User Reviews for Hyatt Regency New Orleans

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Jun 8, 2005 by Blair from Baton Rouge, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• beautiful, clean hotel

“The Hyatt is a great and beautiful hotel located in the heart of New Orleans. It was very convenient to the city's many attractions.”

Jun 3, 2005 by Chris from Lafayette, LA
Overall Rating: 8
Cleanliness:[4] • Staff:[5] • Location:[7]

• location next to dome but far from other locations
• not very clean rooms

“A decent hotel but could be cleaner the rooms seemed old and air conditioners did not work well”

Jun 2, 2005 by Gay from Hattiesburg, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The view of the city
• Parking was $33.60 per day per car...RIDICULOUS!!!

“The hotel is really nice but the parking situation is unreal. You don't have very many options for parking in a city with as high a crime rate as New Orleans so it doesn't give you any choice but to pay the $33.60 per day per car. ”

1 of 1 people found this review helpful.

Jun 2, 2005 by Mindy from Texarkana, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Good location
• valet parking too expensive; continental breakfast was $14.00!!!

“The hotel was very nice. The kids really enjoyed the pool and hot tub. Good location. Concierge was not much help and too expensive hotel parking but we parked right next door at Macy's for a lot less.”

Jun 2, 2005 by D from Cypress, TX
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[7]

• Close to the Quarter
• The staff was very unfriendly

“We checked into the hotel in the afternoon, but since we were planning on driving to visit some friends, we didn't have our car valeted yet. We did speak to the valet attendant before we left to find out rates, etc. ”

Jun 2, 2005 by Sharon from Katy, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

“The hotel is in an excellent location downtown and provides free shuttle access to nearby attractions. The price was great and the accomodations were more than adequate. I would definitely stay here again.”

Jun 1, 2005 by Heath from Cleveland, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• LOVED the staff...LOVED the pool and workout room...
• The parking was a little absurd at $33.60/day

“The staff at this hotel was about as friendly and helpful as I've ever seen. We walked to the French Quarter, but a cab ride is only $6. The pool and the gym was a most excellent treat, and the HighTops Bar is located on the third floor...oh, and the elevators are FAST...I stayed on the 17th floor and it didn't take a couple of seconds to get there. Great experience.”

Jun 1, 2005 by Adam from Tomball, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Proximity to French Quarter
• The beds were not that comfortable

“Overall the hotel was great but I felt a few small things were missing such as a comfortable queen beds (just double), large bathroom, responsive staff. The experience as a whole was positive, though.”

May 27, 2005 by Nanette from Huntsville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff knowledgable and very helpful. Clean rooms.
• Bed is very uncomfortable! Shuttle is behind on scheduled pickups.

“The hotel is a little further from the quarter than we wanted but it was quiet. The hotel was a bit hard to find due to the underground entrance. The bed is VERY HARD and sleeping on the floor would have been the same. Overall a pleasant stay.”

May 27, 2005 by Donna from Jacksonville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean, efficiently run hotel.
• Hotel parking was a little expensive at $30/night

“Hotel staff was very accomodating, and the hotel was clean. It was a good location for attending graduation functions at Tulane”

May 24, 2005 by Shanna from Brandon, MS
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• the mall connected to the hotel
• parking confusing

“very good. no complimentary breakfast. charged $1 per outgoing local call. clean.”

May 23, 2005 by Meg from Chicago, IL
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[8]

• Was just what I expected.

“The Hyatt New Orleans met my expectations. It was clean with a nice relaxing pool and sun deck. Was within a nice walking distance to the quarter and trolley stops. Might need to cab it home after a long night out. But overall liked the location because it was away from the noise and dirtiness inside the quarter.”

May 21, 2005 by David from Cincinnati, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• They gave me a room next to the freight elevator for the room service staff.

