User Reviews for The Westin Riverwalk

Research User Reviews for The Westin Riverwalk (21-40 of 351)

• Add Your Own Review »

Nov 27, 2007 by David from Taylor, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• I liked the hotel's location being on the Riverwalk.
• The hotel was at the end of the Riverwalk farther away from main attractions.

“Hotel was inviting and the staff was very attentive and friendly.”

Nov 24, 2007 by Rhonda from Fredericksburg, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Hotel staff, cleanliness of rooms, comfy bed.
• Room service was terrible.

“It would have been a perfect stay other than had to cancel room service after a 2 hour wait. Other than that it was a beautiful hotel with nice people working there.”

Nov 9, 2007 by Michael from Kerens, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[5]

• Fitness center.
• The parking attendants were very rude.

“The parking manager was rude to my wife and me. The hotel employees seemed to think they were better than the guests. The management is definitely not in charge at this hotel and I do not intend, nor will I recommend staying here ever again.”

Nov 7, 2007 by Cindy from Sugar Land, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Relaxing and convenient.
• No complaints.

“The hotel was on the nice quiet end of the river walk but still close enough to plenty of attractions. The bed was absolutely incredible. The hotel staff friendly and helpful however, when explaining our parking options. We were told we could valet park for $25 per day or we could park across the street in the garage for $15 a day but would be expected to pay $15 every time we left. Because my husband hates to wait for the valet to pull our car around, we opted to park across the street in the garage (barely a hop, skip and a jump.) However we then learned that it was $15 per day (all day) or broken down by the hour if you decided to leave and come back. We both felt misled. The garage option was definitely a more convenient option for our family. The hotel was very nice overall.”

3 of 3 people found this review helpful.

Nov 6, 2007 by Jon from Dripping Springs, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gracious and warm staff that helped us tremendously.
• Very pricey, but well worth every dollar spent.

“I would recommend this hotel for anyone going to the river walk for a romantic get away for the weekend. From the moment that we pulled in for the valet parking, the staff was very gracious and very helpful in suggestions as to what to visit and ways to relax and enjoy the amenities of the hotel and the river walk. Excellent location for visiting the river walk and other downtown attractions. Gorgeous view and so relaxing!”

1 of 1 people found this review helpful.

Oct 12, 2007 by Jeffrey from Plano, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel was very clean, comfortable bed, great bath amenities and outstanding location on the River walk.
• Hotel spa seemed small. $25 a day for valet parking.

“This hotel is extremely convenient to many restaurants, shops and theatres and is located right on the River walk. What the Westin calls the heavenly bed is just that, a piece of heaven. The bathroom amenities were outstanding! The bath gel, shampoo and lotion had a hint of rosemary. The staff was friendly and accommodating. I'm disappointed I did not get to try the restaurant at the hotel. I'm sure it would have been fantastic. The Westin is definitely a hotel to impress a spouse or partner.”

Sep 14, 2007 by Troy from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent customer service. Remembered me by Name!
• Having to constantly tip for the valet service.

“I highly recommend.”

1 of 1 people found this review helpful.

Sep 5, 2007 by Melissa from Pearland, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was a beautiful hotel and very convenient location. Great bed!
• There really wasn't anything I didn't like.

“I would highly recommend the hotel to friends and family. The bed was incredible. It was an A+ experience all together.”

1 of 1 people found this review helpful.

Sep 5, 2007 by Marilyn from Austin, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[6]

• The Latin high tea and the gorgeous lobby.
• The convention of Harley riders and their tank tops and tattoo work showing.

“This is a gorgeous hotel with its grand lobby. The rooms are clean and attractive but nothing really special that stands out. It's at the quiet end of the Riverwalk which is really quite the hike if you want to be with the other tourists. There are other hotels closer in that I like better.”

1 of 1 people found this review helpful.

Aug 1, 2007 by Kevin from Centerville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and professionalism.
• Outside noise could be heard in our room.

“Excellent place to stay. I would recommend the Westin to anyone. The hotel and rental car reservation was not a pleasant experience.”

Jul 26, 2007 by Lisa from Wildwood, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Bathroom was very nice and clean.
• Valet parking was expensive and took too long to get your car.

“Excellent location and cleanliness of the hotel was great.”

1 of 1 people found this review helpful.

Jul 25, 2007 by Andrea from Humble, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel rooms were really large and it was nice to have a private balcony.
• I thought the parking was expensive.

“The location on the river walk was excellent. The staff was really helpful the rooms were clean and very well appointed. The rooms were also very large. I did try to use the spa service but they had no openings the sauna and pool was very nice.”

