User Reviews for M G M Grand Hotel Casino

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Jul 20, 2008 by Peter from Bala Cynwyd, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Facilities, nice suites.
• Towers where we stayed are a bit of a walk from the strip.

“Convenient parking, Professional helpful staff, clean spacious and upscale suites. Multitude of shopping, dining and leisure. Renovated and well kept. Signature towers are a couple of blocks from the main south strip.”

Jul 17, 2008 by Cassandra from Las Vegas, NV
Overall Rating: 1
Cleanliness:[2] • Staff:[5] • Location:[9]

• The room was beautiful, until you looked closely.
• The cleanliness and service.

“We had so many problems with this hotel. We stayed at hotels all the time and never had it this bad. This was a special surprise for my fiance. I arrived and figured out that there had already been someone assigned to our room and then moved because of the air conditioning. We came back at 1 am and the hallway was like an oven. We called down to guest services. They offered to move us, which they did. The new room was no better because it had been turned up to 80 degrees, literally. While waiting for the room to cool off, we went to the casino and returned at around 5 am. We pulled back the sheets and found about 7-9 old stains. We called down and they finally sent someone up to change the sheets. It wasn't until close to 6am that we were able to go to bed. We called down for a late check out because of the situation, and they actually gave us a hassle, when I thought surely they'd at least offer an extra night on them. We won't ever go back to the MGM and we certainly won't recommend it to any of our friends or family who come to visit.”

Jul 16, 2008 by Jacob from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Wet Republic Ultra pool was fantastic. Restaurants were great.
• Business center internet fees were super expensive!

“The hotel was great. I had tremendous luck at the roulette table. I went to a few of the shows. The Wet Republic ultra pool lounge was super fun with some of the best looking people in Vegas dancing and sun bathing. There was plenty to do inside MGM. Studio 54 is a must for people who like the night scene.”

Jul 10, 2008 by Lisa from La Puente, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• Close to Vegas strip.
• Room wasn't ready at check in time, other room was dirty.

“For the price it wasn't what it should have been. At check in time of 3:00 pm the rooms were not ready and we had to wait, we had 2 rooms one for me, my 2 daughters. The other for my husband and 2 sons, their room was left in disarray, you could smell smoke, alcohol was left in there etc.”

Jul 10, 2008 by Dennis from Lantana, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• You could stay in the hotel and had everything you need.

“Great place.”

Jul 9, 2008 by Joanna from Coahella, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, wet republic, buffet.
• Accommodations.

“This hotel is centrally located which is great to go around the city. The rooms need some upgrades, especially the drainage. Staff was friendly.”

Jul 8, 2008 by Nicholas from Lynnwood, WA
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[10]

• The bar tenders.
• The extremely rude hotel staff!

“Late check in. Hotel tried to make us pay for a upgrade. Not good and will not go back on my dollar ever again.”

Jul 7, 2008 by Mary from Lancaster, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Plenty of things to do for everyone in our party.
• Shower head.

“The hotel was clean and well run. The staff was friendly and accommodated some of our specific needs very quickly. The bed was also very comfortable. Be aware if you have allergies that the pillows and bedding are all stuffed with feathers. However, the shower head had too much water pressure and was somewhat painful. Overall, a positive experience and I would stay again.”

Jun 29, 2008 by Jackie from El Cajon, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location, pool, service, upgraded spa suite.
• Restaurants were average, but lots of fast food options.

“We had a great time, staff was great, location great, so many pools! Right on the monorail and close to bus stops for those who like to avoid cabs. Also gave us a great room upgrade to a celebrity spa suite. The breakfast at the hotel cafe was less than great - hash browns tasted like plastic. That's my only critique.”

Jun 9, 2008 by Anne from Westlake, OH
Overall Rating: 9
Staff:[9] • Location:[5]

• The casino was great!
• It was very hard to find your room and the buffet was overpriced and was low quality.

“The hotel met my expectations and is a great place for Las Vegas strip!”

Jun 5, 2008 by Matt from Glenside, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The flight home - 4 hour delay, put on several planes.