“PROS:* I requested a room for a view of the Superdome, and as high up as possible, they delivered on this. The view was fantastic!* The room service staff was very prompt and professional. The food was very good.* For such a large hotel the elevators worked very quickly. I hardly had to wait for one ever. CONS:* They gave me a room next to the freight elevator for the room service staff. It was VERY noisy when the doors closed!* Housekeeping on one day forgot to clean my room.* The room was a little small I thought.* The room service expense of the service charge and the delivery charge was outrageous. These two charges were 40% of the total bill.”

May 20, 2005 by Kathleen from Astoria, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Great views from glass elevators
• Skimpy amenities; no lotions, shower cap or q-tips

“I expected a little better from a 3-star hotel. I've gotten better amenities and perks at budget places.”

May 19, 2005 by Martin from Collins, MS
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• very efficient check-in
• Rooms somewhat dated; parking fee atrocious ($30/night).

“Hotel is clean and efficient, but walk to CBD and French Quarter somewhat long. Rooms clean, but in need of updating. Parking costs atrocious ($30/night), even by New Orleans standards. ”

May 19, 2005 by Jan from Seminole, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[3]

• A small mall was attached to the hotel.
• The rooms were very plain - not the star level I expected.

“The hotel cafe was very expensive, but not good at all. The hotel did offer bus service to the French Quarter every 30 minutes but that was still inconvenient. It would be a great place to stay if all you were doing was going to the sporting events.”

May 16, 2005 by Liz from Bartlett, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Mall on site. Friendly staff. Taxi service readily avail.
• Parking fee of 30.00 a night a little pricey.

“Nice location. Close to superdome. A little far from french quarter, but taxi only about 12.00 round trip. Shuttle servie available during the day until about 10 at night. Very clean. Decor a little dated. Very friendly, helpful staff. Would highly recommend.”

May 15, 2005 by Eric from Pompano Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• quality and very helpful staff from doormen to concierge
• a bit far from the action but not bad

“all in all a very good experience and I would stay there again”

May 14, 2005 by Dwayne from Brownsville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was great
• It needed some snack machines

“It was nice great rooms great service nice staff excellent place to stay enjoyed it very much hope to stay there again someday.”

May 13, 2005 by Mike from Waltham, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, comfort, price
• The toilet was not clean and housecleaning didn't clean it.

“It has most of the sevices you would expect from a 3 star hotel.”

May 13, 2005 by Darrell from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• it was a very lovely hotel and enjoyed every minute of the service

“I have never been to a Hotel where I did not see a flaw in any of the service....everyone was just about perfect.”

May 12, 2005 by Derek from Ojai, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was extremely friendly and accomodating (Valet, front desk, cafe.)
• The $35/night PARKING FEE increased the cost of my hotel room by 50% !!! This was never disclosed until my arrival at the hotel.

“Aside from the unexpected PARKING FEE that increased the cost of my stay by 50%, the hotel met my expectations for location, cleanliness, amenities, and staff knowledge and courtesy.”

May 11, 2005 by Dollie from Prattsburgh, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel itself was beautiful. The indoor balconies & view were great.
• Lack of restaurants in close proximity.

“I would recommend this hotel to anyone. The service & staff were great. The hotel was beautiful. You were within walking distance of French Quarter, Warehouse District, casino etc. any of the many attractions for which New Orleans is known.”

May 11, 2005 by Terry from Jackson, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel far exceeded what we needed for our weekend at the price that we did need
• The hotel and staff were perfect.

“The Hyatt Regency New Orleans and staff were perfect. It really couldn't be any better, if I had anything negative to say, I would help you out, but a perfect stay is all I can say. Sorry.”

May 11, 2005 by Susan from Jackson, MS
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[4]

• The staff was so nice and accommodating....
• I wish we had been closer to the Quarter...but this would be great for a ballgame or show

“Very accommodating staff. The facilities, though a little dated, were nice. Loved the pool area. Bell and valet staff were particularly nice”

May 11, 2005 by Jill from Hamburg, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• free shuttle service to French quarter
• hot tub water level was low

“We were very pleased with our stay at the Hyatt. Friendly informative staff, free shuttle to and from the French quarter. Felt very secure. A+++”

May 10, 2005 by Darren from Gulf Shores, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I travel to New Orleans quite often and actually prefer this hotel. Location, personnel, cleanliness.

