Hyatt Regency Coconut Point Resort and Spa

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User Reviews for Hyatt Regency Coconut Point Resort and Spa, Bonita Springs

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Sep 7, 2008 by Barbara from Boca Raton, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very pleasurable experience. The hotel was great.
• It can't think of anything. If they could have controlled the weather we could have made some mores.

“I thought everything about of was worst. The people, service and grounds was top notch.”

Sep 5, 2008 by Robert from Davie, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Excellent customer service, family-friendly pool area.
• Complimentary beach lounge chairs and umbrellas were not made available due to beach erosion.

“Great resort for couples or families looking for an all-in-one resort. Beautiful common areas, wonderful selection of 3 pools (including one family-friendly pool with beach entrance and water slide and one adults-only lap pool). Even though the resort is not directly on the beach, it is a pleasant 15 minute boat ride (complimentary) to get there. The one negative pertaining to the beach was the fact the complimentary beach chairs and umbrellas were not made available due to the high surf and limited beach area (however, I spoke with a hotel employee who stated the chairs and umbrellas have not been available since May 2008.) A big plus was being able to use the amenities at the Hyatt's vacation condos just a few blocks away (you can drive there or take the resort's shuttle). The amenities included a lazy river, a waterfall pool, and a toddler's pool. Dining at the resort was pleasant; food was good, prices were somewhat high (to be expected when dining at a resort). I cannot comment on the kids camp because my kids were too young to be enrolled. However, other guests were spoke with said their kids enjoyed it. Overall, a very good experience.”

Aug 13, 2008 by Peter from London
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff. The pools.
• Resort fee. High price of food. Take mosquito spray for the evenings.

“Fantastic hotel. Incredibly helpful staff. Very convenient mall 1.5 miles away with cinemas and restaurants. Shame that the boat doesn't run earlier/later because of the turtles (which I am convinced don't really exist).”

Jul 31, 2008 by Ondene from Miami Beach, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Beautiful hotel, great for families, friendly staff.
• Furniture in room and carpet looks a little worn.

“Highly recommend, especially for families. Great location. Well kept grounds and pools. Dining in hotel is reasonable. Beautiful and large mall with lots of shopping and dining just minutes away.”

Jul 10, 2008 by Adam from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was friendly and helpful. The rooms were comfortable.
• Access to the lazy river at the attached property was limited.

“This is a unique place to stay. We stayed over the 4th of July and the resort was crowded. This hotel is wonderful even in crowded conditions.”

Jun 16, 2008 by Samira from Lakeland, FL
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[1]

• The lazy pool.
• TV did not work, bed was not comfotable, added a resort fee after they told us they wouldnt.

“Hotel was not in a great location to begin with, we thought it would be a beachy location by the description of the proximity to the water, island was just ok, they packed us in with beach chairs like sardines, shore was filled with shells and my friend got cuts on his feet, the TV did not work, they recommended going to a local mall as something to do! The sad thing is that we actually did since there was nothing to do at night. Hotel was nice, the room was ok, but bed left a lot to be desired we felt like we did not get good rest.”

Jun 2, 2008 by Craig from The Villages, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nothing.

“One of the best I've seen. They provide beyond your expectations.”

Jun 1, 2008 by Jordan from Maple Valley, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful setting inside and out. Well maintained grounds and very cozy rooms.
• Having to pay a $12 a day resort fee. For what? A dip in their pool? A newspaper? Since when are these not included in the room rate.

“The hotel has created a very inviting environment inside and out. Our corner room had three balconies with great views of the surrounding area including the Gulf of Mexico. The staff was generally helpful, especially the concierge. This wonderful gentleman proved to be a great resource on our short stay. Our room was clean and comfortable and the hotel grounds were very well kept. If we had not been hit with unforeseen resort fees at checkout we would not hesitate to stay at this hotel again. The only drawback to our experience at this hotel was having to pay $12 a day for a resort fee. As far as we know, this was the first time we've ever been charged extra for a dip in the pool and a copy of the morning paper. We had a fabulous time at the hotel, but we will definitely be tentative to stay again.”

May 22, 2008 by Tatiana from North Miami Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved spending our 20 year anniversary at the Hyatt Coconut Point.
• The food at Tanglewood restaurant was disappointing, not worth the price.

“This was our second stay at this hotel and will definitely like to return. We loved it all except our diner at Tanglewood. Next time we'll try the Tarpon Bay restaurant. The staff and facilities were exceptional, we were even greeted with a glass of champagne! A plus is the boat ride to the beach. And last, but not least there's great shopping very close by.”

