Marriott San Antonio Downtown Riverwalk

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User Reviews for Marriott San Antonio Downtown Riverwalk, San Antonio

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Aug 13, 2008 by Brian from Eureka, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location to Riverwalk.
• Facilities being remodeled so rather noisy & few common facilities.

“This is going to be a nice upgraded hotel, once the renovations are completed.”

Aug 6, 2008 by Joanna from Howe, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, beautiful view from our room.
• Bathroom fixture for shower/tub did not work very well.

“Upon entering the hotel, we were promptly checked in by a friendly. Our room was clean and the hotel is ideally located within walking distance to area attractions. We felt comfortable in our rooms and the kids enjoyed the ping pong table/area. Nice lounge, pool, and fitness areas!”

Aug 5, 2008 by Janet from Houston, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[9]

• The location only.
• Most everything.

“Its old, not classy certainly not the 4 star. We got stuck in the elevator, it wouldn't open. Staff was not nice or helpful. $20 extra we had to pay per day for parking was a joke.”

Aug 1, 2008 by Krennpowersports@Aol from Burleson, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Staff was superb!
• Parking if you have a large vehicle not good.

“Good: Staff was great! In room safe was awesome. Pool 1/2 inside 1/2 outside kind a cool direct access to Riverwalk! Bad: Elevators are ridiculous! Parking was difficult if you have a large pick-up. Breakfast? Lobby was not like a regular lobby about the size of our room. Although there are a lot of negatives, It was actually a nice place to stay. We have stayed at nearly every hotel in Downtown S.A. I would stay here again.”

Jul 31, 2008 by Bridgett from Arlington, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• I like the fact that it was located on the River Walk. We visited the River Walk more than we have the past six years we have gone to San Antonio.
• I did not like the fact that we had to pay for parking and the internet was not complimentary. We have stayed at 3 star hotels that offered these.

“I enjoyed the location of the hotel. I was very disappointed in the fact that we had to pay for internet service and parking. I think we will stick with 3 star hotels that were similar but offered shuttle service, free parking and free wireless internet which was the case last year.”

Jul 31, 2008 by Sonjia from Shreveport, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The way they treat their guests with kids.
• The parking fees.

“This was one of the best hotels that I have stayed in, their service, cleanliness, and commitment to their guest happiness was unreal.”

Jul 30, 2008 by Bobby from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great access to Riverwalk.
• Pool area is bland. Concrete Jungle not romantic.

“Great access to all entertainment. Rooms are spacious and open.”

Jul 30, 2008 by Russ from Plano, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Room was very nice.
• Parking was terrible.

“Stay was fine. Room was nice. I would stay there again but the constructive criticism intent here is only to highlight the fact that I think the parking garage was a disaster poor signage, extremely tight spaces, people parked in places that they should not have been making it difficult to maneuver (risky to both their and my automobile). If this was a free lot I might have expected but at $25 per day. I was disappointed !”

Jul 24, 2008 by Michelle from Yardley, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfectly suited on the River Walk for a romantic weekend.
• Very difficult to adjust water temperature in shower. Noisy!

“Nice, clean, comfortable rooms conveniently located on the beautiful San Antonio River walk. Staff was friendly and helpful. Our room was quite noisy--could have been better insulated against the outside construction and hall noise. Other than that, it provided a base for a perfect romantic weekend.”

Jul 23, 2008 by Christine from Irving, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved our room. Posh and great view on balcony side (which they upgraded us to). Staff most was helpful and friendly.
• Liked to have had VIP. Happy hour type treatment and something at top of hotel (bar/restaurant). Pool area and pool view of city was just okay.

“Location was perfect for tourist - by the Riverwalk, the Mall, Convention Center, Hemisphere Park, eateries and Alamo. All in walking distance. Our room was lovely, updated and bed most comfortable. Very clean and fresh smell to it. Balconies only on one side of hotel and you may need to upgrade for that. We were offered a free upgrade to a balcony room. Staff was friendly and most helpful.”

Jul 23, 2008 by Levi from Midwest City, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• Liked the decor of the room. Good exercise room.
• Parking is 21 to 27 dollars per night, that is not family friendly.

“We loved the hotel. Our room had a balcony overlooking the Riverwalk and it was great. The bed was comfortable and the room was well furnished. One negative, parking. The hotel charges $21 per night when right next to their parking garage the city operates one that costs $8.”