“Old world Vegas style with a modern flare.”

Jun 1, 2008 by Elly from Newcastle AU
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[7]

• Good location, good room, excellent pool facilities, lots to do.
• Room was not ready on arrival at 8 p.m., had to wait 1 hour for room.

“After initial disappointment of room not ready, the stay at the hotel was enjoyable. Great facility and good times were had by all in our group.”

Jun 1, 2008 by Debbie from Greensburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Something to do at all times.
• Smoking.

“From the first minute we dropped off the rental car to the time we left, the staff was friendly and always had a smile on their faces.”

May 30, 2008 by Dena from Bishop, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The food.
• Noise level out side the room and the airport noise level.

“The bed and pillow was amazing. I love the black body pillow.”

May 29, 2008 by Joyce from Apple Valley, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[7]

• Lots of entertainment and the atmosphere were great.
• It took 35 to 40 minutes to check in.

“All was good except the check in. When we bought dinner and show tickets, the restaurant did not have confirmation of our reservations either. After dinner and the show which was exceptional I had gotten sick in the middle of the night thought the next morning till check out. Thought I might have gotten food poisoning at the Seablue restaurant as that was our only meal for the evening.”

May 29, 2008 by Michael from Granite Bay, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Check in was pleasant and valet direction was well received.
• Room was dated and had no refrigerator for cold drinks just ok.

“Hotel rooms need to updated with refrigerator for drinks and the beds were to firm. The valets were very pleasant, front desk people helpful.”

May 28, 2008 by Diana from San Antonio, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• I like the beds they were very comfy.
• The prices and the food at the fast foods and restaurants.

“Over all it was nice people were friendly (employees).”

May 25, 2008 by Irma from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wish they had a bathroom closer to Studio Cafe.
• Everything seemed fine and the staff was very helpful.

“Oh, I did find it unusual not to have a coffee pot in the room. Hate to call for room service just for coffee or tea. They did provide a hair blower which was more important.”

May 13, 2008 by Pip from Victoria, BC
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[10]

• Amazing quality for excellent price. Champagne taste on beer budget!
• NA.

“Fabulous value for money, upgrade to Celebrity Spa suite which was awesome, huge room, lovely views.”

Apr 28, 2008 by Wendy from Gresham, OR
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[9]

• I loved the convenience of the location and the great restaurants.
• I did not like that the club charged a cover and then closed an hour later.

“You would barely have to leave the hotel to get all of the Vegas experience. From the lions on display, to the great restaurants to shopping and gambling. The hotel had every amenity other than coffee makers or refrigerators in the room.”

Apr 22, 2008 by Paola from Arleta, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• The view!
• The pool is to far from my room.

“Had a great honeymoon!”

Apr 18, 2008 by Nicholas from Chicago
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Central location, clean rooms, beds are very nice, great pool area.
• Unfriendly staff.

“The lady who checked us in was very rude in the beginning. Her temper changed after a few minutes and she gave us a very nice strip view 18th floor room. I don't know why she behaved like that but it is a pretty bad first experience wit the MGM staff. Rooms are very nice and clean. We stayed there for two nights which was way to short. It is a long walk to the pool area. Expensive restaurants (even the buffets).”

Apr 4, 2008 by Ailien from Downey, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool was great.
• Too far from the strip.

“Can't complain. Everything was good.”

Apr 4, 2008 by Dave from Kansas City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location. The food was great. Great atmosphere.
• Nothing to complain about.

“It was Vegas. Everything was perfect the dining the casinos. We had a blast and will be back. I have worked in the hotel industry for eleven years and they by far exceeded my expectations. Loved the pool are.”

Mar 31, 2008 by Brian from Troy, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• The pool area's are excellent.
• Very crowded.

“The MGM is a busy hotel but a big step up in many way's from other hotels on the strip such as Bailey's.”

Mar 31, 2008 by Milo from Cleveland, OH
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[3]

• The bed was comfy.
• I was very unimpressed with their level of customer service.