Jul 12, 2007 by Arthella from Grand Saline, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good service and very nice staff.
• Nothing.

“Very good.”

Jun 6, 2007 by heathen from San Jose
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location, interior appointments.
• Expensive parking, limited menu at the restaurant.

“I stayed at the west in river walk in san Antonio in June on business for 5 days. Hotel is very well appointed and spacious inside. Location is the best in san Antonio - on the river walk, but just far away enough from the main crowds (3-4 minute walk) to be reasonably tranquil. Getting there from the airport is easy and straightforward, but during rush hour may take 30+ minutes (outside of rush hours count about 15 minutes). Hotel is about 10 minute walk away from the Alamo. In fact, taking a car with you to the hotel doesn't make much sense unless you plan on driving very far because everything is within a walking distance, and the parking is obscenely expensive ($25 a day). La cilia grill restaurant at the hotel has an outside seating area right on the river, and because of the hotel's location, you are not subjected to endless crowds parading around you. In fact, sitting outside is positively calming. However, the menu consists of rather heavy dishes, and salads are mostly of the appetizer type. It is also quite expensive, although presentation is careful and pretty. Staff is also helpful and polite. Most of the other restaurants on the river walk consist of taxmen fare, and are of decidedly unimpressive quality. Hotel's advice on which restaurant to pick left me puzzling as to whether they ever tried it. Nevertheless, one can also find Morton's, Ruth's Chris, and Texas land and cattle, so steak lovers will find something to their liking. misses included non-functional in-room safe (hotel offered a safe deposit box downstairs), and the inability to mail post cards, which I expect of any hotel from great western up. It turned out hotel does not have a post-stamping machine, does not have current stamps, and the souvenir shop did not carry stamps either. In the end the concierge took it upon himself to arrange for the post cards to be mailed. All in all, I would stay there on a short business visit because of its excellent location and the interior, but I would not rent a car, and I would spend time beforehand online to find restaurants that offer the type of cuisine I like.”

Mar 27, 2007 by Perry from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, access to the River walk.
• Parking was $25.00 a night, seems too high.

“My wife and I really enjoyed the hotel, it was very nice as I would expect a Westin to be. I was a bit disappointed in having to use valet parking and the charge of $25.00 a night (plus tax and tip) seemed to high.”

Mar 22, 2007 by Patty from Athens, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[7]

• The beds.

“The hotel was very nice.”

0 of 1 people found this review helpful.

Mar 19, 2007 by Brooke from Missouri City, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[5]

• Staff was friendly; one car valet went out of his way to help.
• The nearest parking was horrible, unavailable!

“Positives: the hotel is in a great location along the river walk, close to lots of attractions. The room we had was very nice, the pillow-top mattress was very comfortable, and the in-room coffee bar was outside the bathroom, which I really appreciated from a germ avoidance perspective. The staff was nice. Negatives: the parking was horribly inconvenient--in fact, unavailable at all on Friday, march 16--if you chose to park yourself--parking is at the market square garage, which is not managed by the hotel. Valet parking was $27, and there appeared to be a good wait for one's car to be delivered. The revered chocolates that the in-room marketing materials extolled were actually on a three-tiered serving dish to the left of the front desk--totally inaccessible in the check-in crowd at around 5:45 Thursday evening. I would have preferred to have a piece or two of the chocolate, sealed, left in the room to greet us upon arrival.”

Jan 7, 2007 by Walter from Pasadena, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This is the best hotel I have stayed at in san Antonio so far. I am looking forward to my next dealing with it and san Antonio.
• There was nothing wrong except the stay was not long enough.

“The room was the most comfortable I have ever stayed at. I will extend my stay another 2 to 4 days if I get the The Westin Riverwalk. The lobby was elegant.”

1 of 3 people found this review helpful.

Jan 5, 2007 by Diane from Wellman, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly, helpful staff.
• We requested two beds, but upon checking, there was only a king bed.

“The west in river walk was a great place to stay. The staff was friendly and accommodating. We did have a few problems. Not the right kind of room and a stopped up toilet. We enjoyed our stay!”

Jan 4, 2007 by Andrea from South Ogden, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The beds were extremely comfortable; the staff was very helpful and friendly.
• The restaurant had poor service and overpriced food.

“We had a wonderful stay here. The staff was very helpful, friendly, and willing to accommodate our needs. The room was a perfect size, and the king size bed was extremely comfortable.”

Jan 4, 2007 by Kevin from Ottumwa, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room was fabulous. We needed more room than the room that we had reserved and they were very accommodating.
• I can't think of anything about this hotel that we didn't like.

