User Reviews for Grand Sierra Resort and Casino

Research User Reviews for Grand Sierra Resort and Casino (21-40 of 307)

• Add Your Own Review »

Aug 23, 2008 by James from Loomis, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location, quietness, sports book.
• Parking lot needs repairing.

“Great location, comfortable room, spacious casino.”

Aug 22, 2008 by Shannan from Murphys, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing.
• Bathroom was dirty, bed was hard, loud music was playing outside window until 2 am, rude staff.

“NA.”

Aug 21, 2008 by Angela from Citrus Heights, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[1] • Location:[3]

• The room size was very large.
• Outdated decor, no amenities in the room except a hair dryer.

“The hotel portion of this casino is very outdated. The western decor of the rooms was tacky and screamed 1955 and not in a charming way! The room was very spacious, but didn't have a mini fridge or microwave or coffee pot, which is generally standard for star rating. The check in at the lobby was exceptionally slow and took over 30 minutes. Check out was moderately better at 20 minutes. The staff was very unfriendly.”

Aug 20, 2008 by Terry from Topaz, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The helpful staff.
• Dirty, old carpet in guest room.

“It seems they are in the process of refurbishing this hotel. The guest room I was in needs new carpet or carpet cleaned, at the least. The beds were like a rock, which was firmer than I like. Nice peach sheets.”

Aug 18, 2008 by Jo A. from Fremont, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• NA.
• No refrigerator in room.

“Great place, lots of restaurants, good slots, I highly recommend it.”

Aug 15, 2008 by Rita from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The size of the room/beds was refreshingly large.
• The way the king bed was made- mattress was not completely covered. But they came up and used two flat sheets.

“I totally enjoyed my stay. I need to go back to Reno and would definitely stay there again. It was very clean and very quiet. I forgot that the place was full of people because of hot August nights! Good job Grand Sierra.”

Aug 15, 2008 by Teresa from Saskatoon, SK CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very slick and professional.
• Restaurants were too pricey -- mostly ate elsewhere.

“Very good accommodation, however color scheme & decor of walls, elevator doors & carpets on every level (except main level) was strikingly hard on the eyes - like a psychedelic trip, or surrealistic art by an artist obsessed with geometric shapes & gaudy colors (however this would not prevent us from coming again). Otherwise, everything quite satisfactory.”

Aug 14, 2008 by Deanna from Paradise, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[5]

• Had everything that we needed.
• Was a little off the beaten path.

“Was everything that we expected? Would stay again sometime.”

Aug 14, 2008 by Lisa from Woods Cross, UT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Lively atmosphere, fun, busy, but a very quiet room.
• Hard, very uncomfortable bed.

“Nice casino hotel with a lot of amenities. Convenient to freeway and the airport. Very nice staff.”

Aug 14, 2008 by John from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Buffet.
• It appears aged. Dated and worn out.

“It you get it cheap it is ok. Good for high school seniors for experience.”

Aug 13, 2008 by Pamela from Denver, CO
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Good choice of restaurants, big rooms, excellent valet service.
• Sheets were not fitted. Beds were old. Old furnishings.

“The price was extra high and the rooms were not remodeled for some time. We had the rooms that were not the best.”

Aug 13, 2008 by Christie from Redding, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[10]

• Friendly staff.
• Non-smoking room smelled like smoke.

“Doors to the room didn't close very easily. Had to slam them shut. Otherwise this place would have gotten a better rating from me.”

Aug 13, 2008 by Chialia from Merced, CA
Overall Rating: 7
Cleanliness:[4] • Staff:[5] • Location:[9]

• Swiveling doors, events at the hotel, pool.
• The carpet everywhere seemed warned out, some walls.

“I really liked this hotel, I am sure the more expensive rooms were better but a simple one, one I stayed in did not even have a refrigerator. Even Motel 6's have those. Some of the people staying there downgraded the hotel however. Otherwise the big events did happen at the hotel so I did not have to travel far, and the place was huge!”

