User Reviews for Doubletree Hotel New Orleans

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Apr 15, 2008 by Michelle from Rockville, IN
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[8]

• The location was great.
• Room was dirty, sink was cracked, and air conditioning was not very good.

“This was very disappointing. Room was dirty, very noisy, sink was cracked, and towels were used. Not very satisfied. After complaining situation was somewhat remedied and we received complimentary dinner. We wasted a lot of time waiting for things to be remedied.”

Apr 14, 2008 by Tracy from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• The room and the free cookies.
• Valet personnel were very rude.

“The room exceeded my expectations. It is conveniently located near the French Quarters and the other tourists attractions. I would definitely stay here again.”

Apr 14, 2008 by Dorea from Toronto, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location.
• No food options for vegetarians.

“A nice place in a superb location.”

Apr 13, 2008 by Tulika from Urbana, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location.
• Room was too small and crammed.

“Great place for business travelers, family friendly.”

Apr 13, 2008 by Robin from San Jose, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[10]

• The location of this hotel is great.
• The hotel has obviously been renovated since Katrina, however it still smells musty in the rooms and there are signs of some mold.

“Great location, but still a little funky even with the renovations.”

Apr 6, 2008 by Danelle from New Iberia, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Convenience.
• Hotel room shower did not work, just able to take a bath.

“Okay.”

Mar 31, 2008 by Andy from Denver, CO
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[10]

• Great location.
• Did not like being in a room with 2 double beds.

“Overall, the hotel experience was good. The front desk staff was friendly and efficient but not very accommodating. I called the hotel to request a room with a king bed which I was told would be available; when I checked in no rooms with king beds were available.”

Mar 21, 2008 by Kevin from Houston, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• Staff was friendly.
• Was not very happy with rooms and the walls are thin.

“I guess for the price I paid it was sufficient for the needs. But with it be the Doubletree, my expectations were a little higher than what was received. The staff was definitely friendly. I had (2) non-smoking rooms booked. I was given smoking rooms. They seemed nice. Beds were comfortable. But I ended up switching room due to the noise and smoke smell. The walls are thin! I could hear every word from the occupants next door. They moved me to other room. It seemed like an old storage closet. The room had "Murphy beds" in it with track lighting, the AC didnt really work, the bathroom counter top seemed unfinished. The room looked like it belonged to a La Quinta from 1980. I was too tired to move again.”

Mar 20, 2008 by Barbara from Laredo, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[9]

• Location is great.
• Charge for internet in room; password required for free access first floor; inadequate space to use internet.

“I require Internet connection for my job. Charge in room was $11.95 per day; free on first floor, but daily password required - very inconvenient - and inadequate space for use of laptop (light, table surface). Room cleaning sketchy, especially in regard to towels and glasses. Reception desk understaffed. Restaurant and bar very much over priced ($2.50 for 8 oz. of club soda). Bar closes early. Hotel just not conducive to comfortable socializing or today's business.”

Mar 19, 2008 by Allyson from Houston, TX
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[10]

• Location.
• Customer service.

“I was appalled at lack of customer service and lack of concern for my issues. The management had a very dismissive attitude toward me and my concerns.”

Mar 19, 2008 by Laurie from Tillatoba, MS
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Beds are very comfortable, staff very helpful.
• No shuttle service. No hot tub.

“Hotel was very convenient for New Orleans French Quarter, Aquarium, Zoo, and some shopping. The staff was very friendly and helpful. The lobby was ok but was in process of remodeling. Would stay here again. Cookies were great!”

Mar 14, 2008 by Gale from Erie, CO
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[8]

• Front desk staff.
• Bathroom counters, housekeeping staff.

“OK hotel in good location. Bathrooms are very small and the counters are amazingly low as are the shower heads. There also seemed to be very little hot water for the showers. We had trouble with housekeeping every day -- not leaving clean towels and glasses, not cleaning room. When we opened our drapes there was a lid from a to-go coffee cup behind them on the floor so they obviously don't vacuum thoroughly. The front desk staff was exceptional. Not sure why other service was inconsistent.”

