Marriott London Park Lane

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User Reviews for Marriott London Park Lane, London

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Sep 4, 2008 by Stephen from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Service, room, gym, pool were all what I expect. Did not disappoint!
• Everything was great!

“You must stay at the Marriott Park Lane. I have been to London many times and this hotel and staff go beyond their duty to make your stay enjoyable. The best stay in London ever. The location is convenient for the tube (Marble Arch).”

Jul 16, 2008 by Michael from La Jolla, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[8] • Location:[6]

• Very comfortable bed, great concierge, quiet room.
• Very expensive room service, crabby managers, location just ok.

“Customer relations not good. Also, the upgrade to executive was overpriced. Aside from that, the room was small and comfortable. Room service was scary expensive (22 pounds for breakfast - $44 - that pubs charge $8-10) and so not really an option. Concierge and bell hops were great. Best I've had in any hotel.”

Jun 3, 2008 by Jessie from Newbury Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great beds, spacious rooms, super location, excellent service.
• WI-FI not included in room rate.

“This is the best hotel we have ever used in London. The location is superb and our room was clean, comfortable and huge by London standards.”

May 27, 2008 by Yardena from Vancouver, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Huge bedroom and bathroom, great sheets and pillows, mirrors everywhere, phone in bathroom, excellent service.
• The shower with a half curtain/half gate only and no bathtub.

“Fabulous hotel. Anyone would want to stay there. We were thrilled. The room is huge for Europe--even for North America. Great value and pure luxury.”

May 13, 2008 by Audrey from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, new, boutique feel, stellar customer service.
• Better public spaces.

“Great location close to tube, clean, new rooms and outstanding customer service!”

Apr 16, 2008 by David from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location, amenities.
• Cost of amenities i.e. internet access, bar fridge.

“Great hotel in Downtown London - perfect for the business traveler looking for a good location, and superior comfort!”

Mar 30, 2008 by Tom from Arlington, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Extremely clean and friendly staff.
• No free Internet access.

“Located just right off the metro near the Marble Arch so it is very convenient to get anywhere in the city. Staff are extremely friendly with excellent service. However, not many free amenities are included in the price such as Internet or breakfast.”

Mar 26, 2008 by Lefant from Rockville, MD
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[6]

• Room was quiet.
• Not customer oriented.

“I don't think the doorman should have to go find someone to work the front desk. When I am checking in after 4 pm I expect there to be a room available and not have to wait 30 minutes. I don't like having to tell staff repeatedly I don't want to wait in the cafe where they can forget about me. I don't want to listen to staff discussing their problems with their job while I am waiting. I don't like having an opinion survey placed on my pillow every night. I like to get wakeup calls I ask for. Never found a hair dryer but had a wooden box with a shoe bag on my bed every night.”

Mar 6, 2008 by Alan from New Rochelle, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room, pool, location and staff.
• No sauna or steam room, need more light in room.

“I was very pleased with the hotel. The staff was great. I loved the personal wake-up calls. Great location, nice pool, great large flat panel TV. Near great restaurants. There isn't anything that was disappointing worth mentioning. I wish they had a sauna. For my travel and business needs, this was perfect. I hope come back frequently.”

Mar 5, 2008 by Jeff from Oakland, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[9]

• Staff worked to solve problem.
• Hotel did not have non-smoking room initially.

“It's a Marriott upgraded to 5-star status. Clean and nice, but still a Marriott. I'd say 4 stars. Hotel said one was not available but did find one in the end.”

Feb 25, 2008 by W Geoff S. from Plainfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Our room was so quite, right in the center of London.
• Sorry, we loved it.

“This is a very nice hotel and the staff was wonderful. We requested a King size bed on arrival and they were able to accommodate us.”

Feb 18, 2008 by Sue from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Lovely small hotel in great area with personable service.
• Rooms small.

“This is a high quality small hotel in a great area. Although the rooms are small, if you can get into this hotel with a discount, it is a great deal!”

Feb 11, 2008 by Roy from Kew Gardens, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Pool.
• Reluctance to give us a room with a view.

“Extremely well maintained and staffed, however staff seems to be selective as to who gets serviced.”

Jan 21, 2008 by Raymond from Port Matilda, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful Rooms.
• Internet access very expensive.

“Excellent hotel. I highly recommend.”

Jan 20, 2008 by Heidi from Jessheim, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Good location, big room, good price. I will come back!
• Nothing. But something disappears in my room.

“Very good location. Bigger room than normal in London. Swimming pool, very nice - it was free. Quite place, and next to Oxford street and the tube. But this hotel was one of the best.”

Jan 18, 2008 by Alan from New Rochelle, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great bed, great attentive staff, personal wake-up calls, generally helpful.
• Room views were off walls and back alleys - but not a problem for me.

“The hotel was wonderful from the time that I got out of the taxi. Doormen and porters were very helpful. Room was large, good desk for working and great lighting. Room service (breakfast and late dinner) was very good. Great location for underground and bus service. This was perfect for me for business. Great pool, but I would love a whirlpool and sauna.”

Jan 18, 2008 by Mark from Austin, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and friendly staff.
• Concierge was not very knowledgeable.

“We stayed at the Marriott Park Lane for 4 nights in January 2008. The location is fantastic-very close to Buckingham Palace and around the corner from a Pharmacy, McDonalds and Underground stop. The first room we were given was nice but the bed was horrendous. It had a huge dip in the middle. We ended up switching rooms in the middle of the night because we just couldn't sleep in it. Management handled our situation well and we were very happy with our second room. The hotel was nice and quiet, the staff friendly and the rooms were nicely decorated and maintained. It was a very nice hotel, but I would not classify it as 5 stars (we stayed at the Dorchester in London the night before, now that is a 5 star hotel). However, we had a good stay at the Marriott Park Lane and would surely recommend it to others. One plus is that it had American electrical plugs in the room in addition to the British ones. A couple of downsides- First, the breakfast buffet. It wasn't very good and it cost $40 for one person (the exchange rate is very bad right now). Also, the concierge was not very knowledgeable about some of the activities we were interested in, so you really need to do some of your own homework. But, overall, it was a very nice hotel.”

Jan 17, 2008 by Tom from Arlington, VA
Overall Rating: 10
Staff:[9] • Location:[9]

• Great location , large rooms, modern baths, very helpful staff.
• Limited lobby spaces, insane mini bar prices.

“Nice hotel on top of Marble Arch tube station. Very large room (Huge by London standards) Very nice staff. Modern bath with big tub and heated towel bar. Helpful front desk, doorman and concierge. All cable channels plus London and US papers each day. Decent and reasonable restaurant (140 Park Lane) and very good independent Asian restaurant on site (very popular, reserve early). Hard to wrong here.”

Jan 14, 2008 by Ola from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• 24 hrs fitness.
• A lot of traffic in park lane, but very quiet room.

“Nice a clean, friendly staff a very good value.”

Jan 9, 2008 by Marilyn from San Anselmo, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Lovely staff.
• Inconsistent maid service.

“Lovely location, small rooms, very clean, maids knocking at all hours, only minus.”

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Amenities at Marriott London Park Lane, London

24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Bath Tub Business Center City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cordless Phone Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding

Ice Machine In Room Movies Indoor Pool Iron Lounge Maid Service Meeting/Banquet Facilities Mini Bar Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Secretarial Service Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Wake-up Service

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