“I have stayed at this hotel before, and I prefer to stay there.”

May 8, 2005 by Jeff from Levittown, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everything
• No indoor pool

“The Hyatt is a beautiful, we'll kept hotel. The staff was very helpful. I will definitely stay there again. Although its a few minutes from the French quarter and other regions they provide a free shuttle or assistance in getting to different places.”

May 8, 2005 by Mitzi from De Ridder, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• great hotel! wonderful staff! will definitely be staying here again!
• just a little far from where we really wanted to be (the French quarter)

“The staff was very polite and very helpful. Although we were a little far away from the French quarter, the free shuttle from the hotel, made it very convenient to get back and forth! The hotel itself was beautiful.”

May 8, 2005 by Deborah from Niles, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They spoiled me!! GREAT, friendly staff!!
• EVERYTHING WAS EXCEPTIONAL.

“I would hope that the next time I visit New Orleans, I get this hotel. They have a GREAT pool, Massage therapist, and again, the friendliest hotel staff I have ever encountered in a long, long, time.”

May 8, 2005 by Mark from Chicago, IL
Overall Rating: 4
Cleanliness:[2] • Staff:[4] • Location:[5]

• Very poor cleaning of rooms! I booked two rooms (one for my parents) and both were poorly cleaned during the time we stayed there.

“Hotel is located at the edge of downtown. The hotel connects to a run-down shopping mall. Easy transportation to French quarter and other parts of city. Staff were helpful, but room cleanliness was among the worst I have ever seen with dust, finger marks, etc being visible throughout out stay.”

May 6, 2005 by Mike from Jackson, WY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Comfortable beds, DARK room when drapes were pulled.
• Mold growth around shower area and water pressure in shower...

“Not much charisma, mostly this is a businessman's and convention hotel, but for 60 bucks a night we felt like we came up with a true bargain! The extra money was spent on some fabulous New Orleans food!”

May 6, 2005 by George from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• location, responsiveness of manager
• concierge closes at 8pm; no refrigerator in room

“a big hotel that didn't seem like a factory. employees were very nice. room was fine.”

May 6, 2005 by Christine from Montclair, NJ
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[9]

• The hotel has a separate "atrium" for smoking rooms.
• At check-in, the staff was unaware of the availability of the tickets for the Jazz Fest Express Bus, sold at the concierge desk.

“Good: separate wing for smokers (with outdoor balconies), connection to mall, free shuttle downtown, sports bar with HUGE TV, and a Jazz Fest Express pickup/drop-off point, indoor & outdoor pools, whirlpool.

Bad: Dirty underwear & towel left in room from previous guest, cockroach in ice bin (with no response from desk manager, other than the offer of a new bin), check-in staff did not know about availability of tickets for Jazz Fest Express, no free parking.

Overall -- Yes, I would stay there again, but I would hesitate to recommend it to someone I love.”

May 6, 2005 by Brian from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• The service was OUTSTANDING
• .The TV channels were lacking

“GREAT HOTEL. We flat out loved it. We have stayed here numerous times.”

May 5, 2005 by Seth from Santa Cruz, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Nice hotel, worthy of it's rating. A few extra amenities would get it 4 stars

“2nd year staying here. Outstanding value, great hotel, with very friendly staff. As Arnold says, "I'll be back".”

May 5, 2005 by Marty from Pittsford, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[5] • Location:[7]

• Very friendly staff. Great facilities. Beautiful.
• No towels, housekeeping said they would send up, one hour later no towels, no answer in Housekeeping!!!!

