User Reviews for Peppermill Hotel and Casino

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Jul 8, 2008 by Rod from Granite Bay, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was courteous.

“Very nice new addition to the hotel, the Tuscany section. Still under construction, but beautifully appointed.”

Jul 8, 2008 by Wendy from Alamogordo, NM
Overall Rating: 1
Cleanliness:[10] • Staff:[4] • Location:[10]

• Fancy.
• Construction was heard from all over the hotel.

“We were given a room on 3rd floor. Construction workers started at 5:30 am. We were giving another room. Again workers above us, same thing. After the 3rd move we finally heard no construction. If we had known this, had not stayed there. Do you know of the hassle of moving room to room and tipping the bell boys 3 times in 3 days. This 3 first days ruined my vacation and I am very angry about the whole situation.”

Jul 2, 2008 by Lisa from Santa Cruz, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Tuscany rooms are the best. Comfy bed, spa jet, robes.
• Not enough pools.

“Check in is always very quick and efficient. Room is clean. Bed very comfortable. Nice area to sit and relax. Big plasma TV. Robes in closet. Spa bath with TV in bathroom. Separate shower. Nice toiletries. Biscotti's is my favorite place to eat. Second best is the sports deli. Soon they will have two pools and two Jacuzzis, spa. I look forward to coming back in the fall when remodel is complete.”

Jun 9, 2008 by Raven from Sparks, NV
Overall Rating: 2
Cleanliness:[8] • Staff:[3] • Location:[7]

• Reasonable rates, nice atmosphere.
• Construction outside our window with no warning.

“1st we where told the pool was open till 10 and I attempted to take my kids swimming at 7:55 its closed. We had major construction outside our window, no warning & no warning next to ice machine arcade for the kids have outrageous prizes. beautiful atmosphere and wonderful restaurants.”

Jun 8, 2008 by Suzette from Eugene, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was clean, the staffs were friendly and helpful, and the hotel offered coupons for the coffee shop & restaurants.
• The decor in the room was rather dated, which brought my star rating down to a 3*.

“I enjoyed staying in this hotel. Guest rooms were clean, public areas also clean. Wait staff in coffee shop very friendly and attentive. The concierge staff was helpful on more than one occasion. The decor of the rooms is rather dated and could use some sniffing up. Overall, I felt safe and welcome in this hotel.”

Jun 7, 2008 by Anon Y. from Delta, UT
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[6]

• HDTV in each room.
• Access from casino, loud, AC.

“Rooms were decent and a good value for the price. Though, having this in the 4 star category is an overstatement. The wing our room was in was a distance from the check-in (which is only accessed via a casino) and the covered parking was a trek as well.”

Jun 5, 2008 by Christal from Sparks, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The newly remodel rooms are beautiful!
• It would be nice if there were more kid friendly things to do.

“My husband and I upgraded to a spa suite. It was wonderful. The original room was just a beautiful. I love this hotel we live in Reno but sometimes when we are broke and can't go away we will rent a room here.”

Jun 4, 2008 by Karol from Meridian, ID
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice rooms, several restaurants to choose from.
• No coffee makers in the rooms.

“Very nice clean hotel. Nice swimming pool. Friendly staff. Comfortable beds.”

Jun 4, 2008 by Laura from Kent, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great food served for room service.
• Your promotion of the upgraded rooms did not carry into their system.

“Nice renovations and upgrades in remodeled rooms.”

Jun 2, 2008 by Don from Pocatello, ID
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to airport and hospital.
• Nothing.

“All employees helpful.”

Jun 1, 2008 by Tess from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• The room was in the new tower. Wonderful.
• Casino.

“A lot of walking to get to the room. It is a casino and casinos are not Family-Friendly. It was not really that easy to find. The room was new and it really was wonderful. Great bathroom!”

May 31, 2008 by Matt from Woodland, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Awesome! Almost felt like Vegas!
• The Coffee Shop had horrible service.

“Great overall experience.”

May 30, 2008 by Don from Hayward, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[10]

• Restaurants and Room.
• Air quality in Casino.