Mar 13, 2008 by Eric from Rio Rancho, NM
Overall Rating: 6
Cleanliness:[10] • Staff:[1] • Location:[5]

• Mostly, I enjoyed the bed. I liked the cleanliness and views, perfect morning sunlight.
• Valet had no organization. Front desk daytime staff was always too busy to help yet still had time to chat w/each other. Bathroom door broken.

“This is a great place to stay if you dont have service needs. Its New Orleans just party Bourbon St wasnt far yet far enough away to not hear the noise. Internet was 12 bucks for the connection (Ethernet). Parking was $32.50/per day and they aren't liable with your car, items etc.”

Mar 12, 2008 by Shelley from Atlanta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff and great cookies.
• NA.

“This is a great hotel for business travelers and/ or persons who do not mind an older hotel and are on a tight budget. The rooms are more than adequate and clean, the staff is excellent and the location is terrific. Close to the French quarter, arts district, convention center and next door to Harrah's. I have stayed there before and hope to stay there again.”

Feb 27, 2008 by Dana from Lake Charles, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• I like the location and the cleanliness. The Hotel has been well kept.
• I didn't care for the staff. They were not very helpful with the room reservation.

“I called to confirm my reservation the morning I was to arrive. I was told that I had a 2 Q non-smoking room. When I arrived at the Hotel, she claimed that I had a smoking room. She said that they were booked and that I had no choice. I spooked to the manager and she agreed that they had no more rooms. When I told them that my husband had asthma, they suddenly found a non-smoking room.”

Feb 27, 2008 by Tamala from Houston, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• I loved the location of the hotel in relation to my trip needs.
• I did not like the size of the hotel rooms which was surprisingly smaller than expected.

“Overall, I enjoyed the hotel due to its centralized location. I expected more amenities to be offered such as a complimentary meal besides a warm cookie upon check in. The rooms were smaller than expected and the heating/cooling units seemed antiquated in that our room was too cool for comfort and the engineer explained the output of the heating system was limited in offering heating that was satisfactory to my needs.”

Jan 24, 2008 by Venkatachalam from Brossard, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was friendly, courteous and helpful. It was a very comfortable stay.
• None.

“A very comfortable place to stay. An excellent location, proximity to all the attractions. Employees were courteous. I would like to visit the hotel again and I will recommend it to my relatives and friends.”

Jan 17, 2008 by Benjamin from Philadelphia, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Cookies.
• Toilet sounds like airplane takeoff.

“Solid in all ways.”

Jan 11, 2008 by Kimberly from La Marque, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Comfortable bed.
• Small room, smaller bathroom.

“Comfortable and clean rooms, small lobby, ran out of valet parking and had no other options, restaurant under construction (closed).”

Jan 10, 2008 by Kathy from Franklin Park, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was friendly helpful and efficient.
• I would have liked a mini fridge in the room.

“The hotel was in a great location for us. The hotel was completely full and the staff remained friendly and helpful in spite of the chaos. the room was comfortable.”

Dec 26, 2007 by Kevin from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms, nice beds, friendly staff.
• It was good.

“Good place to stay. I was very impressed.”

Nov 23, 2007 by Shawn from Grand Prairie, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, Riverwalk, French Quarter, casino, in walking distance.
• No parking had to valet for 32 bucks.

“They let us check in early and let us check out late. The location was great we walked everywhere. Staff was very friendly. Room was very clean and very comfortable.”

Nov 1, 2007 by Manda from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Friendly staff, comfy beds and great location.
• Leaky ceiling, long wait for room service.

“All in all, it was very nice. The staff was very friendly and helpful. Beds were so comfy and location was excellent.”

Nov 1, 2007 by Susie from Monroe, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Perfect location very clean and quiet.
• Valet parking was too expensive felt like a rip off.

“Everything was great. The location, the cleanliness, and the hotel staff all exceeded my expectations. The beds were very comfortable and the shower was nice. The only downfall was the price to valet park. It was a little outrageous. Overall a wonderful experience. I would stay there again and recommend it to everyone who asked. See you at Mardi Gras!”

