Crowne Plaza London Saint James Hotel and Suites

Photos of Crowne Plaza London Saint James Hotel and Suites, London

• Add your own photo of Crowne Plaza London Saint James Hotel and Suites

User Reviews for Crowne Plaza London Saint James Hotel and Suites, London

• Add Your Own Review »

Sep 25, 2008 by Jeffrey from Bloomfield Village, MI, USA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Location.
• Staff doesn't speak English; Many rooms unable to connect to Internet.

“My wife and I travel to London and stay in the city two to three times per year. We love the central/convenient location of the Crown Plaza, St. James and have had a number of positive experiences over the past 5 -6 years. This past visit, (22 - 24 September), was absolutely terrible. The problems began at check-in. Two very inexperienced young women (with no apparent supervision) at the check-in desk. Absolutely the worst visit we've ever had to a Crown Plaza property.”

May 31, 2008 by Dean from Fort Lauderdale, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Fitness center/location.
• Bed.

“Great location, would stay again, only problem with hotel was springy mattress.”

May 19, 2008 by Melanie from Paramus, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convenient location, great building architecture.
• 4 person lift, really small corridors, old bed and dresser.

“It's really a nice hotel over all, just did not really like our room. I guess that's what we get for the price we pay even though it's a 4-5star hotel.”

May 8, 2008 by Randall from Tullahoma, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great location and lobby.
• No A/C in our room.

“Great location, 5 min walk to Buckingham Palace, 10 min to Westminster Abbey. Very attentive and friendly staff. No A/C in room. Was told that it's not needed most of year. Room did get a little stuffy even though temp outside never rose above 55 F. Room also faced nice apartments behind hotel. Quiet but not private from a visual perspective.”

Apr 28, 2008 by Janet &. from Calgary, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to everything you'd do when visiting London.
• Can't think of anything.

“What a delight to gamble on line and be pleasantly surprised to get what you asked for when ordering from the dark. The Crowne Plaza was wonderful.”

Apr 27, 2008 by Mary from Ft Lauderdale, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Located close to train and attractions, friendly staff, clean rooms.
• Rooms very small, no complementary breakfast.

“The location is very convenient for walking to lots of the attractions and taking the train or subway to the rest. All staff were friendly, concierge was a little busy so did not feel we received personal attention all the time. Rooms very clean and attentive service.”

Apr 11, 2008 by Linda from Norwich, CT
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[9]

• The staff was helpful.
• The carpet in the room was stained and it wasn't a 4 star hotel.

“The first room they wanted to give us was in a different building and we would've had to walk down all kinds of hallways to get there. It was unacceptable. The 2nd room was not pristine in any way. It needed a makeover. I expected a much better quality from a Crowne Plaza hotel.”

Apr 3, 2008 by Abigail from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location! It was in walking distance to many of the London sites.
• They were servicing the elevators and it made it difficult since there weren't stairs accessible.

“This hotel had a great location in London. It was walking distance from Victoria Station and also one block from Buckingham Palace. The location is more a business section so much of the stores were closed or empty on weekends. With numerous room amenities the stay was very pleasant.”

Mar 26, 2008 by Paula from Staunton, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Located in a quiet and safe area.
• Everything was very expensive 9 pounds for 1 hour of internet.

“Everything else in this hotel was very over-priced. Very nice inside and comfortable, but couldn't afford to eat at the hotel or use the "extras".”

Mar 24, 2008 by Clare from Media, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• It was near the center of many sights as well as the tube.
• We could hear the tube below us; it sounded like it was going right outside our window at times.

“It was in a very convenient location. There was a public library and also a market nearby. The neighborhood was very attractive. Check-in was painfully slow, but other small problems we had were fixed promptly.”

Mar 22, 2008 by Steve from Pearland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and quality of service.
• Expensive.

“It is a very nice hotel close to Buckingham Palace. Beautiful rooms, great service, friendly, and within walking distance to Big Ben, Parliament, the London Eye, the tube and the bus route.”

Mar 17, 2008 by Liliana from Detroit, MI
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[8]

• The location.
• Only one elevator was in function, the pressure of the water was poor, the toilet did not flush, the safe in the room could not be programmed, the tow.

“The location was great and we could see everything, but the quality of the accommodations does not meet 4 star standards in my opinion.”

Mar 16, 2008 by Clare from Victorville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was key; quite and very civilized and historic area. The reception area was elegant and staff were excellent and always helpful.
• Only one functioning elevator; they were working on the second.

“For those interested in the traditional sights of London the location of this hotel is excellent. It is within easy walking distance of Westminster Abbey and the Houses of Parliament, and there is a tube station nearby. The room was comfortable and very quiet. The cleanliness was excellent. It is an old-fashioned hotel, not like typical American chain hotels or motels.”

Jan 28, 2008 by Marty from Brookpark, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Central location to London Attractions.

“Met expectations of visit. Cleanliness of room and hotel were impressive. Staff was friendly; concierge was informative and willing to help.”

Jan 21, 2008 by Karla from Federal Way, WA

Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent staff, perfect location.
• Frozen room, poor heating or insulation.

“Couldn't ask for a better location which is what commands the price of the hotel. Staff was excellent. Room older but very clean. Must have has single pane windows, drafty and very cold.”

Dec 3, 2007 by John from North Bethesda, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location and staff service.
• Drapes were difficult to close; lift was in repair - although noted.

“Excellent location, superior staff, comfortable rooms - could be a touch nicer, but overall a great stay at a great hotel.”

Dec 1, 2007 by Kirk from Mableton, GA
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[9]

• Lobby & location.
• Service when problems.

“Great lobby and location however hotel did not handle problems well including wrong room, broken toilet, no heat in room, broken internet cable, etc. Problem resolution was not only poor but confrontational.”

1 of 2 people found this review helpful.

Nov 18, 2007 by John from Palo Alto, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location and the building exterior.
• "No smoking" room reeked of cigars.

“Comfortable hotel in great location, near St Jamess park and Buckingham palace. Very friendly staff. Although check in/out were both very slow. I had to try three rooms before getting what Id asked for (a king sized bed) and that one smelled of cigar smoke. Somebody else had charged a meal to my room it was removed after I protested. Hotel is arranged around a wonderful courtyard but it means that getting to the rooms is sometimes like traversing a maze. (I was lucky only a few steps away from the lift, on the 8th floor, with a view over the local roofs).”

Nov 6, 2007 by John from Richardson, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great concierge, beautiful lobby.
• Loose fixtures in bathroom, put in room far removed from main lobby.

“The decor of the hotel was very pleasing, and the staffs were extremely helpful. However, to access our room we had to maneuver through a maze of hallways and corridors to get to our elevator. Several times we got lost because a door that was usually open happened to be closed. The food was average at best and very expensive.”

Oct 18, 2007 by Barbara from Bury St Edmunds GB
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Spacious room, good location and pleasant décor.
• We were told at check in breakfast was included it wasn't.

“For the money we paid this was excellent value. A top class hotel in the centre of London with helpful staff and a most acceptable pre theatre dinner.”

• View All User Reviews

Amenities at Crowne Plaza London Saint James Hotel and Suites, London

24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Business Center CD Player Cellular Telephone Rental City Center Coffee Maker in Room Concierge Desk Copy Service Currency Exchange Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Florist Golf Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room Multilingual Porters Radio Restaurant Room Service Safe Safe Deposit Box Satellite TV Sauna Secretarial Service Security TV Remote Control Television with Cable Trouser Press Turndown Service Wake-up Service