“No non smoking area in the entire Casino diminished what would otherwise be a great stay.”

May 29, 2008 by Mike from Fresno, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Well appointed room with comfortable beds.
• Inconvenient to self park- quite a chore to get from lot to room.

“The Peppermill has done a good job of accommodating guests with impairments.”

May 29, 2008 by Kevin from Oakland, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• Full-service hotel with all amenities.
• Under renovation.

“This hotel is undergoing renovation. I was assigned to an older room that does not reflect the 4-star rating assigned to this hotel. The room was circa 1960s.I am sure this will be a much nicer place after all rooms are renovated.”

May 29, 2008 by Cassandra from Citrus Heights, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great experience.

“It was a great experience all around.”

May 29, 2008 by Terrie from Chico, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, courteous, and clean!
• There is nothing I did not like.

“We had the most wonderful time and were treated like royalty. I will recommend you and the Peppermill to everyone. Everything was clean, beautiful and so spacious.”

May 29, 2008 by Pamela from Union City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The room was very spacious, and the bed was very comfortable.
• They did not offer complimentary coffee.

“This was my second time staying at the hotel, every time the pool is under construction (within a 2 year period). The rooms are what brings me back, and the location to the event I was attending. The desk staff is very courteous, overall I very enjoyable experience for me and my daughters.”

May 28, 2008 by Rahul. from Naperville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Excellent rooms with Jacuzzi bath-tub.

“Great rooms. We were upgraded to Tuscan Tower Suites at check-in. We were provided with the requested crib, but no crib mattress. The Jacuzzi bath-tub was a great feature. Large arcade games area for kids. There was just one problem. When we used a self-service kiosk to check out, our credit cards were billed for room charges. These charges were reversed by the hotel front-desk, but only after a long wait. Also, we were charged a $5.00 resort fee in addition to room charge. We were not made aware of this charge at the time of check in.”

May 28, 2008 by Walter A. from Arroyo Grande, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire place is beautiful. The room was romantic and very comfortable. Nice Furniture and paintings.
• I would have liked a small frig and a coffee maker in the room.

“The room was very comfortable and beautiful. Nice comfortable fluffy bed. The variety of casinos, restaurants, bars and shopping make it really nice to stay there not have to go anywhere else. We enjoyed a nice lunch in the Island buffet. The food was excellent, and the service was very good and friendly. We do plan to go back and stay longer.”

May 28, 2008 by Jenny from Grass Valley, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Charged a resort fee per night.

“It was nice, but not as nice as other 4 star hotels. It didn't have an in room refrigerator or microwave which I appreciate when traveling. Cutting down on expenses is important to me.”

May 28, 2008 by Robert from Flower Mound, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to everything.
• Lots of construction, no view.

“This is not a bad place to stay, especially when the construction is finished. Staff was excellent. My chief complaint was I needed a wake up call one day and did not get it. Fortunately I woke up on my own. This bothered me because I could have missed the event that I went there for.”

May 26, 2008 by Linda from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I had a beautifully remodeled room that was clean, comfortable & quiet. .
• The casino was too Smokey, they need better ventilation.

“I stayed here on a Friday and Saturday night and I was very pleased with my accommodations. The newly remodeled room was great! The food in the coffee shop was average. The biggest negative I found was that the air quality in the casino was poor-they need better ventilation for us non-smokers. I don't hang out in the casino-so I would definitely stay at the hotel again. Great value.”

May 25, 2008 by Chris from Lincoln, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Staff.
• Had to move rooms.

“Great staff. Wireless internet only in the Tower rooms for now.”

May 23, 2008 by Michael from San Dimas, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent rooms in Tuscany tower/midrange in others.
• Poor layout.

“Once construction is completed this will be a 4 star hotel. As it stands its a nice 3 star, parking is problematic and there can be quite a distance between your car and your room (park on level 4 down to level one across to casino, down to desk back up to another level across building and then back up to room).”

May 22, 2008 by Emily from Crownsville, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[9] •

• They upgraded my stay and it was magnificent.
• The lobby smelled of cigarettes and stale.

