Hilton Niagara Falls Fallsview

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User Reviews for Hilton Niagara Falls Fallsview, Niagara Falls

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Sep 4, 2008 by Cathy from Xenia, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great view, staff upgraded us because of late check in.
• Valet parking is expensive and we had no option.

“Great upscale decorating and perfect location for seeing the local sites. Cost is high for a family but is comparable to local spots.”

Sep 1, 2008 by Justo from Walden, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The 26th floor was nice with a view of the falls and surrounding area.
• Some construction going on next door, with a new another building going up.

“The hotel was very clean, the restaurant on the 33rd floor had a beautiful view and the food was great but the price was very expensive.”

Aug 11, 2008 by Yang from Scarborough, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The room is really good.
• The window is not clean and it is not that quiet outside of the room.

“The window of the room is not clean enough. It was not quiet outside of the room in the morning. I was been waking up in the morning several times. The other parts were great.”

Aug 6, 2008 by Jeff from Fitchburg, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Pool and location.
• In room Jacuzzi did not work, elevator was like a sauna.

“I expected better for a Hilton. The in room Jacuzzi did not work which was a big let down for my kids. Also the elevator to the North tower was like a sauna. Every time we rode up in it other guests beside me made the same comment.”

Jul 8, 2008 by Uriel from Dearborn, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good rooms.
• Bar tender was very rude.

“Good installations.”

Mar 5, 2008 by Deborah from West Monroe, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very comfortable beds.
• We asked for a falls view and you could barely see them.

“We requested a falls view and paid more for it and we were very disappointed that you hardly them at all. They were obstructed by a building.”

Jan 25, 2008 by Margaret from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Good Service, it was under construction but not that once can notice.
• The prices at the bar.

“Great location, good customer service, ok valet parking - the timing can be improved.”

Jan 5, 2008 by Richard from Utobicoke, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was nicely decorated. The room was quite pleasing and great view from my guestroom. I will come back many times.
• The restaurant and bar closes too early. The time could have been extended to 12:00 a.m.

“It was my first time visiting the hotel and my first impression was great. The friendly service of the valet parking and the front desk staffs were friendly and polite. The room was fabulous and nicely decorated with the most breathtaking view of the Casino and the Niagara falls. I enjoyed my stay and will definitely recommend this hotel to my friends and family. The price was great.”

Dec 11, 2007 by Waheed from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Simply the best.
• Room space should be more.

“Overall pleasure to stay there.”

Nov 20, 2007 by Matt from Erie, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beautiful facilities.
• Room smelled Smokey even though it was "non smoking".

“Hotel was more than we expected! For an additional $30, we got a room on the 17th floor with a great view of the American falls and the Clifton Hill area. The pool was also spectacular! We normally stay at the Radisson and this was definitely an upgrade for us! Only negatives were the room smelled "smoky" even though it was supposedly a non smoking room. Also, clock was an hour and 10 minutes fast and housekeeping came up, had to get a screwdriver, and never returned. Other than that, would highly recommend!”

Oct 16, 2007 by Judith (. from Fredonia, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very professional staff.
• Windows are dirty.

“I found that the switches on the lights didn't properly work, the TV remote didn't properly work, and the glass enclosed shower was leaking water all over the bathroom floor.”

Sep 12, 2007 by Marie from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Cleanliness, room is spacious and friendly staff when we ordered room service.
• Valet parking only, pool is not that cleaned- not heated enough for young children.

“Nice and clean hotel, the staff is friendly, room is spacious, but only valet parking due to constructions so it was very busy and you have to wait for a while for your car- it should've been free. The pool must be heated especially the wading pool for the little ones.”

Sep 5, 2007 by Nick from Toronto, ON CA
Overall Rating: 4
Cleanliness:[9] • Staff:[3] • Location:[9]

• Great location.
• Electricity didn't work.

“The power was out for about 12 hours and the staff didn't tell anyone what was going on and didn't really seem to care. The staff I dealt with was ignorant and rude. I expected more and got much, much less! I will likely stay at the Marriott the next time I visit Niagara Falls.”

