User Reviews for Siena Hotel Spa Casino

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May 3, 2008 by Katy from Sebastopol, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Good location- liked the 24 hour restaurant availability.
• Took a shower first morning, tub would not drain.

“My room seemed small. The view was not mountain side or river. Mine overlooked the roof top air conditioning units. My room was across the hall from conference rooms, which seemed strange to me. To be fair, there were 3 large conventions going on this weekend and most major casino/hotels were solidly booked.”

May 1, 2008 by Enoka from San Leandro, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[8]

• The beds were so comfortable.
• The hotel staff did not clean our room, until we asked.

“Although the hotel was beautiful and the room was very comfortable. The cleaning staff was not up to par. During our stay we had to ask them a few time if they would clean our room, when we returned they had just made our beds and did not give us fresh towels.”

Apr 30, 2008 by David from Lincoln, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• They parked my new $90,000.00 car in a great spot.
• None.

“Would stay here again.”

Apr 30, 2008 by Vicki from Renton, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[5]

• Room service delivery staff was very nice. The room was nice.

“Hotel was attractive and room service very friendly and prompt. The cafe food was mediocre. We didn't eat at the upscale restaurant, so no comment. They could install better ventilation for the casino area, way too Smokey. Nice river view from our room. Nice selection of soap, shampoo, etc. Turn down treats as well.”

Apr 29, 2008 by Jim from Sacramento, CA
Overall Rating: 2
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nice hotel. Without one bad experience would have been rated much higher.
• A/C was terrible and made the hotel stay negative.

“Very clean and nice hotel. Liked it very much for the most part but rated it much lower due to the A/C problem that made it difficult to sleep. If that was not a problem I would have given a much higher recommendation. I would have liked more customer service satisfaction with the issue.”

Apr 29, 2008 by Sandra R. from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• All the rooms were non-smoking, clean, with nice bathroom.
• Our room's window was blocked by air-conditioning duct. Must be higher than 2nd floor to get any view!

“Nice hotel, friendly staff. It's located in a transitional part of town, but did not seem unsafe.”

Apr 26, 2008 by Lou from San Francisco, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• Polite staff.
• Small rooms.

“The hotel is a boutique hotel who attempts to cater to the older single and business crowd. With a small casino and a block from the main drag. This hotel provides a safer less active environment for those who feel that the main drag may just be too much for them. The hotel also gives free afternoon snacks and does courtesy calls after check in to insure your room is adequate. In the end it is a 3 star attempting to be a 4 star. The good part is that unlike many 4 stars that nickel and dime you these days it provides many amenities for business users for free Internet and such.”

Apr 16, 2008 by Jessica from Menlo Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked how friendly everyone was and the hotel was extremely clean and very beautiful. It was a very nice and romantic trip for me and my husband.
• There really was nothing I that I did not like it was like I said very friendly that staff extremely nice and overall I had a great time there.

“I would recommend this hotel. It is very well kept. I love how friendly the staff was, as soon as we got there to check in the staff member offered to up grade us to a kind size bed/suite it was so pretty. I extremely enjoyed my trip and it's not to far from the silver leg. Or other close casinos. I would definitely stay at this hotel again.”

Apr 9, 2008 by Ben from Rancho Cordova, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Classy, nice decor, quiet, charming, easy parking.
• Standard rooms are very small.

“Nice hotel, a little off the Reno Strip. The standard queen sized room is way too small for my taste. Hotel was clean and attractive. Casino is small. For the prices they charge, I recommend any other hotel.”

Jan 30, 2008 by Bryan from Davis, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[4]

• Workers are friendly.
• Had only smoking rooms available.

“I may try to stay again once they're done remodeling.”

Feb 27, 2007 by Bill from Sacramento
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[7]

• Regular-sized room with nicer furniture.
• Attempted double billing for room.

“In January, 2007, we made a reservation for February. Upon checking in at the confirmed date in February, the front desk told us they had no record we had already been charged and were going to charge us again. The burden of proof was placed solely on us. We had to dig in bank statements and produce the visa reference number to show we had already been billed. Their response after that was basically - "oh, we must have thought you were checking in at the end of January and billed you as a no show." They never apologized, nor explained how this error had happened in their system. We have since tried to get an explanation from management - no response.”

Aug 23, 2006 by Amy from Redding, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful scene of the river and central parks, cafés, and downtown lights.
• Nothing.

“Highly recommended. It was a beautiful room to go along with the beautiful scenery, and very clean casino.”

Aug 9, 2006 by Judi from Boulder City, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the location (by the river), loved Lexie's restaurant & the Spa.
• Liked it all.

“The Siena is a beautiful boutique hotel, spa & casino in the heart of downtown Reno, NV. Our room faced the Truckee River, which we loved looking at. Lexie's restaurant also overlooks the Truckee; the food, service & ambience is excellent. Siena's location to downtown Reno, NV allows one to walk downtown as well as enjoy the River Walk along the Truckee River to enjoy the river & the scenery. A truly delightful hotel/spa. I loved the spa, it is immaculate, serene with excellent services. Will only stay @ the Siena while visiting Reno.”

Jun 12, 2006 by Hana from El Cerrito, CA
Overall Rating: 2
Cleanliness:[9] • Staff:[6] • Location:[5]

• Clean.
• They charged more!!!

“Rooms are small they didn't have my reservation and they charged more. I booked 2 rooms for $199.98 +tax but they charged $387.36.please correct this mistake.”

Jun 9, 2006 by Martin from Sacramento, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Chocolate covered strawberry's after the evening turn down.
• The valet took 10 minutes to get my car and I was in a hurry too.

“I enjoyed this hotel very much. I would stay here again if in Reno.”

Jun 3, 2005 by Patti from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Wanted 2 beds but could not guarantee. Check-in give us 2 beds and choice of rooms- got river view.
• Having trouble getting a receipt showing proper amount paid.

“Hotel was very nice and clean. The staff was friendly and helpful. Had a great view of the river. Told rest of Baseball team about it and hope all of team stays there next year.”

Mar 20, 2005 by Caroline m. from Ripon
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Large rooms, clean, staff helpful
• 1-2 blocks from major casinos, Casino a bit worn but pleasant

“I made reservations after reading other guests comments in comparison to regular hotel ratings. The Siena was given very positive ranking. We were very pleased. The staff was helpful and pleasant although only one of our internet reservations was entered we had no trouble getting a second room. I had also brought the internet printouts of the reservations. Rooms large, clean, very quiet the first night, the room next door on the second was very noisy but a call to the desk brought security immediately and quiet. Walking to major hotels a bit uncomfortable at night but if there are several of you, no problem. It is really over the river and a block from Harrahs. We'd definately do it again. Gets you away a bit from all the action but not too far.”

Dec 2, 2004 by Keith H. from Laguna Beach
Overall Rating: 8

“Probably the nicest hotel/casino in Reno...keep in mind it is Reno.”

Sep 8, 2004 by Marianne B. from Vacaville
Overall Rating: 9

“The Siena was a pleasure to stay at and I would definitely stay there again! Rooms were comfy and clean with large bathroom. Wonderful river view! Enjoyed the casino and the Contrada restaurant also.”