Omni Chicago Hotel

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User Reviews for Omni Chicago Hotel, Chicago

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Sep 10, 2008 by Neal from Wadsworth, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Flat screen TV, and great mattress.
• The room did not have a sofa.

“It was a good value.”

Sep 5, 2008 by Michele from Grosse Pointe Woods, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• We loved that rooms were suites and that staff was quick to correct and compensate for any problems that arose.
• Coffee cart in lobby was very limited for breakfast food (muffins etc.) available and supply was usually short.

“Queen bed suite with pull-out queen sofa was very clean with maid services 2x a day. Space in two rooms was quite adequate for weekend stay for 2 adults and two 10 year olds. Location of the hotel is great for shopping as it is almost square in the middle of Michigan Ave. shopping. Dining for breakfast at buffet in restaurant was definitely worth it and not a typical buffet - it was elegant and had personal chef for special order omelet's. Excellent food. Good children's menu as well for little or light eaters with fair pricing. Staff was friendly and helpful.”

Sep 4, 2008 by from Carmel, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Chocolates at night, ice in the bucket, and robes.
• Hard mattress.

“Very nice, great location, would stay again.”

Sep 4, 2008 by Josh from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and staff.
• Parking is $50! That's steep even for Chicago.

“This hotel is the best I have stayed in in all of Chicago. The rooms are great and the staff is incredibly friendly. The location can not be beat. Parking is pricey, most of the other hotels are only about $30 but the Omni is $50. I'm not cheap but I'm from Chicago and that is steep even for here.”

Sep 4, 2008 by Rajiv from Highland, IN
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[8]

• Location.
• Poor room quality and staff.

“Room was poor quality, the bedroom TV did not work; the sliding door to the bathroom was not working; there was garbage in the drawers. The front desk was rude to us. Certainly not a 4 star.”

Sep 3, 2008 by Frank from Huntington Beach, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[8]

• The location was good, and the room was attractive.
• A cold shower and housekeeping could be better.

“Nice room with two TVs, but the hot water went out and the sink was slow to drain. Layout to the bathroom was not user friendly.”

Aug 24, 2008 by Phillip from Little Rock, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• It's location.
• The parking was 49.00 a night.

“Great location for walking for shopping and eating. Parking was over priced at $49.00 a night. Staff was very friendly and helpful. I would stay there again.”

Aug 21, 2008 by Amy from Waterford, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location could not have been any better. The bed the mattress, pillows, and the blankets all made you feel like you were floating on a cloud.
• I could not say anything bad about our experience at this hotel.

“I loved this hotel. From the time we pulled up the staff went above and beyond to please you and almost make you feel like friends of the hotel. The room was great, overall comfort was great, location was great. We walked to every where we went and saw all the things we wanted to see. It was a great get away.”

Aug 10, 2008 by Andrea from Calgary, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The customer service was unreal, the rooms were very clean and the location was great.
• Nothing.

“This hotel was in a perfect location. The concierge was very helpful. We received great customer service from all of the staff. The room and fitness facility was very clean. I would definitely suggest this hotel to anyone heading to Chicago.”

Aug 9, 2008 by Jason M. from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The bathroom was excellent. The really large shower was a real bonus. The free iced tea in the lobby was surprisingly good.
• It was a bit annoying that it was necessary to take two separate elevators from the ground to the room.

“The hotel was clean and comfortable, with some nice extra perks and a fabulous location.”

Aug 5, 2008 by Beth from Logansport, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The value for the price was wonderful. The gentleman that checked us in at the front desk was extremely helpful! All staff was.
• We stayed on 5th floor where pool was. Room had strong chlorine smell.

“The hotel was wonderful and staff very courteous. The front desk clerk that checked us in could not have been nicer and even remembered our name the next morning! Parking was a little expensive (49.00 a night), but the valets were very helpful with directions and efficient at getting the cars. My only complaint is that we were on the 5th floor (where the pool is located) and our room smelled terribly of chlorine. However, we were only in our room a short time so it was not big of an issue.”

Aug 4, 2008 by Mark from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to Michigan Ave. and the NAR Office.
• The tile in the pool area is very slippery when wet.

“Awesome location in River North. It is across from Nike Town.”

Jul 22, 2008 by Joe from Fenton, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location, helpfulness of staff, except front desk.
• Would not move us to non-smoking room.

“Hotel was great.”

Jun 16, 2008 by Jaime from San Diego, CA
Overall Rating: 4
Cleanliness:[10] • Staff:[3] • Location:[10]

• Rooms are all suites.
• Hotel staff overbooked and had to share room with college. Never called us to notify of error.

“I arrived after a 17 hour work day at 11:30 PM with my co-worker. We finally get to the hotel and are told they only have one room for the night. They say they will put the other person in a room at another hotel. Outside the city. At this point, we are tired and frustrated no one ever called us to notify this would occur. Long story short, male and female co-workers had to share a room for one night. We are both married, and were put in a very uncomfortable situation by the staffs error. Management did not do anything to compensate for my inconvenience, but did give my co worker a bottle of wine and cracker cheese plate in his room the next night. It was a very uncomfortable and unprofessional.”

Jun 2, 2008 by Alfonso from New Rochelle, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Centrally located and wonderful staff that accommodated our every need.

“The hotel was located in the heart of Downtown Chicago with easy access to mass transit and all points of interest. I would highly recommend staying here as the staff was very accommodating and the services were on par with any luxury hotel I've stayed in.”

May 27, 2008 by Elizabeth from San Antonio, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Liked the location.
• Room service food was bad. Bathroom had mold in shower, couldn't sleep on pillow because it smelled.

“The location of the hotel is excellent. I think it just needs some minor updating especially in the bathrooms (mold in shower!) and change the pillows. There is nothing worse than a smelly pillow!”

May 21, 2008 by Diane from Evansville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet. I get so tired of hotels with runaway kids.
• Thought we were getting a king bed, but had a queen.

“Our stay here couldn't have been better. The room was very comfortable and quiet. The staff was amazing. We ate at the restaurant and had fantastic individual service. Can't wait to come back!”

May 21, 2008 by Bea from Tucson, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff is exceptional!
• There is nothing not perfect about this hotel.

“The location of this hotel is perfect. Centrally located, we were able to walk or take public transit most anywhere. And it felt safe. The staff was so friendly, helpful. I've never stayed in a hotel where every staff person was so well trained. I can't wait to go back and stay there.”

May 15, 2008 by Doug from Eaton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff friendly and very helpful.
• Small elevators.

“Great location, friendly and helpful staff, all the amenities, well appointed rooms and dcor, all make the Omni, my hotel of choice, when in Chicago.”

May 10, 2008 by Ike from Falls Church, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very nice suite.
• Hard to find correct floor for registration and restaurant.

“Seemed pricey but was best value on Miracle Mile in Chicago.”

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Amenities at Omni Chicago Hotel, Chicago

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable

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