“We continue to have great results when we book our rooms through it. This was another fantastic experience a super hotel and a very affordable price. We couldn't be happier with it!”

1 of 1 people found this review helpful.

Jan 3, 2007 by Ebony from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed was wonderful, and the bathroom was huge.
• We had to reactivate our key every time we used it.

“The hotel experience was wonderful. I would undoubtedly stay hare again.”

Jan 2, 2007 by Tami from Spring, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[3] • Location:[10]

• The bedding was awesome!
• Service to get rollaway and extra blankets.

“Overall the hotel was wonderful. However, when we checked in, we were told that we would have a rollaway delivered immediately. At 9:30 that night, we still did not have one and were at first told that we wouldn't get one as they were all given away. Shortly after that, one appeared at our door. Then, we called down and asked for an extra blanket and it took two phone calls and 1 hour to get it and it was midnight by this time. Much too late for children to be awake waiting on blankets.”

Jan 1, 2007 by Deb from Manson, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and it was very clean and friendly staff.
• Cash bar, outrageous prices.

“Had a great stay. We had shower problems when we first arrived and they sent two staff members to take care of it. Very friendly.”

Dec 31, 2006 by Randy from Waco, TX
Overall Rating: 3
Cleanliness:[9] • Staff:[6] • Location:[9]

• Beautiful.
• Thin walls, bogus charges on bill.

“This hotel put bogus honor bar charges on my bill, had paper thin walls between rooms, required that we check out after the first night and re-check in to keep the same room, and had keys that kept losing their code, requiring a trip to the front desk and a wait in line every time.”

Dec 12, 2006 by Leta from Sulphur Springs, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very nice, comfortable, friendly and helpful.
• It was great.

“Both hotels were very nice and friendly and the walk to restaurants of choice was very good.”

Dec 12, 2006 by Lisa from Sussex, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Being able to walk out the back door of the hotel and being on the river walk.
• The front entrance is difficult to find if you don't know what you're looking for.

“This hotel was beautiful. The lobby is very elegant, the lounge was nice and the rooms were quite comfortable and clean. It is on a quieter end of the river walk, but just a short walk to all the restaurants and bars. We really enjoyed our stay.”

Dec 5, 2006 by Don from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The two outdoor lounges on the main level that overlooked the river were worth the cost of the room.
• The staff I interacted with was cordial, but short of "customer-oriented".

“Excellent value, access to the river walk and its restaurants. The parking service was somewhat slow in retrieving our vehicle. A classical guitarist was playing soft music in the lobby when we arrived, and complimentary coffee & cookies was being served as well. This added to the wonderful experience. The room was very nice, with a small balcony overlooking the river, and the cypress trees covered with Christmas lights. The bathroom had a marble sink, and the showered had a "double" shower head. Very nice hotel. ”

Nov 22, 2006 by Christie from State College, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• The "Heavenly Bed and Shower" were fabulous!
• I would have liked it to be bigger and closer to the restaurants on the River walk.

“I booked 2 nights at this hotel, then realized I needed a 3rd night. The Westin couldn't accommodate, so I ended up staying at a different hotel for 1 night before I checked into the Westin. The other hotel, which was rated as "3 stars" seemed more upscale and the workers seemed to dote more on their guests. Although the Westin was great, the 1-night stay at the other hotel biased my opinion and made the Westin seem a step lower and unworthy of the "4 star" rating. Had I stayed at the Westin first, perhaps my opinion would be different.”

3 of 3 people found this review helpful.

Nov 15, 2006 by Alton from Brooks, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Clean, well located.
• No free parking.

“We requested a king bed & did not get. We requested a room overlooking the river walk, and did not get it.”

Nov 15, 2006 by Scott from Georgetown, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great bed, great location on river walk, great ambiance.
• Nothing except having to pay $24 to park.

“Very plush 15 story 4* hotel on the San Antonio River walk. A few minutes walk from all the River walk eateries and the Alamo, Convention Center. Employees very professional and helpful. Great Heavenly@ Bed. Nice lobby and hallways. In room coffeemaker with Starbucks. Two head shower with plush towels and robes. ”

Nov 15, 2006 by Angela from Victoria, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bedding was great.
• The heater was broke in t he room and one phone did not work.

“Overall a good experience. However the upgrade to a Riverview room was definitely not worth it.”

1 of 1 people found this review helpful.

Nov 1, 2006 by Kyle from Laredo, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean upscale look.
• Not sure if I will do this again.

“No.”

0 of 1 people found this review helpful.