Aug 13, 2008 by May from Castro Valley, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It has a bowling alley, Starbucks and go carting.
• None really.

“The hotel is surprisingly updated as it has Starbucks, bowling alleys and go carting. It has coffee shops that offer fresh bread at affordable pricing.”

Aug 11, 2008 by Renae from Sacramento, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice size rooms.
• Bed was as hard as a rock, very uncomfortable.

“I personally, had a lousy nights sleep. Band played until 2:00am at the pool - 9 floors up and I cools still hear it. Bed and pillows belonged in some cheap hotel, not a resort.”

Aug 7, 2008 by Gary from Wentzville, MO
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Very convenient, nice hotel with plenty of leisure activities. I would go back there again.
• The hotel is actually too big.

“Good price, good service, lots of things to do.”

Aug 4, 2008 by Janice from Quincy, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, excellent restaurants.
• Room needed upgrading.

“The best rooms are above the 17th floor, and we were at the far end of the hall on 6th floor. As for a friendly staff, quiet stay, good location, good restaurants and excellent offering of entertainment, this hotel has everything.”

Aug 1, 2008 by Lee from Novato, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Great location and room size.
• Hairs in the bathroom; one light bulb out.

“Great hotel, except they have an outdoor pool night on Saturday night with a band that is very loud and plays until 2:00 AM. You might not want to offer this hotel on Saturday nights in the summer.”

Aug 1, 2008 by Randy from Oakland, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[10]

• Great price.
• No in-room Wi-Fi, no in-room hot water.

“Seemed to be getting a little ragged around the edges the elevators always had small bits of trash in them, the bathroom tiles were a bit discolored by mold?, room carpet had a few grungy spots. Nothing bad enough to make me complain that night, but nothing good enough to make me feel real happy with the place.”

Jul 31, 2008 by Patrick from Reno, NV
Overall Rating: 3
Cleanliness:[4] • Staff:[9] • Location:[5]

• The public facilities where nice, but dated.
• Dirty towels, lights burned out, no coffee maker or refer in room.

“While billed as a Three Star hotel, the amenities in the room were dated and although a non-smoking room. I have stayed in, I would not recommend this hotel to anyone expecting that star rating.”

Jul 30, 2008 by Norma from San Jose, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Gambling.
• Food was terrible and so were the pillows.

“Pleasant enough with the exception of the food. Service took too long and it was very bland. Lettuce in my salad was brown!”

Jul 24, 2008 by Eric from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• Very nice public areas and friendly staff.
• Rooms a bit dated, terrible buffet.

“Overall, a very good value and had I not eaten here (breakfast buffet on Sunday morning), I would have been happier with the experience. The food selection was minimal and the quality less than stellar. Having said that, the room was very comfortable, the climate control system was efficient and above all, quiet.”

Jul 24, 2008 by Rick from Grass Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the spaciousness of the room.
• Internet access is antiquated and needs to be more available in the room and for less $$.

“The staff was very friendly and helpful. The hours of the restaurants and gift shop were excellent.”

Jul 23, 2008 by Pam from Lake Havasu City, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and clean property.
• None.

“Excellent property that has everything you would need to make your stay more comfortable! Lot's of shopping, eateries, Convention Center and a very friendly and informative staff!”

Jul 18, 2008 by Lauren from Pasadena, TX
Overall Rating: 5
Cleanliness:[2] • Staff:[6] • Location:[6]

• Many amenities including bowling alley, stores and casino.
• Moldy room service, burger in trash can in room, some youth convention was going on.

“The first impression I had of the room included a stench originating from a moldy room service cheese burger that had been left in the trash can in the room for quite some time, apparently. Also, the uncomfortably high setting of the thermostat did nothing to delay the food's decomposition. While the amenities of the hotel were satisfactory, I was unable to enjoy many of them because of a convention being held in the hotel. I was not told that hundreds of young teenagers would be loudly running through the hallways and common areas for the duration of my stay. I understand that this is not entirely the hotels fault; however, the quality of my stay was obviously affected.”