“The facilities are great. Our room appeared to need some updating, but it was clean and very quiet. The staff overall was extremely friendly and professional, we had a glitch with getting towels the last evening which really put us in a bind time-wise. I was very surprised and disappointed when it became a 2 1/2 hour ordeal, when the woman cleaning our room said she would take care of it before we even came back that afternoon. ”

May 5, 2005 by Jana from Palo Alto, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• amazing price
• Shuttle service was unreliable; hotel food was poor

“Can't beat the price! Good quality and solid performance - but don't eat there.”

May 5, 2005 by Bryan from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Interactive tv never worked, coffee maker supplies intermittent

“A great deal for price, would have been good for twice that. It Rocks....”

May 5, 2005 by Harold from Winter Park, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• terrific staff - very friendly, helpful and professional
• Location good for a business trip, but not so great for a New Orleans tourist

“Overall the hotel experience was excellent; great staff, beautiful lobby/facilities and very nice spacious rooms. As mentioned above, its a perfect place for a business traveller, but the location is not as good if you're a tourist -- you've got to walk several blocks (in an area that appears that it might be somewhat unsafe, particularly at night) or catch a cab in order to get to the French Quarter, streetcar line, restaurants, etc. ”

May 4, 2005 by Scarlett from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location, price, staff, and accommodations
• nothing

“We love to stay at this hotel and are very excited when our offer through puts us here.”

Apr 28, 2005 by Wendy from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and helpful, the room was georgeous
• Parking was outrageously priced, but there was a cheaper lot at Macy's

“We were thrilled with the exciting modern design of the hotel. It was fun riding the glass elevators. Our room was large and well appointed. Very quiet in the rooms. Easy taxi ride to anywhere we wanted to go.”

Apr 28, 2005 by Judy from Anacoco, LA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• shuttle convenience
• Bed not very comfortable

“Breakfast menu very over priced, rooms dated bellman service very efficient hotel in general clean and well maintained.”

Apr 28, 2005 by Jimmy from Montgomery, AL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Room was clean and had full amenties
• Parking charge was $30 plus tax per day; wireless internet connection was $10 plus tax per day.

“Very good accomodations. Be certain to factor in extra costs when bidding. Expect likely additional charges of fifty dollars plus per day of your stay.”

Apr 28, 2005 by Christine from Southgate, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Free shuttle to french quarter
• Rooms could stand some remodeling

“Very satisfied for price I got. Would not have been if I paid full price.”

Apr 27, 2005 by Jill from Glendale, AZ
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[7]

• staff friendliness, free shuttle to French quarters, cleanliness
• very very very uncomfortable bed

“for a place not in the French quarters, location is very practical, staff was great but really....the bed was just to firm....if they change the bed --will definitely go back. plus good value”

Apr 27, 2005 by Paris from Pace, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• the shuttle to and from the French quarter
• too far to walk to the French quarter safely at night

“couldn't ask for better quality or service, just needed to be a little closer to the main tourist attractions”

Apr 27, 2005 by Marianne from Toledo, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• staff very friendly and helpful . Nearby shopping and transportation.
• Lobby needed updating and needed greater variety of seating options.

“Overall, I was very pleased with the hotel. they made me feel like a welcome member of the family!”

Apr 27, 2005 by Karen from Tempe, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Good location, clean rooms, friendly staff.
• $30 a day parking fee that was not disclosed prior to check-in.

“My only complaint about this hotel was the $30 a day parking fee, which hotel guests had no choice but to accept.”

Apr 27, 2005 by Beattie from Vicksburg, MS
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• convenient, very nice, safe
• ran out of coffee, maid service not up to par - didn't finish replacing items in rooms

“This is the 4th year I have stayed here for Jazz Fest. The location is convenient, a Jazz Fest shuttle picks up and drops off at the Hyatt. The Hyatt shuttle is convenient transportation to the Quarter. Valet parking in New Orleans is VERY expensive - $30/night. I will stay there again next year.”