city. I would stay in this hotel again. Staff friendly and answered any questions, room service fast.”

Mar 11, 2008 by Denise from Wilmington, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was so courteous and housekeeping was there when we needed.
• There was nothing.

“This hotel is great for adults and children of all ages. The atmosphere was so ambient. I will definitely come again.”

Feb 20, 2008 by Julie from Howard City, MI
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[9]

• The staff was very helpful and courteous.
• Duvet cover was dirty, no creamer for in room coffee.

“The Sheraton is conveniently located near landmarks and attractions. The staff was helpful, restaurants and bar were pricey.”

Feb 20, 2008 by Rusty from Westminster, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great view of the city from the top floor!

“The hotel was very clean and the bed was very comfy! I was only a couple blocks from the metro, which made traveling to the Wachovia Center very easy. The staff was extremely helpful in assisting a country boy around Philly!”

Feb 1, 2008 by Soon H. from Durham, NC
Overall Rating: 4
Cleanliness:[3] • Staff:[2] • Location:[8]

• Location.
• Staffs need more education.

“Hotel staffs: not friendly, even offensive against travelers.”

Jan 31, 2008 by Giovanna from Tunkhannock, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was clean, classy, and the staff was very friendly.
• Elevators took a long time, and pool floor could have been cleaner.

“My husband and I were very impressed. The lobby, the room, the service all top notch.”

Jan 1, 2008 by Tod from Westfield, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean, good location, efficient and good parking facilities.
• Relatively cold in appearance and a businessman's hotel.

“Hotel was fine. Room was pleasant, good location in Downtown Philly with good access to the highway - 76. Didn't eat at the hotel and for an evening stay while visiting colleges, it was fine.”

Dec 5, 2007 by Michael from West Chester, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bed was mighty comfortable.
• The room was right next to the elevator.

“The hotel was awesome and I would recommend it to friends, however, I was disappointed that the room offered was right next to the elevators. My sleep suffered because of the noisy elevators going up and down all night long.”

Dec 4, 2007 by Mary from Dingmans Ferry, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[5]

• Stylish.
• Had to pay to park; no electricity on one side of room.

“Not impressed. Clean. Very low ceiling in bathroom and can tell was older. No electricity on one side of room and was too late to let the staff know. Coverlet was stained.”

Nov 24, 2007 by Alexandria from Woodbridge, NJ
Overall Rating: 8
Cleanliness:[5] • Staff:[7] • Location:[8]

• Big, beautiful lobby. We made great use of the concierge. Rooms super clean and furnished nicely.
• Hallway corridors looked like they hadn't been vacuumed in a few days. Wrappers/small trash/sugar packets scattered all over hallway.

“This definitely exceeded our expectations! Just a gorgeous hotel, great location (near many museums), wonderful staff. Only downside was our floor's hallway was not clean, which means only one person wasn't doing their job. Also, you must pay $25 just to park your car there. But the room itself was spotless and beautifully furnished. We made constant use of the hotel concierge, who gave us great recommendations for meals and night spots. I would definitely visit again.”

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