“The hotel in general was very nice because I was upgraded to the Tuscany Towers. I do not know how the regular hotel would be but the towers were wonderful and new. The room was very spacious and have a large screen TV in the main room and another plasma TV in the bathroom. The bathroom was the size of another room and was very luxurious.”

May 22, 2008 by April from Chico, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was very nice.
• Nothing.

“Very nice hotel, excellent restaurants, we had a great time.”

May 22, 2008 by Cat from Redwood City, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful.
• Buffet.

“The new Tuscan rooms are a little far from the casino.”

May 21, 2008 by Hannah from Las Vegas, NV
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[10]

• Free parking.
• Outdated decorum and entertainment center.

“We stayed in the older part of the hotel. I do not recommend it unless you are looking for a blast from the 80s. Too many mirrors and way too much velour. However, we can't complain much more than that for the price we got - the best vacations are those spent outside of the hotel.”

May 21, 2008 by Ben from Sagle, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Staff was very good.
• Not knowing the pool was not open.

“Hotel was very good But we were not told the pool was not open this not something that should happen when its 85 outside.”

May 21, 2008 by M.H. from Sacramento, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Staff was friendly and helpful; service was quick.
• Room decor was dated and unattractive; mattresses and bedding were hard and uncomfortable.

“Can't complain for the price. However, the room looked like a 1970's flashback; the room's refrigerator was locked; the hotel didn't stock drinking water; the valet failed to provide a claim ticket and lost the keys to the car and we had to look for them in their key rack. Also, the self-checkout didn't work. But for the price, the room was reasonable, beds were a nice size, and the buffet was decent. Aside from the valet blunder, hotel service was fast, friendly, and helpful.”

May 20, 2008 by Cynthia from Lathop, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Had arcade for children, I had the most fun at the arcade with my son.
• The restaurants are not casual friendly. We did not feel welcomed by any of the eating facilities in the Hotel.

“The hotel itself was great. If you want to get away from the hustle and bustle of the main strip, the Pepermill is the hotel for you. I suggest that if you are a very casual person like myself, the in hotel restaurants are not for you. There is a great steak house across the street Ruby River. Steak House beat out any restaurant, I have been too in years. You can go in your jeans and t-shirt. The reservation desk staff is top notch. If you have children they have a great arcade. My thirteen year old and I had so much fun at the arcade while my husband played Poker.”

May 13, 2008 by Craig from Lincoln, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient, everything there dining etc.
• Upcharge on everything: gym, WiFi, resort fee for what?

“Hotel was fine under construction right now. I'm sure it will be real nice when completed.”

May 13, 2008 by Patrick from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The overall resort theme and comfort level was A1.
• Need to check remote for energy level of batteries.

“Great theme resort hotel, with a wonderful and attentive staff.”

May 12, 2008 by Lisa from Round Rock, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[5]

• Close to the airport.
• Construction, no coffee pot.

“Construction going on very early, no coffee pot in room and problem with billing though it was straighten out by the time I left.”

May 11, 2008 by Dave from Citrus Heights, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[1] • Location:[10]

• Very clean and upscale.
• Only that they tried to get us to pay more saying they would put us in another building if we didn't.

“The hotel was very nice. We went with friends that were made to pay a substantial amount more for a different room saying there were no more available in the building. When we showed up we said we will not pay more and will not go to another building and then they accommodated us.”

May 11, 2008 by Marc from Merced, CA
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[5]

• The price was decent.
• The front desk staff was not helpful or accommodating at all.

“The room was not ready when we arrived at the hotel. The staff said there was something wrong with the system check in. We needed a room to change for our friends wedding and they didn't accommodate us at all. We weren't advised where we could leave our luggage and ended up being late to the wedding. We were treated as if we were lower class.”

May 9, 2008 by Phil from Castro Valley, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Price was good.
• Because I didn't pay rack rate, was put into an old room.

“Isolated from the other hotel, stinky smoker room, old banged up and worn out furniture, bedcovers worn with cigarette burns, generally, clean and functional, but just old and in need of a refurbishment. I should have slept in my SUV and saved the money. Also, hit me with a energy fee of $5.60. I will never stay at the Peppermill again.”