“It was an okay place to stay but, I was very unimpressed with the level of service that I would expect from a 3 or 4 star hotel. I had a few instances where I felt like I was simply staying at their hotel and not a guest.”

Mar 27, 2008 by Mike from Omaha, NE
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The most comfortable bed you will ever sleep in.
• The room was a bit outdated.

“MGM is a good hotel. Everything about it was great. I like how they have the elevators set up so that there is not a wait to reach the higher level floors. Being on Tropicana Blvd it has nice access to the strip as well as Interstates.”

Mar 22, 2008 by Bill from Calgary, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Comfortable and clean rooms.
• Long wait time for front desk.

“Great hotel rooms and public areas. Experience was overall very good; the only drawback was that there always seemed to be a line-up at the front desk.”

Feb 23, 2008 by Christine from Antelope, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• You didn't have to leave. It had everything.
• No in-room coffee maker, fridge, microwave.

“MGM Grand has everything you need if you're not one to walk long distances up and down the strip. The room views are great especially at night. However, our room had an old chaise lounge missing some buttons and there were corn nuts on the floor. Also disappointed that an in-room fridge was $35/day extra, no coffeemaker or microwave. Only the pillows I will rate a 4-star quality. This is really a 3 to 3 1/2-star hotel in this writer's opinion.”

Feb 20, 2008 by Patrick from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• When I checked in I got a free upgrade to a wonderful suite.
• There was a weird drain sound in the bathroom every once and a while.

“The hotel was great! I got a free room upgrade when I checked in. We got a huge suite with a great shower and separate bathtub. The bed was huge and there was a swivel TV so you could watch it in the living room area then turn it to watch it in bed. Room service was great. I ordered the steak and lobster and it was fantastic!”

Feb 4, 2008 by James from San Rafael, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Size, location.
• Poor business center, pool area closed.

“Great location, facilities.”

Jan 29, 2008 by David from Apopka, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wide variety of things to do on property.
• A little too Smokey from cigarette smoke inside.

“Great place to stay liked the accommodations. Plenty of things to do as well as close to all modes of transportation with onsite car rentals.”

Jan 25, 2008 by Amy from Naperville, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The size of the hotel room is big and the bed is very comfortable.
• The cleaning lady didn't refill the bathroom necessities such shampoo or soap often.

“Nice and clean lobby. The room is big and spacious. The bed and pillow is very comfortable.”

Jan 25, 2008 by Sdnews from Wylie, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great restaurants.
• The property is HUGE! Be prepared to hike a bit for everything!

“We got upgraded from our room to the Signature suites which are MGM's newest edition behind the main property. It was great.”

Jan 23, 2008 by Lisa from Sunland, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Loved the beds.
• Crowded.

“The staff was very kind to my kids.”

Jan 3, 2008 by Phillip from Irvine, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Good location, quality room.
• Everything costs extra.

“It was surprising for me to learn that the casinos and bars in the lass Vegas strip area do not restrict cigarette smoking. And people smoke like chimneys there. I would not go back just for that reason. Also, I appreciate that the hotel does not control access to the elevators. But it does mean that spume pretty shady people are milling about on the room floors.”

Jan 2, 2008 by Jason from Smyrna, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room looked brand new.
• Got "upgraded" to MGM Signature Tower, but it was about 2 blocks off the strip.

“I got upgraded to the MGM signature tower, which was quite nice, once I found it. However, the towers are way-way off the strip, at least 3 blocks away from the strip. It was fine, because I was only staying one night. However, had I intended to do things along Las Vegas Blvd, I would have been disappointed. The room seemed very much like a vacation time-share facility, but it was very nice.”

Dec 31, 2007 by Terri from Show Low, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean and beautiful.
• There were no vending machines for a late night snack or drink. My husband was gone for 30 minutes looking for a place to get a bottle of water.

“We were upgraded to a jr. suite at no extra charge and that was great. The beds were very comfortable and the rooms beautiful. The only big negative is that there are no vending machines on the hotel floors to get something to eat or drink once you are in the room for the night. Very inconvenient.”

Dec 31, 2007 by Jong J. from Pasadena, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• It's very fantasy.
• It's too many people.

