User Reviews for Sands Regency Hotel and Casino

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May 22, 2008 by Peter from Hayward, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The beds were way too hard for the family.

“We enjoyed our one night stay.”

May 21, 2008 by Melody from Las Vegas, NV
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[10]

• The rooms were spacious and clean.
• The hotel itself was kind of dump, with low ceilings.

“The room itself was fine, but the casino is kind of run down. When I found out we were staying at the Sands, I thought it would be quite glamorous, but au contraire! The hotel was smoky, had low ceilings. But it was in a central location so we overlooked it.”

May 20, 2008 by Carol from Costa Mesa, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient.
• No refrigerator.

“This hotel was perfect for our needs.”

May 15, 2008 by Nancy from Salt Lake City, UT
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Spacious room, no noise from other guests.
• Smokers, casino.

“Being right in the Downtown area of Reno it was hard to find. Having to walk through the smoky casino to get to the hotel front desk puts a bad impression in your mind before you see much of the hotel. The room was very large and spacious and comfortable. For the price it was an okay place to stay.”

May 11, 2008 by John from Fallbrook, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[1]

• Nothing.
• Dirty, crack addicts walking out of hotel. Did not feel safe at all.

“This hotel would only be good if you were down on your luck and needed a place to stay.”

May 9, 2008 by Brittany from Hollister, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The room was bright and big, I love the colors and the size of the room.
• The pillows were a little hard, next time I will know to bring my own

“It was a nice hotel, not right on the strip of everything but not a long walk, its nice distance. I loved the view it was a great hotel, the hallways were a little short so if youre tall might not be the best choice. But all in all it was a very nice hotel.”

Apr 30, 2008 by Gurvinder from San Jose, CA
Overall Rating: 5
Cleanliness:[2] • Staff:[4] • Location:[8]

• Only the location and the casino.
• Almost everything.

“Had to wait almost 45 mins for registration itself. In spite of requesting for a queen-size double bed, we were given twin beds. Since the hotel was paid for, we couldnt even cancel. The casino is open 24 hours but the restaurant closes much too early. The "meals diner" was a good place but I am fed up of diners like a decent meal sometimes. No bell boy, no room service, inadequate housekeeping, missing staff. As an Indian I have high tolerance for these kinds of things hotels in India are far better.”

Apr 30, 2008 by Diana from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room, clean bathroom, clean sheets.
• Hard beds.

“Rooms are nice and roomy, beds were a bit hard on the back, but sheets were clean, and so was the bathroom. Towels were not dinghy but nice and white. Price was reasonable for a Saturday night, Casino was nice. Meals, dinner was good and a lot cheaper than San Francisco meals.”

Apr 24, 2008 by Lisa from San Jose, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[8]

• The shower was remolded and fantastic.
• Poor customer service. Housekeeping beating on the door at 8 AM repeatedly!

“Upon checking in I was told that they had booked me for 4 rooms. My reservation was 2 rooms. They asked for my ID and told me they needed my reservation number which I had forgotten to bring. I called home and had my daughter give me the numbers since they were on the table. Then the next morning, I brought a customer service issue to the front desk and asked to speak to a manager. (Housekeeping had beat on my door 7 separate times beginning at 8 AM) Manager did not apologize and said housekeeping was just doing their job. I insisted to be shown where a warning is posted for the customers saying housekeeping would begin beating on doors all the way down the hall at 8am daily. He couldn't and said for me to have a nice day. This is unacceptable!”

Apr 9, 2008 by Alexandra from Hayward, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Was a nice place to stay. Spacious rooms!
• Someone was smoking in non-smoking section.

“It was a good place to stay. I liked the space, and the hotel room was pretty clean. View could have been better. Overall it was well worth.”

Mar 25, 2008 by Mary from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Great rates. Spacious and clean room.
• Decor is dated,needs updating and it would be terrific.

“My husband works in the casino business - so we have visited many hotel/casinos over the years. The Sands was above average. Great rates. Spacious rooms and very clean. Friendly staff. Good food. With a bit of a contemporary "facelift" this hotel would be terrific. I will stay here again!”

Mar 21, 2008 by Marc from Norfolk, MA
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[8]

• In-expensive.
• All public areas are seedy and low brow.

“Good rooms, low prices.”

Mar 10, 2008 by Nancy from St. Louis, MO
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• Price was right.
• Do not stay in the main tower. Their ventilation system stinks and our room smelled like the smoky casino.

“Food is awful for room service/Mel's diner. Mattress in the main building was harder than a rock and kept shocking me. The mattress in the "new" tower was much better. Would only recommend for an inexpensive stay and only in the tower over the roulette area.”

Feb 20, 2008 by Mike from El Cajon, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[8]

• The casino in the lobby, and garage parking.
• My bath tub was clogged upon arrival.

“The hotel is ok if you are a senior citizen. Average age is approx 60. It is too colorful for the average traveler.”