Jul 17, 2008 by Khari from El Sobrante, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• The bowling alley.
• The beds.

“The hotel was very great for those with or with out kids.”

Jul 15, 2008 by Maronda from Yakima, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The pool was fantastic!
• Hotel bedding was a bit old.

“This was an excellent price for the level of hotel. Hotel pool was amazing and the nightlife was fantastic! Plenty to do for my 3 children with bowling, a pizza place, a movie theatre and of course. The pool! Highly recommended!”

Jul 14, 2008 by Claudine from Santa Rosa, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[7]

• They accepted pets.
• Not possible to use dining if you had a pet, pet area not clean.

“The room was fine, but although it called itself a pet friendly hotel, pets could not be left alone, so there was no way for a couple to use the restaurants together. The pet area was not cleaned up and in the morning the sprinklers were on so it was not possible to take the dog there. The room was on the seventh floor, it would be better to have a ground floor for pets. The soap in the room had been used, and the carpet not very clean, other than that the room was very nice.”

Jul 12, 2008 by Kurt from Winnemucca, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very spacious, clean and upscale.
• Internet service.

“I was very happy with my room. It was large and spacious with a nice view of downtown Reno. I didn't order room service but the menu looked excellent and there is a Starbucks in the lobby which is a great feature. Definitely a four star.”

Jul 10, 2008 by Ed from Cypress, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was very professional.
• There were no guest food discounts. The mattress was uncomfortable.

“This hotel was nice. I wished it had last year's anniversary promotions. The mattress needs to be replaced. It was too soft.”

Jul 10, 2008 by Elsy from Napa, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• The lobby, pool and restaurants were nice.
• The rooms were old looking compared to the lobby.

“The outside and lobby of the hotel were really nice looking, but they have left the rooms untouched, they look old, not contemporary decorated.”

Jul 10, 2008 by Tracey from Las Vegas, NV
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• The public areas and food choices.
• Hard beds.

“Great public areas, bars, entertainment and food selections! On the room note: Hard beds and dark hallways needs updating then we would stay there again.”

Jul 9, 2008 by Amanda from Boise, ID
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the staff being friendly and quick. It was a kid friendly hotel.
• NA.

“I liked the staff being friendly, quick and informative. It was a kid friendly hotel. The regular rooms were just the as other hotels, but they were very clean which was nice!”

Jul 9, 2008 by Dan from Half Moon Bay, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly registration personnel. Lot's for the kids to do.
• Pool party was too expensive. Food seems pricey - better value elsewhere in town.

“Something for everyone. Lot's for the kids to do in the arcades, movie theaters, bowling alley, driving range, pool, etc. Good range of dining choices, from casual to elegant, although prices could be lower. Ladies Night at the main bar was very popular.”

Jul 8, 2008 by Craig from Camarillo, CA
Overall Rating: 5
Cleanliness:[1] • Staff:[10] • Location:[9]

• Nothing.
• Smell of mold (located in bathroom) and old. Dogs allowed in the hotel.

“We have nothing to say.”

Jul 8, 2008 by Annette from Lancaster, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Close proximity and shuttle to the airport.
• Had to walk through casino.

“The hotel served my purpose since I was there only for one night to make a connection to the airport for an early morning flight.”

Jul 4, 2008 by Thomas from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff, personable, helpful, that what makes a hotel.
• Too long a line for a lunch time. Hotdog.

“Good location, close too airport, excellent staff all around, top notch restaurant, comfortable rooms.”

Jul 3, 2008 by Audra from San Andreas, CA
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[10]

• The Lobby and public areas were beautiful.
• The customer service was terrible, air conditioner didn't work, toilet was broke, room was outdated and smelly.