Nov 1, 2007 by Matthew from Irving, TX
Overall Rating: 4
Cleanliness:[10] • Staff:[5] • Location:[10]

• The location was great! Right on canal street, short walk to everything in the French quarter and right next door to the casino and the river.
• The hotel is under renovations. Loud hammering woke us up every morning while trying to sleep in.

“This is a great budget hotel with a great location. Rooms are nice with great views of the city and French quarter. But the hotel is under renovations. They did have signs posted about the renovations, but I did not expect to be awakening by loud hammering every morning we were there. For business and family users this would be fine, but for people like us that came to new Orleans for Halloween weekend for late night fun, it was not fun being awaken by loud hammering early in the morning while we were trying to sleep in. The hammering was on the floors above us, when we asked the hotel if we could get another room, they said they were booked. Great hotel, great location, but we did not get much sleep from 7am to noon due to the constant hammering.”

Oct 31, 2007 by Tyler from Cedar Creek, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location.
• Parking is horrible. No parking on site.

“Great place right by all the action. Only thing I didn't like was no parking.”

Oct 29, 2007 by Shuki from Sunny Isles, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Best location.
• Construction in the hotel.

“Very good clean good location.”

Oct 22, 2007 by Fran from Zachary, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, great view in room 829.
• Not wireless in rooms/toilet leaked/soft drink machine empty.

“I had a great view, clean room, and friendly staff.”

Oct 21, 2007 by Nikki from Leesville, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• Beds were awesome.
• Remodeling sounds on Sunday?

“Great location but the remodel made a humming sound like a hairdryer the entire night very bad for sleeping.”

Oct 19, 2007 by Steven from Houston, TX
Overall Rating: 6
Cleanliness:[10] • Staff:[3] • Location:[7]

• Close to the casino.
• Service was lacking, polished employees, valet and concierge were not good.

“Hotel is ideal if you know you want to spend some time gambling at nearby casino. If you want to be in the French quarter, there are better options. The hotel was ok and I felt like I was staying in a holiday inn. Nothing was wrong with it, just nothing nice about it either.”

Oct 18, 2007 by Kimberly from Abingdon, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• The warm cookies, large fluffy towels, comfortable bed.
• No easy parking, expensive valet parking, reconstruction noise in hotel, charged for internet that was hardwired.

“The staff was on top of everything and willing to help at the slightest request. The room was nice, basic, low ceilings and a strange layout as there were two sets of connecting suite doors. It was wonderful to have crisp linens, fluffy towels, and extra pillows. I dislike the lack of secure parking, and the high price for the valet parking. Also the fee to connect to the internet was around $10, and that was with hardwiring, as only the first and second floor had wireless.”

Sep 29, 2007 by Laura from Long Beach, LA
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[6]

• Down comforters and pillows and cookies.
• Small rooms, construction noise occurring early in the morning making it hard to sleep whilst on vacation.

“I thought the hotel was average. Hospitality was fair, the rooms were small. They overcharge for parking $28.00 daily. I was very annoyed that construction was taking place while I was trying to sleep in. I was looking forward to resting and could not. Drilling and banging going from 9am to 6pm. Monday to Saturday. It killed my vacation. I would appreciate being told this was going to be happening prior as I would have made a different choice for my vacation stay.”

Aug 17, 2007 by Pius from Jackson, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Strategically located to interesting historical sites
• Difficult/expensive parking space

“Overall very strategically located to many areas of interest: boating on the Natchez, the aquarium; river walking; on canal street, etc”

Aug 15, 2007 by Mike from Amarillo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean and nice rooms.
• Loud college students in hallways attending convention.

“Excellent value.”

Aug 14, 2007 by Edward from Vancouver, WA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• The cookies and the bed.
• The bathrooms were small they were dirty also.

“I would say they need some work on customer service, there service was lacking.”

