Embassy Suites Hotel Niagara Falls/Fallsview

Photos of Embassy Suites Hotel Niagara Falls/Fallsview, Niagara Falls

• Add your own photo of Embassy Suites Hotel Niagara Falls/Fallsview

User Reviews for Embassy Suites Hotel Niagara Falls/Fallsview, Niagara Falls

• Add Your Own Review »

Dec 6, 2008 by Angela from Springfield, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good off season specials. Nice rooms. Everyone was very friendly.
• $20 per day parking and didn't know about it until we checked out.

“This hotel has beautiful falls-view rooms at a great off season rate. It was a Jacuzzi suite with buffet breakfast at a good price. The staff was very friendly and helpful. The room was very clean, spacious, and comfortable. The only negatives are ones I've encountered before - nothing is free and the add-ons are all expensive. No free internet - wireless or otherwise - unless you use their computers. Cost was $12.95 (Canadian) per day. Valet service only (at least that is what we're told when we drove in) and parking was $20 per day. And this was not disclosed up front. I only learned this when I went to check out. I like ES and will stay there again, but it's always discouraging when you're charged for a service you're forced to accept.”

Oct 29, 2008 by Sandrew from Kitchener/Waterloo
Overall Rating: 1
Cleanliness:[6] • Staff:[4] • Location:[8]

• The view from the window.
• Everything!

“Just terrible! We were charged way over priced! The only thing that was good about the hotel room was the view of the Falls. The coffee tasted like it was sitting there for a million of years! To get our car was an adventure. The valet parking attendants had no idea what they were doing; it took about 1/2 hour to get our car. It was a disastrous of a stay earlier this month. Oct 2008 I would not stay at this hotel or any hotel that is associated with Embassy. My vote is a no.”

Oct 29, 2008 by Po from Kitchener/Waterloo
Overall Rating: 1
Cleanliness:[6] • Staff:[4] • Location:[8]

• The view from the window.
• Everything!

“Just terrible! We were charged way over priced! The only thing that was good about the hotel room was the view of the Falls. The coffee tasted like it was sitting there for a million of years! To get our car was an adventure. The valet parking attendants had no idea what they were doing; it took about 1/2 hour to get our car. It was a disastrous of a stay earlier this month. Oct 2008 I would not stay at this hotel or any hotel that is associated with Embassy. My vote is a no.”

Aug 31, 2008 by Xin from Ann Arbor, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Staff was friendly and nice. The breakfast was great!
• The carpet in the room should be cleaned better.

“Awesome! The carpet in the room wasn't the cleanest. Other than that, everything else was great! The kids loved the breakfast and the pool. The hotel was close to everything. I will definitely come back.”

Aug 25, 2008 by Joe from Montebello, NY
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[9]

• Friendly and courteous.
• Gave us smoking room, couldn't get rid of the smell.

“The hotel is what I'd expect from an Embassy Suites. We had a great view of the Horseshoe Falls from the room; however, they tried to remove the smoking smell to no avail (disgusting).”

Aug 14, 2008 by Bena from Fresh Meadows, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love everything about this hotel, especially the breakfast.
• The only thing I really did not like, was not too many vegetarian choices.

“My family and I loved our stay; we especially enjoyed the breathtaking view.”

Jul 20, 2008 by Jack from Petoskey, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location (proximity) to Niagara Falls was great.
• Restaurant was overpriced.

“Great place to stay. Nice view of the Falls, close to restaurants, shopping and attractions. The staff was friendly and very helpful. I would stay there again on my next trip.”

May 15, 2008 by Kristina from East Lansing, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location.
• No lactose free options of milk or creamer, not many veggie options.

“In this day in age and for the star level, national chain that this hotel represents it was shocking that they did not have lactose free milk or creamer. It was also surprising that there were not more vegetarian options or indications with the food. Otherwise, the hotel was fantastic. The parking was easy, the service was good and the stay was relaxing.”

Mar 27, 2008 by Clifford from Northfield, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location.
• Bad coffee.

“Good place to see the falls.”

Dec 18, 2007 by Suzie from Pikeville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The view and the pool.
• The parking was valet only and cost $20 a day.

“Beautiful, great view of falls, comfortable beds, great views of everything.”

Nov 2, 2007 by Margaret from Marietta, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The suite was good value for us and our son and daughter, including breakfast for 4.
• Mgrs. Reception in the evening only offered tickets for 2 people, although there were 4 of us in the suite.