May 16, 2008 by Caroline from San Mateo, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great pools for kids, private island with beach.
• Pool towel deposit.

“Great hotel for kids, fire pit for s'mores, access to lazy river pool and other pools of the Hyatt timeshares, beach on private island with boat rides provided by hotel. Only downside was that you had to bring back pool towels every time if you did not want to be charged $15/towel. So you had to make sure nobody took your towel or that you loose one.”

May 14, 2008 by Rose from Pembroke Pines, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff went out of their way to help with whatever need.

“The staff of this hotel are helpful and friendly. Did what ever needed to be done to make our stay better. I rate them a 10.”

May 13, 2008 by Matt from Naples, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The atmosphere is relaxed.
• Drinks are expensive.

“I frequent this resort regularly. The customer service is excellent. The atmosphere is relaxed and it feels like a true vacation, even though I only live a few miles away. My children love the pool areas.”

May 7, 2008 by Chris from North Bay Village, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Beautiful pool areas.
• Restaurant that I ate at was not good and way too expensive for the lack of quality.

“Beautiful lobby and pool area. Staff were very friendly and room was just mediocre.”

May 5, 2008 by Amy from Lenexa, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This resort was so relaxing to come back to after a day of business work.
• They charged an additional $12 per night for amenities whether they were used or not.

“Overall, this was a wonderful hotel and resort. The staff was friendly, it was very clean, and the amenities outdoors were amazing. I would definitely stay there again.”

May 1, 2008 by Doug from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Everything!
• 12.00 Per day "resort fee" for being able to be at the resort.

“Everything about this place was great, the pool was awesome and the kids pool was far away from the other. I would definitely come back here.”

Mar 30, 2008 by Katrina from Mequon, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view from east facing room was outstanding, staff was very accommodating, complimentary champagne at check-in.
• Gulf beach front was far from hotel, closed at 4:15, only accessible by ferry, not an oceanfront property.

“The hotel is beautiful with a few qualifications. It is not on the ocean. Ferry service was fun, but impractical. Short hours and very crowded ocean beach. Pools are great, fountains and waterfalls provide ambiance but are somewhat noisy. Lots of younger kids during spring break fun if you are with your family. Maybe not fun if you are childless? Staff is fantastic! Room views on south side are spectacular. We asked to be reassigned from north view over roof and golf course. Received an awesome south view. West views are reserved for those who pay more. Great experience.”

Dec 15, 2007 by Anne from Langhorne, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful property and relaxing environment.
• Put us in a non view room even after we requested a view and the hotel was empty.

“This hotel was very near shopping and great dining. The beach was a nice short scenic boat ride. The pool was pristine. The grounds and atmosphere of this property were wonderful.”

Dec 6, 2007 by Tammy from Tonganoxie, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gorgeous property, gracious employees.
• Cheapened the great atmosphere or "feel" created by charging a $12 fee at check-out for misc resort services used or not.

“This hotel was everything that was advertised and I imagine would have been a great place for kids with all the water activities. The only thing that I disliked was that I was charged a $12 fee at check-out. When I asked what the charge was for they told me self parking, newspaper, faxes, phone calls, and the fitness center and it didn't matter if I had used any of those services or not. I have run into this at the Broadmoore in Colorado Springs too. It is only $12, but to me it tends to take a great experience and cheapen it. I would rather they just charge $12 more for the room. It would be different if the charge was based on usage of the services it is said to be for, but it isn't when I suggested that they tell you up front that there will be such a charge, the answer was that it is listed in the fine print in the information you are asked to sign when you provide your credit card for incidentals at check-in. Wonder what happens if you notice it at that time and say that you don't want any of those services and therefore not the charge either?”

Dec 3, 2007 by Stephanie from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful, relaxing hotel that I wish we could have stayed longer at.
• Nothing.

“Beautiful hotel with a very friendly staff. Great pools to spend the morning by. The boat ride to the private beach was very pleasant and we even saw dolphins near the boat. The private beach was very nice. Unfortunately the tide prevented us from getting there before 2 pm. I wish we could have stayed longer there. It was very nice. Beds were really nice and the room was spacious and comfortable. I would go back again.”

Nov 28, 2007 by Shelia from Parkland, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The facilities are kept spotless even when lots of guests are present.
• The Thanksgiving buffet was over priced for the food selection.

“This was our second stay and was just as enjoyable as the first. Didn't like the restriction of not being able to use the sister facilities till after 4pm because of Holiday.”

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Amenities at Hyatt Regency Coconut Point Resort and Spa, Bonita Springs

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Fitness Center or Spa Golf Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Television with Cable Tennis VIP Rooms/Services

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