Marriott Vancouver Pinnacle Downtown [Vancouver, BC]- Hotel Reviews

User Reviews for Marriott Vancouver Pinnacle Downtown, Vancouver

Average User Rating: 9.0

Cleanliness:[9.0] • Staff:[9.0] • Location:[9.0]
Based on 2135 user ratings

Aug 21, 2008 by Marty from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

Front desk, bellman and concierge were all helpful.
None.

“This hotel was situated well for business and leisure travelers. Was able to find restaurants nearby, the harbor was within walking distance and the trolley stop was just outside the door. Had a great stay in Vancouver at this hotel.”

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Aug 19, 2008 by Ray from Chicago, IL
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[9]

Swimming/pool/sauna 24hrs. Great location.
They put me in a cornered room which is small and irregularly shaped. Not clean-hair in the bath tub.

“Great location and exercise facilities. I hated their internet charging policy - 16.95 per day (12pm to 12 pm). Even Hyatt offers a much for 14.95 per day (anytime to anytime). I also hated the hair I saw in the bathtub when I moved in.”

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Aug 17, 2008 by Lori from Kennewick, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

Granite staircase & downtown location.
Only one mirror in bathroom.

“Extremely friendly and accommodating staff. Would stay there again!”

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Aug 12, 2008 by Leah from Eugene, OR
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[5]

The room we ended up in had a nice view, but we had to pay 50/not extra.
Terrible staff (maids were good, desk, concierge, valet hopeless).

“Downtown Vancouver is not really the best location to stay in this beautiful, waterfront city. However, Coal Harbor is close to the marinas and to sea planes, and if you are on a high floor, the view from the rooms can be lovely. The staff of the hotel needs retraining and better management. The front desk appears not to communicate with bell and valet staff; bell and valet staff disappear at peak periods. Needs a serious manager.”

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Jul 30, 2008 by Mogens from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

Food location staff.
Restaurant closed for private event Ok but Concierge menu too short.

“Menu maybe too short. Good food, lean and well composed. No Sunday buffet, which we like. No room information about the pool such as are towels available, bathing shoes and such.”

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Jul 30, 2008 by Katrina from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

I liked the fact that the hotel used brand name products that normally only carried at higher ends or boutiques.
The housekeeping staff was a bit noisy in the morning (before 9 AM).

“The hotel was comfortable to sleep in and centrally located. The amenities were above average. The restaurant was wonderful (unique NW type dishes), some dishes were very healthful. The staff was very nice.”

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Jul 24, 2008 by Roman from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

Located in quiet area and a short distance away to restaurants.
None.

“The hotel is a walking distance away to restaurants, shopping areas and the waterfront. I would say that it is close to the bus lines and the Skyway Train Station.”

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Jul 24, 2008 by Shandy from Lake Oswego, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

Great friendly staff, beautiful room, very comfortable bed!
The spa bathroom was not of the highest quality.

“Great hotel, very clean, comfortable, beautiful linens and very comfortable bed. Would stay again in a heartbeat. Staff was exceptional.”

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Jul 24, 2008 by Kay from Bowen Island, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

Outstanding pool and exercise facilities. Hassle-free check in. Wonderful, comfortable bed.
Parking fee.

“Great value, friendly staff, wonderful facilities. Lovely location - quieter part of downtown but walking distance to everything including Coal harbor and Stanley Park. Definitely worth a return visit.”

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Jul 22, 2008 by Steven from Beverly Hills, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

Central location. pleasant staff.
Small room. No internet.

“I was disappointed that the room was so small, and there was no internet connectivity in the room. Other than that, hotel was fine.”

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Jul 19, 2008 by Chiok from Vancouver, BC CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

Location and ease of airport bus service to hotel.
Coffee, tea and milk missed out on some days.

“Overall, a very safe and clean hotel, big room but the reception area is small and no free internet service.”

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Jul 16, 2008 by Darren from Duncan, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

Clean rooms, nice decor.
Hotel guests have to pay for parking, $24 per day.

“Nice hotel overall, nice clean rooms, modern decor. But guests paying premium prices should not be expected to pay for parking at the hotel in my opinion.”

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Jul 16, 2008 by David from London, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

The location was excellent. Great view across inner harbor to Downtown and float planes landing in front of hotel.
Many expensive condos are being built nearby, but some older industrial area still exists.

“This hotel was excellent value for the money. It was situated directly on the Victoria inner harbor and from the patio/walkway outside you could easily view float planes landing/taking off. By crossing a nearby bridge you could easily walk to Downtown restaurants the Empress in 10 minutes. Overall, a great experience!”

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Jul 15, 2008 by Mike from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

Location was great.
Finishes were a little old for a 5 star hotel, i.e. chips in furniture, etc.

“Very comfortable, excellent location, tasteful, but perhaps just a tad dated in its design, appearance and finishes compared to other more contemporary hotels of the 4 star level I've stayed in.”

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Jul 10, 2008 by Amber from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

I loved the 24 hour fitness center and pool area as well as the helpful staff.
The room we got was smaller because the larger king size rooms were full.

“There were many things I loved about this hotel. The staff was incredibly helpful and responsive. The pool and fitness area were both 24 hours, so if we were exploring the city late we could take a dip in the hot tub to help our achy muscles. The bathroom in the hotel room had not only a tub, but also a glass shower. Even after we had checked out, the staff held our luggage for us so that we could explore the city for one more day.”

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Jul 10, 2008 by Vishant from Smyrna, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

The location was great.
The staff was not very friendly.

“Pros: The location was great. Walking distance to many attractions and very convenient to get around to Stanley park, bus tours, ferry tours and shopping areas. The room was clean and adequate for party of three (2 adults and one child). The restaurant at the hotel was nice and the gym facilities including the pool, steam and sauna were impressive. Cons: We were celebrating my wife's birthday and I called in advance to request a room on a higher floor if possible and they said it shouldn't be a problem. There was not even an acknowledgement of the request which I know was noted. They also said they would call when it would become available and we never received a call or a note. Internet access is fairly expensive $15! for a deluxe hotel that is unacceptable. Overall an average experience.”

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Jul 10, 2008 by Cj from Newcastle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

Hotel location, friendly staff, free room upgrade.
Small lobby, pool water too cold, expensive parking.

“Hotel is in an excellent location, within walking distance to Stanley Park, Robson Street and Gas town. Staff was very friendly and even upgraded our room to a suite for free when they didn't have 2 bed room that we had requested. Down side parking cost extra $23. The hotel room and lobby could have been more spacious.”

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Jul 9, 2008 by Dorothy from Seattle, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

Staff was very friendly and helpful.
Food was so - so and menu in bar was very limited, no mini bar in room.

“The staff was probably more helpful than at other hotels where we have stayed. Overall just fine though - clean room, comfortable bed, good location.”

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Jul 9, 2008 by Charlie from Cinnaminson, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

Great location, great staff, clean friendly.
No complaints.

“Great location, great staff, clean friendly.”

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Jul 9, 2008 by Naomi from Federal Way, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

Good location, helpful staff.
Ice machines were not at every level - parking was expensive.

“This was good for a short stay, if I was there longer than a weekend I don't think I would have liked it. After going to a concert that ended at 2 am, the staff was there and helpful to give tips on places that were open to eat at that time - the location was great for shopping and dining.”

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