Feb 19, 2008 by Bernadette from Helena, MT
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[4]

• The rooms were generous and clean - room service was good.
• The shower handle was loose, wall outlets were not too handy.

“I was surprised at how nice the room and hotel in general were. I would definitely recommend this hotel for people who don't need all of the frills of a 4 star hotel, just a comfortable place to sleep and keep your things safe.”

Jan 3, 2008 by Jude from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[8]

• Within walking distance to main street Reno and all the big casinos.
• Old, in need of renovation.

“It was OK. It won't be my first preference but I would stay again.”

Dec 31, 2007 by Weili from Pleasanton, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Nothing liked.
• Smoking in the registration, small space in the lobby, slow elevator, ignore request.

“Smoking everywhere, small space, slow elevator, asked to call to request queen bed but ignore it at the registration. I will not use the hotel or recommend it in the future.”

Dec 21, 2007 by David from Conyers, GA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[6]

• It was cheap.
• The people at the desk didn't seem to have my reservation info right.

“We got in late, around midnight, and the desk person checking me in didn't seem to have the correct info about my reservation which I paid for online and she tried to make me pay for it again. We got it straight, but at midnight, I was in no mood to wait 20 minutes for them to get the info right. Went to their diner (meals) and the food was not very good IMO. I was tired and perhaps not in a good mood so my opinion could be tainted by that. Otherwise, I have no real problems. The accommodations were adequate for the money spent and I would stay there again.”

Dec 16, 2007 by Barbara from Parumph, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• It was clean and friendly.
• Parking for hotel check in.

“It was comfortable. The location had a few draw backs for safety, but all in all it was fine.”

Dec 13, 2007 by Leiahna from Susanville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very personal and friendly.
• I didnt like the rude girl who works at the front of the New York steak buffet.

“The rooms are big, the beds are comfortable, for the price that I paid I expected a lot less, but received a lot more. I would recommend people to stay at this hotel because it's a great place to gamble, it's quiet, the steak buffet is cook to order and the food is actually good and the staff is friendly.”

Dec 3, 2007 by Sean from Lake Elsinore, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• Rooms pretty nicely decorated and spacious. Good value.
• TVs pretty old; front desk understaffed. Always a line and only one staff member to check guests in and out.

“For the money, a large comfortable room. Has the Vegas casino feel but a little less modern decor. The room decor was not bad though and had a nice view of the city. I'd stay there again. Wish they had more staff at the front desk though. . .”

Nov 30, 2007 by Larry from Lewisville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Parking was inside and easy to get in and out of. The room was spacious and view was fantastic.
• There was no access to the rooms from the parking lot. You had to go back to the ground floor.

“They were just as courteous whether you were staying one night or a week. The room was clean, neat, and well organized. An ideal place for the business man that is looking for a quiet place to work and rest and not particularly interested in gambling. We will definitely stay there again.”

Nov 28, 2007 by Roger from Fallon, NV
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• The choices of restaurants.
• The smoking in the lobby (it was a casino).

“Pleasant overall, but knowing the amount of money coming in from the casino, I would have expected more money poured into the rooms (like soundproofing, better mattress, no fee internet service). These are things that 1-2 star motels strive for, yet it seemed to be absent there. You could definitely see it was an older hotel.”

Nov 19, 2007 by Ron from Pflugerville, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Casino and restaurants were nice. Large room.
• We were by elevator. Heard elevator noise but had no trouble sleeping.

“Good value for a casino hotel. Large parking garage. Two towers. We did have to carry luggage through casino area. Rooms were large and clean. We had a large king bed. It was a good experience. We would stay there again.”

Nov 9, 2007 by Sherri from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Cable TV, shower with bathtub, 24 hour cafe, garage.
• Pepsi machine rip off 35 cents, had to go one floor down.

“My room was near train track on the 12th floor; train can rumble thru and wake you up.”

Nov 4, 2007 by Celso from San Jose, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Service is good.
• To much small smoke.

“I like everything about this hotel.”

Nov 2, 2007 by Daniel from Benicia, CA
Overall Rating: 8
Staff:[6] • Location:[6]

• Quiet, clean, friendly staff, the window opens a little.
• I could hear a baby crying in the next room; hotel smells like smoke.

“The hotel was o.k. A baby was crying in the next room. The hotel smelled like smoke. It was a good value.”

Oct 19, 2007 by Bill from Stockton, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Friendly staff and clean rooms.
• Had to call maintenance twice.

“Adult oriented hotel with good dining, friendly staff. Good maintenance crew.”

Oct 7, 2007 by Olivia from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to main attractions during our event street vibrations.
• No dislikes.

“Everything was close and convenient. Rooms were clean and didn't reap of smoke smell. Great place to stay.”

Sep 26, 2007 by Shauna M. from Rohnert Park, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[10]

• Location.
• Smells of cigarettes everywhere, dirty room, uncomfortable bed and pillows.