Oct 28, 2006 by Ceci from Harlingen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great rooms & location.
• Our room was not ready when we arrived after check time!

“Great room & location I would definitely stay there again!”

1 of 1 people found this review helpful.

Oct 25, 2006 by Jennifer from Brenham, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Smelled wonderful.
• Housekeeping came way too early Sunday morning, 9:30 a.m.

“When we got there, the hotel was absolutely beautiful! The staff was extremely friendly and helpful, the hotel had a very clean smell to it, and the room was excellent. The only complaint was housekeeping came a little too early on Sunday morning(9:30am) and with a late night the night before, I didn't really want to wake up top a lady knocking on the door. Next time I'll use the Do Not Disturb sign.”

0 of 1 people found this review helpful.

Oct 25, 2006 by Sandra from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I loved the beds!
• Door on river walk are locked early.

“Everything was excellent. The only thing is that they close the exit doors by the river walk at 11pm that is too early. Overall it was excellent.”

Oct 18, 2006 by Monica from Poth, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• This is a beautiful and very comfortable hotel. The room had plenty of space and the staff was very helpful.
• For this particular stay, the river walk entrance was too far from the center of river walk attractions.

“This is a beautiful hotel. It quite comfortable and welcoming. The staff were all very professional and courteous. I would recommend this hotel.”

Oct 4, 2006 by Luke from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely courteous and friendly.
• There was nothing I didn't like.

“The beds were extremely comfortable. Staff was friendly and the building was amazing. Location could not be better, right off the river walk.”

Oct 4, 2006 by Chandra from Murphy, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Bed, comforter sheets.
• Price is higher for the quality.

“Every thing is fine but I wasn't aware of the Parking fees and so it added 30$ to the stay. ”

2 of 2 people found this review helpful.

Oct 3, 2006 by John from Rowlett, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• A manager, Sean, saw us confused about cocktail service and personally cared for us!
• I had to leave after one night. Another night not available.

“It is a Westin. What else is there to say.”

Sep 27, 2006 by June from La Salle, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy access to everything downtown San Antonio.
• No hot-tub.

“Breakfast on the patio was wonderful. Rooms are excellent, can't say enough about the Heavenly Bed. If I visit again in the future would gladly stay at The West in.”

Sep 26, 2006 by Tammy from Corpus Christi, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is absolutely beautiful. The room was so clean and comfortable, we never wanted to leave.
• The shampoo, conditioner and soap didn't smell very good.

“This hotel is beautiful and I would recommend it to anyone. We stayed there for our honeymoon and our 2 year anniversary and I would love to come back again.”

0 of 1 people found this review helpful.

Sep 26, 2006 by Julie from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bathroom was very large.
• Elevators far from room.

“We loved this hotel. We had 24 couples staying at this same hotel and they all raved about it. David was a great concierge. Would definitely stay again!”

Sep 8, 2006 by Terry from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The afternoon tea time and the breakfast in the hotel restaurant was excellent.
• I liked everything, I wish that there was more to do in the hotel.

“It was fantastic!”

1 of 1 people found this review helpful.

Sep 8, 2006 by Cynthia from Edinburg, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was excellent in every way.
• Parking facilities.

“Hotel is in a very nice area of river walk, staff very efficient and friendly, housekeeping staff was very efficient, overall a very memorable stay.”

Sep 7, 2006 by Richard from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice, close and quiet.
• N/A

“Very high end hotel will all that you need and close to everything in the River Walk area.”

Sep 7, 2006 by Vu from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean.
• The parking was expensive-$25/day valet.

“The hotel is in central location..On the riverwalk. The parking was however expensive. There was no parking for hotel but needed to valet park the car at higher expenses per day.”

1 of 1 people found this review helpful.

Sep 7, 2006 by Alfredo from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff, cleanliness, wonderful price for a four-star hotel.
• N/A

“Everything about the hotel was wonderful, my wife and I enjoyed our stay so much that when we got back home we recommended the Westin to everyone that would listen.”

Sep 7, 2006 by Gina from Irving, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked their policy of conservation of towels, sheets, etc.
• The in-room movie system was not working during my entire stay.

“The room was nice although the view wasn't great. The air-conditioning and shower worked very well. The staff was friendly.”

Sep 7, 2006 by Kelly from Spring, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very nice and without pretense.
• The parking for the weekend was awful, the lots and garages have a racket going on the weekend evenings so that only the valet parking can park.

“The hotel was lovely, the service was excellent and the access to the river walk was great. My only complaint was the parking on the weekends, during the week it was great and very accessible.”

1 of 1 people found this review helpful.