Aug 27, 2007 by Roger from Salem, NH
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[9]

• The location proximity to the falls.
• The 45 minute waits for my car to be brought down. It would have been longer had I not inquired as to its where about.

“I was a little disappointed at the stains on the carpet in my hotel room. It would not have taken much for it to have been cleaned. The overall experience was ok up until the point where we were kept waiting in the misting rain for 45 minutes waiting for my car to be brought down. My wife was steaming and I convinced her to simply get in rather than carving some one a new orifice. The only reason why it was only 45 minutes was because I finally cornered one of the attendants and asked what the hold up was. He checked and told me my car had been brought down a long time ago. I found it hidden on the ramp that went under the hotel. It was not visible from the front entrance where we were told to wait. A little communication would have gone a long way!”

Aug 22, 2007 by Erin from Middlebury Center, PA
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[5]

• The proximity of attractions and the view of the falls.
• I don't believe the price we paid was suited towards our room (could have paid. less for what we got).

“The people were very friendly and helpful; however I don't think we received a room for the amount we paid for it. Very close to the local attractions and the falls. The fireworks were easily viewed from our room too!”

Aug 22, 2007 by Jill from Glendale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful, clean and very customer oriented.
• I really can't think of anything.

“The room was beautiful and had many amenities. The hotel restaurant has a spectacular view and the food was excellent. The staff was very friendly and efficient.”

Aug 16, 2007 by Joe from Putnam Velly NY
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• Waiting staff / bell / valet excellent.
• Information desk empty most of the time, you cannot rely on the shuttle service.

“Information counter empty most of the time, the front desk not well informed, shuttle service never on time and takes you only to old casino. Plan on taking out your car more often than expected. Waterfall in pool was not working entire stay; maid service comes late in the afternoon to make up rooms. If you plan on eating at the front cafe, expect a bus load of visitors cutting through the restaurant. Great view of the falls fl 17-33. The bell/ valet and waiting staff excellent. it seems that the hotel caters to vip, executive class, not to the little man. In addition to room taxes you pay $11.00 advertisement fee for hotel daily. And $20.00 parking fee for your stay.”

Jul 14, 2007 by Jim from Carnegie, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The view, the comfort, and the location.
• The parking was the only issue.

“The hotel was great for me and my kids. Would consider staying there again.”

May 28, 2007 by Soloman from Detroit, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great room and wonderful staff.
• NA.

“Great location, staff was very helpful and I would recommend to anyone who goes to Niagara falls.”

1 of 1 people found this review helpful.

May 28, 2007 by Myra &. from Newark, DE
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[8]

• It was very nice clean overall.
• Not knowing that parking was not included.

“We had a great stay! Hotel was very nice clean. Staff was very friendly! Convenient to the falls just a short walk! ”

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Amenities at Hilton Niagara Falls Fallsview, Niagara Falls

180* Door Viewer 24 Hour Housekeeping Accessible Alarm Radio Audio/Visual Equipment Rental Automated Teller (ATM) Automatic Door Closer Baggage Storage Bathrobe Bathroom amenities Children''s Menu Clock Radio Coffee maker Complimentary Beverage Concierge Desk Connecting Rooms Cribs Electric Service Electronic Smoke Detector Electronic locks Elevators Express Mail Fitness Room Foreign Currency Exchange Gift Shop Hairdryer High Speed Internet Access High chairs In-Room Treadmill Internet access in guest room Iron Jacuzzi Kitchen, full Laundry/Valet Service Local Area Transportation

Lounge Lower or Adjustable Closet Rod Luggage Hold Meeting Rooms Mini Bar Multi-Lingual Staff Newspaper Deliv''d M-F (Local) Non-Smoking Parking facility Photo Copying Service Playpen Printer Refrigerator Registration Policies Restaurants and Bars (Outlets) Room Service Safety Deposit Box Secondary Locking Device Sofa Bed Telephone - Auto Wakeup Telephone - Two Lines Telephone - with Dataport Telephone Services Telephone-with Speaker phone Thumb Dead Bolt Tour Desk Trouser Press Turndown Service Vacation Station Video Cassette Player Video Games featured on TV Video Messaging Visual Strobe/Hearing Impaired Welcome Amenity Work Desk with Lamp

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