Jul 23, 2008 by Karen from Wichita Falls, TX
Overall Rating: 5
Cleanliness:[1] • Staff:[8] • Location:[9]

• Service from staff, eager to correct errors.
• Outdated & visually unappealing public areas. Unclean bathroom.

“This experience was uncharacteristic of our normal Marriott stays. Not so great. Staff was great.”

Jul 22, 2008 by Sabra from Alvin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We enjoyed our stay very much. The balcony & the view. We have recommended it to others.
• The pool! It was a kiddies pool. The deepest end was 3'9".

“We liked our room. It was attractive & clean. The bed was comfy. The staff was friendly & helpful. We have recommended it to others & plan to go back.”

Jul 19, 2008 by Leslie from Longview, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Staff went out of their way to help with anything.
• Lobby area was very small.

“I will definitely stay at this hotel again. Staff was very friendly & went out of there way to help with anything we requested.”

Jul 16, 2008 by Carmen from Round Rock, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool, hot tub, sauna, location to Riverwalk.
• NA.

“Hotel is nice, has an outdoor/indoor heated pool, hot tub, dry sauna and a workout room with ice water lemons available. Location is directly on the Riverwalk, balcony rooms are nice and you can have a view of the city at night.”

Jul 15, 2008 by Natalie from Lubbock, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• There is absolutely nothing nice to say!

“I complained to the manager and he just blew me off. I have stayed in a Motel 6 that was nicer. The front desk and lobby looked like something out of a Horror movie. The smell of mold is everywhere and there had not been much rain in the San Antonio area prior to our stay.”

Jul 15, 2008 by Stacy from Oakwood, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was located in a very convenient place.
• The parking. We have a huge truck and it was impossible to park.

“The hotel was lovely, received a non smoking room but you could tell it had been a smoking room at one time or another. Every one was friendly and it was very clean. Room service was excellent and the food great. Parking is the only complaint. We have a huge truck and valet would not park it and trying to squeeze it in their parking garage was not fun, needless to say we either walked or took a taxi.”

Jul 10, 2008 by Jose from Lubbock, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to River walk, Downtown and very clean!
• Lobby was currently under construction, but no noticeable amount of noise.

“This was a very great hotel. The location is great for the downtown and river walk area. This hotel is right on the river and also connects to the river center mall. The staff was very friendly and helpful! I would highly recommend!”

Jul 9, 2008 by Jill from Lithia Springs, GA
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[10]

• The room was good and very nicely decorated. The location was great!
• The lobby of the hotel was awful and there was no business/computer center for guests.

“The lobby was a poor reflection of the room, but it was a temporary fix while they remodeled. However, they made no effort to make the temporary lobby pretty or, for that matter, clean. After that reception I was prepared to be very disappointed with the room. The room was good and very nice. There was no business center with internet access (only the wire in the room which does not help those of us with business to attend to and no laptop). The hotel staff actually had to check with the manager when I asked if there was a computer in the building that we could use (the answer was no). Parking costs $21 a night, which is ridiculous when there is an $8 a night lot right next door. As of right now, it is not a 4-star hotel. Maybe when the new lobby is finished I would rate it as such.”

Jul 9, 2008 by Jason from Coppell, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location was very convenient.
• The lobby area needs some updating to be considered 4-star from my perspective.

“This hotel was a good getaway for my fiance and I. We needed a get away from planning and stressing, and this hotel was in a great location to provide that get away. The parking situation at the hotel is not great, and we were forced to valet because self parking was full. That turned out to be really convenient though. The lobby area & restaurants need to be updated; they are not bad, but not near as nice as the surrounding 4-star hotels. The rooms have been renovated recently and were very nice. Linens were cozy and well kept, and the HD LCD TVs in the rooms were a nice touch. The bathroom in the room was a little small, but worked well for us.”

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Amenities at Marriott San Antonio Downtown Riverwalk, San Antonio

24 Hour Room Service AM/FM Alarm Clock Air Conditioned Barber/Beauty Shop Bath Tub Business Center Car Rental Desk Childrens activities City Center Coffee Maker in Room Concierge Desk Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Indoor Pool Iron

Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Outdoor Pool Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Secretarial Service Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Valet Parking Video Checkout Wake-up Service

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