“If you want a cheap hotel in a convenient location to downtown Reno, this is it, but if you are expecting anything else, this is not the hotel for you.”

Sep 24, 2007 by Cindy from Sandy, OR
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[9]

• Close to Virginia Street for Street Vibrations.
• The drain in the bathtub was slow to drain with drain plug missing bathtub was full of dirt like drain plugged up. Bath sink was missing drain open hand.

“It was o.k., I didn't care for the waiter's and staff most had a problem understanding and or speaking English. Slow to get you a drink while gambling at machines and the machines were tight didn't see anyone winning anything. The outside Security for our motorcycles was outstanding. Sands cleared a whole parking lot just for bikes and had 24 hour security.”

Sep 22, 2007 by Surya from Everett, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• Service Is good, clean and quiet.
• Smell cigarette, no coffee In room, elevator too slow.

“I like to stay In this hotel because the service Is good, quiet In room and clean, also the location Is easy to find.”

Sep 19, 2007 by Kimberly from Fremont, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Carpet.
• Elevator.

“It's okay. But too expensive for the star level and service.”

Sep 18, 2007 by Mary from Winnemucca, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff, clean and very efficient, nice room and helpful staff.
• Location of parking.

“We were extremely pleased with the help of the staff, the cleanliness of the whole hotel and the room. We appreciate the quietness of the room even though a casino is usually a little noisier.”

Sep 14, 2007 by Dolores from Redwood City, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Had everything we needed for time spent there.
• Hard time getting the key to work.

“3 c's! Clean. Comfortable. Convenient.”

Sep 11, 2007 by Norman >. from Vallejo, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[9]

• Nice attractive room and convenient restaurants.
• Check in was a little slow and hard to find location to check in.

“I really enjoyed it and found it easy to locate.”

Sep 10, 2007 by Steve from Anacortes, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[3]

• I had a difficult time finding hotel registration in casino, parking garage was also hidden. Unable to communicate with cleaning staff.

“The hotel seems to have problems on several levels.”

Sep 7, 2007 by Charles from Nome, AK
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[7]

• Room had a good view!
• Front desk personnel

“My account was billed prior to my stay in Reno. When I checked in, the front desk didn't have a record of my credit.”

Sep 5, 2007 by Rob from Long Beach, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice rooms.
• Casino was very dated and not the best crowd.

“Rooms were spacious and nice. Casino crowd was a bit local heavy and a bit rough looking. Parking location and access not the greatest.”

Sep 4, 2007 by Wendy from Hayward, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The front desk was friendly and quick. Room type request accommodated. Great 24 hour diner on site.
• The only problem I had was the bed was too hard.

“Great location. Friendly staff. Large, clean room. Restaurants on site are wonderful!”

Sep 4, 2007 by Bryan from Concord, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location is close to downtown Reno.
• Everything seems so wore down.

“Can't give me a king size bed room per request, and had to settle on a twin size room.”

Sep 2, 2007 by Barb from Incline Village, NV
Overall Rating: 3
Cleanliness:[9] • Staff:[3] • Location:[10]

• Location.
• Tacky. The cleaning staff started tapping on doors at 7am.

“Will never stay there again.”

Aug 24, 2007 by Michelle from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Fast and friendly staff!
• The color of the bed sheets was hideous!

“All employees were friendly and helpful. The view from the room was spectacular at sunset.”

Aug 21, 2007 by Verna from Winnemucca, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Convenient to other casinos.
• Close parking should be for hotel guests. No family activities.

“Overall it is a very nice hotel; it is geared more for adults. Staff was very helpful and nice.”

Aug 20, 2007 by Paul from Valencia, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy freeway access!
• Too bad about the smoking in the casino.

“It was a great stay for the price.”

Aug 16, 2007 by Judith from Glendale, OR
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great people working there.
• No live music.

“Had a good time, they were very accommodating. Since we stayed for a week, we could just tell the maid service what we wanted.”

Aug 15, 2007 by Rod from Napa, CA
Overall Rating: 8
Staff:[8] • Location:[8]

• Close to Downtown - Easy parking.
• Smoke in the Casino - Dirty Carpets.

“For business work in room, I need more light and better place to set up small office. Would be nice to have a small icebox.”

Aug 4, 2007 by Mike from Kaneohe, HI
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[5]

• Price.
• Dirty rugs, run down, many on staff are hard to understand, food below par.

“A very tired and undercapitalized property to be avoided.”

Jul 31, 2007 by Kelly from Sherwood, OR
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[7]

• Room was nice.
• Casino kept having computer issues, lines were long, food was ok.

“I'm not sure I'd go back. The hotel kept having computer issues in their casinos. The lines were long. Many of the employees did not have any sense of urgency. The food was ok.”

Jul 28, 2007 by Karen from Pendleton, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great view of downtown.
• Restrooms in casino hard to find.

“Was given top floor room, great view of downtown, housecleaning staff very friendly, security helped us locate a wheelchair rental.”