May 9, 2008 by Dave from San Fernando, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[6] • Location:[4]

• Nice casino.
• Public areas of older parts of hotel dirty. Rooms dated.

“While the Peppermill Casino is a fun place, the older parts of this hotel are showing serious wear (Montego wing). Room decor seriously dated in this wing as well. At check in, hotel staff pushed me to upgrade to a more expensive room, and declined to give me the non-smoking room I had asked for at time of reservation. Seemed like "bait and switch" to me.”

May 8, 2008 by Carla from Walnut Creek, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Visually astounding, incredible attention to details.
• Sensory overload and loud.

“The Peppermill is a hotel casino conceived of astounding vision backed by big money. An incredible experience well worth giving to yourself. Food was great, and so were the visuals.”

May 8, 2008 by Jonathan from San Gabriel, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Peppermill has a variety of bars and restaurants. Never a dull moment.
• The bartenders were a little slow.

“This hotel has everything from arcades to bars. The only thing that it's missing is a dance club. Although, the neon signs were a little much, the hotel was really great! I had a blast.”

May 8, 2008 by Debbie from Sacrametno, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[3]

• The rooms were nice.
• The smoke. Ventilation in the casino.

“The remolded side of the hotel is very nice. The upgraded rooms were awesome. The food at Biscotti's was awesome but on the old side the food was not very good at all. I must say they have the best coffee I have ever tasted even better then Starbucks.”

May 7, 2008 by Marco from Linden, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Room was clean and bathroom very good.
• Room and hotel was old.

“Good for the price. But the hotel is old.”

May 7, 2008 by Garrick from Fair Oaks, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Top floor very ritzy high ceiling fancy do da.
• No coffee maker-no fridge-small TV.

“The Pepper Mill give me a very nice room much more so than the Atlantis which has put me in a room with the view of a big Air conditioner in a so so room I guess they get away with it because of why I don't know. They treat people like cattle.”

May 7, 2008 by Lise from Twaine Hart, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[8] • Location:[6]

• The staff was very friendly.
• Stains on comforter, filthy chairs, no screens on windows, dated & faded furniture.

“The over-all hotel was nice as was the service. We were in town for a wedding and most of the guests as well as the wedding party stayed there. While all the other rooms were renovated we were given a room that had stains on the comforter, chairs that plumed dust when you sat in them, dated furniture that looked like a set from the movie Casino, no screens on the windows, we called numerous times to have the mini fridge opened to no avail and my friend left with bed-bug bites.”

May 7, 2008 by Itzia R. from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[7]

• The suite they upgraded us to was very nice.
• Housekeeping can't come into your room unless you're in it.

“I liked being upgraded to the Tuscan Tower Suite, however, it only had a king bed and we had to ask for a rollaway bed.”

May 7, 2008 by Jacque from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel staff very helpful and took time to check all.
• Nothing.

“The Peppermill is very well kept, staff is outstanding, food great, clean and a fun place to be. Lots of good things to do in the hotel. Very pleased with it all.”

May 7, 2008 by Jim from Post Falls, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All the employees are very polite, nice, and fun.
• I'm speechless.

“This is, without a doubt, the funniest place to be in Reno. It is a destination hotel/casino. I didn't have to leave the hotel the whole weekend. Extraordinary employees. They all are polite. Even the maids greet you as you pass by them in the hall.”

May 7, 2008 by Mark from Warren, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• It was new.
• Food was not as good as it should have been.

“We were supposed to stay in a regular room. They offered us an upgrade. We declined, but were given the upgrade at the same price. The hotel was fantastic, the food was not as good as we thought it should be.”

May 7, 2008 by William from Hemet, CA
Overall Rating: 7
Staff:[6] • Location:[5]

• Friendly staff and plenty to do.
• Maze like design and perhaps too much colorful neon on interior.

“The hotel/casino was very clean and had full service of restaurants and gaming. We enjoyed our stay and were satisfied with the facility and staff.”