“Excellent in all respects, from the courteous desk clerk, to the elegant suite overlooking the falls.”

Sep 28, 2007 by Tami from Ossian, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Falls view was excellent.
• Breakfast service rather disorganized.

“We found our stay enjoyable. The staff was pleasant and helpful. Breakfast is nothing to write home about but they provide a lot to choose from. It was very convenient to the falls area with restaurant and shopping near by. This is not an inexpensive stay however it is moderate for the area and worth the cost.”

Sep 24, 2007 by Paul from Bedford Heights, OH
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location.
• Willingness to please guests.

“Everything was great except I didn't get the room view that I wanted and it was available.”

Jul 2, 2007 by Anne from Copley, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The hotel porters were informative and very friendly. Also the waitresses were very friendly as well.
• It's not the Embassy Suites we are used to in the States. The cleanliness was not up to par, and the buffet breakfast was a zoo.

“From the moment we arrived, the little spaces to park the car was cramped and busy. And of course the valet parking per day is $20. One block down the street, we could have parked for less than $l0. My daughter and I had three little girls (10, 8, & 5) so we had a suite which was very nice. We asked the girls at the desk how far is the Maid of the Mist and they misinformed us. The room was good, but the cleanliness was not up to par for Embassy Suites. And the carpet in the entry room was dirty and old. But we had extremely friendly bell boys and waitresses. Be prepared to pay a lot for everything in Niagara Falls. However, we had a wonderful family vacation with my grand daughters. The falls are awesome and the hotel is close to everything.”

May 5, 2007 by Bill
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great view, large suite, hot tub, free breakfast, free drinks, Keg restaurant, friendly, helpful staff.
• Cannot think of anything. Maybe too close to the Casino!

“My wife and I spent three wonderful evenings at the Embassy Suites celebrating our 30th anniversary. Having recently (within the last year) spent time at both the nearby Sheraton and Marriott, I was anxious to make a comparison. Although both other hotels were fine, the Embassy was by far the best. Why? Location, for one - located close to the Falls with the best view. Value. Price of rooms is very competitive and you get twice the size with the suite. The free breakfast was fantastic - very well done and saved us a ton of money. The nightly reception party with 2 free drinks each was much appreciated. Of course the Keg restaurant located on site served up fantastic steaks (we ate there twice). We had a suite with hot tub and view of the Horseshoe Falls. Did I mention the friendly, helpful staff? Would definitely go back and highly recommend.”

Apr 19, 2007 by Hajime from Needham, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Good location.
• Parking.

“Parking was expensive and valet service was really bad. I had to wait more than 30 minutes to retrieve my car.”

Apr 11, 2007 by Jeff from Toms River, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was better than expected. No detail overlooked.
• Self parking was not an option. Valet was slow and slightly inconvenient.

“Suite was large and comfortable for 4 adults. 2 additional sinks came in handy with kids. Great selection of food with complimentary buffet breakfast. Spectacular view of falls from the keg restaurant. Food was a bit overpriced for the experience. Excellent selection of equipment in the gym.”

Mar 18, 2007 by Teresa from Vancouver, BC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, friendly staff, breakfast.
• None.

“This hotel was fantastic! We had a room facing Niagara falls which was unbelievable! The staff was always helpful and friendly. Breakfast is included everyday. What else could people want! The location is the best! My husband was on business and I was sightseeing with the other wives. Room was very spacious.”

Jan 6, 2007 by Sergei from Fishers, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attitude of all staff members was outstanding.
• As nice as everything was, the buffet breakfast was a little short.

“Exceptional attitude by staff. Friendly, helpful, free upgrade to better "falls view" room. The location has to be one of the best naira falls hotel locations. Our family just wanted a nice stop-over on a return from a Canadian mass ski trip at naira and we found this to be one of the highlights of the trip. All family members would highly recommend this facility.”

1 of 1 people found this review helpful.

Sep 25, 2006 by Patricia from Athens, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of hotel fit finish and furniture were quality as was the construction of this hotel very friendly staff.
• Their 15 passenger van. The interior was destroyed and no running board to get in, difficult for seniors.

“I have stayed in Embassy Suites before. The quality of the hotel and staff were excellent as expected. The complimentary breakfast is a delight. Met some great staff people that way.”

• View All User Reviews

Amenities at Embassy Suites Hotel Niagara Falls/Fallsview, Niagara Falls

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Casino Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services