“My family and friends enjoyed this trip. We were happy by hotel.”

Dec 30, 2007 by Justin from Prescott, AZ
Overall Rating: 8
Cleanliness:[2] • Staff:[10] • Location:[10]

• Service was awesome. Very professional and up to date.
• Room was not cleaned very well. We found black hair in the bath robes and the bath tub. Kind of gross.

“This was a very comfortable experience for us. My wife and I found it very easy to find our way around and loved the food that this hotel had to offer. The service was amazing and organized. I love the free valet parking.”

Dec 14, 2007 by Cardo from Gilbert, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and amenities.
• No refrigerators in rooms.

“Great hotel with views of the strip. And at a great price. Exceeded my expectations of what the room would look like&”

Dec 6, 2007 by Andrew from Milwaukie, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great hotel, excellent price. Monorail is a plus.
• Early check-out.

“Great hotel. Great food. Reasonable price.”

Nov 30, 2007 by Mark R. from Idaho Falls, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very clean room, friendly staff.
• Price did not meet expectations of room.

“Room was nice but starting to show age, furniture worn in spots, not what I expected for the rating the hotel had.”

Nov 27, 2007 by Shelly from Scottsdale, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Housekeeping staff very good.
• Terrible lighting. Scratchy sheets.

“The hotel itself was very nice. Due t the nature of the linens, though, I doubt I would stay there again.”

Nov 14, 2007 by Madge from Fresno, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I've stayed at the MGM several times so it's comfortable and familiar.

“The rooms are large and the beds are great with their down pillows and comforters. I would stay here again.”

Nov 6, 2007 by Shawn from York, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Staff friendly and helpful.
• Very, very large hotel.

“The hotel had a great staff and good location. The beds were very nice. The large size of the hotel made for long walks.”

Oct 20, 2007 by Francisco from Miami, FL
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[9]

• Location because I can leave and enjoy Las Vegas.
• The staff was rude and un accommodating to my requests and needs.

“I will never stay at this hotel again. I requested a king size bed/room on my reservation. When I got there they put me in a queen size room, however, put my friend (who requested the same room) into a 2 story suite which had a king size bed and much more amenities. When I spoke to the manager on duty his attitude was oh well, tough luck on your part. I feel as though MGM, who owns many hotels on the strip, could not accommodate my requests with another one of their facilities. They were unwilling to look for me and told me if I did not want to stay, they would refund me my money and I can look for another hotel on my own. I did just that the next night. I booked a room at the MGM signature where I was treated as I would expect. The rooms at the MGM were not as nice, clean or comfortable and I will never stay at the MGM hotel & casino again.”

Oct 11, 2007 by Brock from Humble, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[8]

• Cleanliness.
• Gaming.

“The MGM is a definitely a 4 star hotel. The rooms were clean and excellent service throughout. Many complain of the size/walk of the hotel but I didn't find it any different than the other strip hotels. I will make one comment the gaming is poor. The increased odds bothered me a bit i.e. ' commissions paid and ties go to the house on split hands for Pai Gow, the double 00 on the roulette table, etc. And according to my wife, the slots were very tight. Normally she could play at lengths before losing all of her stack. That was not the case at the MGM and their family of casinos including the Bellagio. Also, cocktail waitresses were hard to find and service was slow. So my recommendation, stay at the hotel enjoy the sites & shows but limit the gambling or at the very least gamble in Henderson.”

Oct 3, 2007 by Stuart from Redondo Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing selection of restaurants. Very nice spa. Best poker room in Vegas.
• So big, difficult at times to get from point a to point b.

“This is a world class hotel right in the center of the action on the Vegas strip.”

Oct 2, 2007 by Sue from Fairport, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location was great. Also we found the room very clean.
• Smoking! Everywhere people smoking!

“This is an awesome casino/hotel, very close to the strip and free monorail. The buffet breakfast was expensive but wonderful. People are allowed to smoke everywhere so if your are sensitive to smoke stay elsewhere. The rooms are big and clean and the beds are very comfortable.”