“Upon arriving and hour after check in time they said my room was not clean. Another hour later they sent me to check if the room was clean before they would give me keys because they said they were too busy. I took all my luggage upstairs, no maids in sight and the room was locked. When I finally got in the room it was old and outdated. The bathroom smelled and the toilet chain broke so you could not flush it. Also the air conditioner wasn't working, despite calling for help, no one ever came. We had to prop the door open to let air in from the hallway. If you ever have too stay here make sure you get a remodeled room. The customer service was the worst I have ever experienced. Beware!”

Jun 30, 2008 by Duane from Nevada City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The rooms were large.
• The parking was very far away.

“My wife and I had a great time. And plan to come back again for our anniversary. It was quiet and relaxing with all the amenities you could want.”

Jun 30, 2008 by G from Chandler, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Adult oriented and clean.
• Update the rooms.

“Free valet, upscale, clean, intended for adults, Worth the money even on the weekend.”

Jun 28, 2008 by Jan from Browns Valley, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location, price, food, room.
• A few times there was room service trays or other trash left in the hall ways for a couple of days.

“The hotel is very convenient to the airport where I just started working. Until I move to the Reno area I will be staying in hotels. The GS has any service I might need. I have used the business services for web access, the restaurants and plan on using the driving range one of these trips. While some of the rooms could use some updating, overall it is a very good hotel.”

Jun 8, 2008 by Mitchell from Fort Worth, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel staff was very helpful and cordial.
• Bell staff was not very enthusiastic about assisting with luggage.

“This hotel has been renovated with some of the most intriguing and romantic decor. The location is great and the hotel staff is the very best. I would definitely stay there again.”

Jun 1, 2008 by Debbie from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Attractive decor in some areas.
• Casino slots seemed very tight.

“Nice hotel but no fridge/coffee maker/microwave in room. Decent room but a bit dark; 2 lamps were unplugged, one not working at all. Large, fairly clean bathroom. Bed was a bit on the hard side but not bad. Excellent value for the price.”

May 31, 2008 by Adam from Pacifica, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Got stuck with smoking room.
• Customer service was terrible.

“The hotel was out of rooms and could only give me a smoking room. The room was filthy. Could not get an extra blanket the first night and was told I couldn't get one for the second night as well. Had to wait 2 hours just to get an extra pillow. Supposed to be a 3 star, should be downgraded. I have been to better motel 6's for half the money. Very disappointed.”

May 31, 2008 by Tonya from Gresham, OR
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Great public space.
• Room not quite up to par.

“Great restaurants, very friendly staff, valets very helpful.”

May 22, 2008 by Mitra from Las Vegas, NV
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• There was a good variety of shops and eateries.
• One could not normally check in until 3 p.m. The most they moved up that time was by 1 hour.

“The casino area was attractive and clean; however, the hotel decor was hideous. By hideous, I am referring to stereotypical Southwestern-style designs in very ugly colors. The hotel decor was in sharp contrast to the attractive appearance of the casino. There was a nice variety of shops and places to eat, which was a positive. The other glaring negative was the late check-in time: 3 p.m., or 2 p.m. if they have a high volume of guests.”

May 20, 2008 by Roger from Fallon, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Atmosphere.
• The wallpaper was peeling.

“Very upscale hotel with allot of benefits, but slightly weathered with age without a drop in price.”

May 7, 2008 by Dwayne from Chicago, IL
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[2]

• Great restaurants.
• My room was old & dirty.

“My room was old and dirty. I also requested a wake up call for 5:00 am, and the call rang at 6:00 am, and I missed my flight. I had to buy a new ticket on a other airline.”

May 6, 2008 by Rolf from Lagrange, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Prestige hotel.
• It was so large, it was quite a hike just to get tomy room.

“Nice, casino type hotel. I was proud to be staying there.”

May 4, 2008 by Susan from Everett, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[3]

• The amusement rides in the parking lot.
• No coffee pot in the room.

“Grand Sierra is a nice place for teenagers.”