Crowne Plaza Hotel Niagara Falls

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User Reviews for Crowne Plaza Hotel Niagara Falls, Niagara Falls

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Sep 14, 2008 by Anelia from Carrollton, TX
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[9]

• Location.
• They put us in a smoking room, old, dirty carpet, dirty walls.

“The hotel overall was not clean, it looked very old and run down.”

Sep 12, 2008 by Vivek from Bellevue, WA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• Nice, clean and very close to the falls. Had a Starbucks in the lobby which was a big plus.
• I'll equipped business center. No time limit imposed on the usage of the business center.

“Stayed here with my parents for my first visit to Niagara falls. The hotel is very clean and the rooms are of decent size. There is a Starbucks in the lobby which was very convenient. The falls are a very short walk, about 5 minutes from the hotel. There is free parking provided. The Seneca Niagara Casino is directly in front of the hotel. I cannot comment on the restaurant in the hotel having not eaten there. All in all this is a very good place to stay if you are a leisure traveler. Not so much for the business traveler since, they do not maintain their business center properly.”

Sep 12, 2008 by Liz from Cleveland, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Friendly staff, comfortable surroundings, and clean.
• The noise from the hallway was loud at times.

“Comfortable beds friendly, staff nice, pool closes to attractions.”

Sep 8, 2008 by Kenny from Pittsburgh, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Not a 3 or 4 star, maybe a 2 I expected more. Area around the hotel was a dump.

“Hotel was ok, beds were nice, carpets could be cleaner except for casino across the street from hotel the area around hotel looked like a ghost town.”

Sep 7, 2008 by Ammar from Bethel, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Newly renovated.
• Expensive.

“NA.”

Sep 3, 2008 by Mahesh from Austin, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• It was a nice hotel.
• A little too expensive.

“The hotel is a good hotel but a little off from the main attractions. Charging for car parking even for the hotel guests was a little hard to accept especially considering the fact the hotel was away from the main strip at least a few blocks.”

Sep 3, 2008 by Junaid from Markham, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location, cleanliness, price.
• There was no halal food served either in the hotel or in the vicinity.

“Excellent location, good food, clean hotel. I would recommend this to friends.”

Sep 2, 2008 by Lori R. from Fairport, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Had to exit in early AM due to a fire alarm, no explanation provided to guests.
• Overlooks rooftop.

“The rooms were comfortable and spacious. The staff was pleasant and helpful.”

Sep 2, 2008 by Raghu from Columbus, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very spacious, neat and cozy.
• There is nothing that I did not like.

“Very spacious, neat and cozy. Had a pleasant time staying in this hotel. Will definitely recommend to stay if any one wants to visit Niagara. It's very near to all the Niagara attractions.”

Sep 2, 2008 by Sandra from Southwick, MA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[9]

• Closeness to Niagara Falls (location).
• Dirty.

“My room had stains on the ceiling. Bathroom shower had mold, rug was soiled and dirty, staff was non existent, no restaurant. Fire alarm went on, hotel staff did not give an all clear to go back into hotel after evacuation.”

Sep 2, 2008 by George from Toledo, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Nice pool, nice room and friendly staff.
• Cooling in room was inadequate.

“Close to the Falls! Top Notch Hotel! Would stay here again!”

Sep 2, 2008 by Daniel from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beautiful decor and bedding. Really surpassed expectations.
• Wish the pool was open later, area was a little sketchy.

“I didn't quite know what to expect, but this was probably one of the best hotel experiences I've ever had. There is a flyer in the room that tells you about how you can buy the bedding they use in the rooms. Very comfortable, clean, great mattress, and overall great experience. Highly recommended.”

Sep 1, 2008 by Sriram from Apple Valley, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was very near, just as expected or even better.
• The hotel staff did not walk us through what was available in the hotel, including breakfast options.

“The location of the hotel was very good. Ample parking is available and the hotel staff gladly authorize the parking ticket. The staff was courteous and friendly and the hotel is neat and tidy. They also have a Starbucks in side the hotel, which is very cool. There is breakfast available, which the staff did not tell us about (for a fee of course). The staff did not walk us through the hotel or inform us about the laundry, gym, pool, etc, neither did they inquire about any club memberships. I am a priority club member, and when inquired later in the day, I was offered a better room and a breakfast coupon. If you are used to attitudes that you can expect in New York, then you should be good (with all due respect).”

Aug 28, 2008 by Scott from Sugarloaf, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel staff, in particular the person that checked us in at the door. Very friendly.
• Nothing not to like. Hotel was great.

“I've never met a friendlier group of hotel employees. This place was great, I'll certainly return to it during my next visit to Niagara Falls.”

Aug 28, 2008 by Julie from Conemaugh, PA

Cleanliness:[6] • Staff:[6] • Location:[10]

• The bed was incredible! Bathroom was clean and large, ample towels, hair dryer, toiletries.
• Room was a long walk from elevator, carpeting is worn/dirty.

“Pleasant staff, nice room with a great bathroom and awesome bed. We were located on the fall side, and though we couldn't see the falls themselves (just the mist), we did have a nice view of Ontario - the fireworks display was very pretty. I would recommend this to others as a great place to stay.”

Aug 25, 2008 by Bill from Newcastle, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location of the hotel and price were excellent.
• The room smelled very badly.

“Originally we were told that there was no other room to change us to. I phoned back after noticing the towel, glasses, soap, etc had been used. They immediately changed my room to one that did not smell like smoke. The hotel and staff was very good. I would highly recommend this hotel.”

Aug 25, 2008 by Sharon from Burlington, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[7]

• It had a very warm swimming pool, the kids liked it.
• Service in the restaurant was horrible; location was great; free parking.

“It was ok. Next time I will definitely call ahead to ensure a non-smoking room. We were stuck in a smelly smoking room. The beds were extremely comfortable. The staff in the lobby and pool area were excellent. Less can be said for the sports bar/restaurant. Good prices, but very bad service, bordering on impolite service in the restaurant.”

Aug 25, 2008 by Linda from Rochester, NY

Cleanliness:[6] • Staff:[6] • Location:[8]

• Location across from casino.
• No tub. Dirty carpet (stains). No working fan in bathroom.

“I expected to stay in a wonderful updated hotel room. The carpet had dark stains. There was no tub in the bathroom -- very disappointed! Women like to relax and take baths. The fan in bathroom wasn't working. The art work was hung next to the bed -- odd! Should have been on the big bare walls facing the bed. In the morning, doors were slamming at 6 am, as people were leaving. This went on for twenty minutes. Mediocre experience.”

Aug 24, 2008 by Holli from Centralia, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• It was beautiful, comfortable rooms.
• Restaurant was quite expensive.

“The hotel was everything we had hoped for. Good location, comfortable rooms were very clean.”

Aug 23, 2008 by Chris from Federalsburg, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, nice hotel at a budget hotel price.
• Concierge seemed like he was there to sell a package rather than help with experience.

“The hotel was in a good location to the falls and much nicer than most of the hotels in the area. Bar/restaurant had decent food, but not much selection. People were friendly and helpful. Overall, a nice place and would recommend.”

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Amenities at Crowne Plaza Hotel Niagara Falls, Niagara Falls

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Copy Service Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Iron Laundry/Valet Services Lounge News Stand Parking Phone with speaker Pool Porters Public Address System Restaurant Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms Video Checkout