Jul 5, 2007 by Becky from Saint Amant, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean, and they were very friendly!
• There isn't anything I could really complain about, it was very enjoyable!

“This hotel is in a very convenient part of town. You have access to a variety of different attractions! It was very clean and quiet! They also have great hospitality! I would definitely recommend it to anyone!”

Jun 30, 2007 by Gtc from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Attractive.
• Hidden expenses, i.e. valet-only parking cost almost as much as the room and the charge for internet access.

“Great tourist and business location for visitors to downtown New Orleans. The hidden (unadvertised/unexpected) expenses could be discouraging or even prohibitive for the unsuspecting traveler.”

May 31, 2007 by Kellye from Boerne, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location, appearance, cookies.
• Nothing.

“Wonderful facility and very comfortable bed.”

May 26, 2007 by Tracey from Little Rock, AR
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[8]

• Beautiful room and comfortable bed.
• Night front desk clerk.

“Accommodations were good. I requested towels 10 minutes after entering the room and never received them during my stay. ”

May 23, 2007 by Dolly from Shreveport, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location.
• Parking fee.

“Good location easy to walk around French quarter and comfortable.”

May 9, 2007 by Saurabh. from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location and restaurant in house.
• Parking fees, $32 a night is astonishing.

“Great location, nice clean queen bedroom, clean bathroom, does not reflect Katrina problem that I read in some reviews online. Staff nature was mixed, mostly helpful. Need to upgrade their restaurant; the breakfast buffet was not worth the 14.95 price tag. They charge for their location which is excellent; being next to Harrah, French quarter and the river walk. ”

Apr 19, 2007 by Glenda from New Iberia, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very good value excellent location.
• Room service was slow.

“Great location, very comfortable beds.”

Apr 11, 2007 by Robert from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Downtown location.
• Only offered valet parking - $32 per night - too expensive.

“Bathroom in the double was very small. I think too small.”

Dec 12, 2006 by Eric from Antioch, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• On the main street (canal St.) Right in the heart of down town and directly across the street from the big casino. Also, gave hot cookies at check-in.
• Need more front desk for check- in.

“Was excited with this hotel and its location. ”

2 of 2 people found this review helpful.

Sep 8, 2006 by Andrea from Tyler, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff were extremely friendly and helpful.
• Parking in or around the hotel.

“It was average. There were no special features. Locale was great but parking was horrible.”

1 of 1 people found this review helpful.

Jun 21, 2006 by Larry from Houston, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[10]

• It was cheap, near the French Quarter and across the street from Tarrah's
• No support staff. Parking was difficult and there was no maid service.

“You get what you pay for. It is cheaper than any other hotel in the area by quite a bit. You can park for free about 5-6 minutes away if you gamble at Tarrah's But, all you will get is a bed. Don't expect room service or even maid service. So, if you just need a bed near the Quarter and Tarrah's, then you can't beat this value.”

1 of 2 people found this review helpful.

Jun 14, 2006 by Lawrence from Sulphur, LA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[5]

• Desk staff friendly helpful.. There is a lot within walking distance.
• Breakfast buffet way overpriced... Charged twice 3.50 each for 1 cup of coffee.

“Hotel restaurant staff very slow.”

Jun 2, 2006 by Ralph from Houston, TX
Overall Rating: 1
Cleanliness:[3] • Staff:[5] • Location:[3]

• The cookies.
• Unable to cash check even with AmX guarantee.

“Still need s a lot of help recovering from Katrina - only two elevator (out of 6) work - sort of. Room OK No AC in hall-ways.”

May 16, 2006 by Steven from Flora, MS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was close to the river walk.
• No trash cans in room; room was a bit run-down.

“My stay in the Double-Tree was alright. I would not say that it was great because the bath room was too small, and the room did not have a trash can. Also, the window seal was broken and falling away.”

1 of 1 people found this review helpful.

Aug 27, 2005 by Marion from Killeen, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• The hotel was in a great area. It's the hotel I perfer when in N.O.

“Like I said earlier, I really like the DoubleTree Hotel. ”