John Ascuaga's Nugget

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User Reviews for John Ascuaga's Nugget, Reno

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Sep 10, 2008 by Sandra from Gooding, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was great.

“It was neat and clean and it was friendly.”

Sep 7, 2008 by Vicki from Stockton, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Clean and tastefully decorated, with excellent room service at all hours.
• There was a long walk from the parking garage with no security or staff in night.

“I enjoyed the ease of check-in. The check-in staff was increased when the line became very long. However, when I reported to staff that a guest in line had dropped a paper from his wallet on the floor, they did not take any action to notify the guest nor collect the paper. The room was beautiful and clean, with a beautiful view of the city. The location was within walking distance of Victorian Square. Room service was quick, and the food arrived hot, with the cole slaw cold. I very much enjoyed my stay.”

Aug 23, 2008 by No from Susanville, CA
Overall Rating: 3
Cleanliness:[10] • Staff:[5] • Location:[10]

• Was close to were we were going.
• No cold water in room, was unable to get extra pillows as I have a back problem.

“It was alright.”

Aug 21, 2008 by Steven from Sunnyvale, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Price, quality, and location.
• Our room in the west tower looked a little old.

“Very good hotel for the price. Although we did not eat there, the hotel has nine restaurants! The casino was decent in size and the waitresses kept the drinks coming! The staff was helpful and friendly. Our room was a good size, rather large, and comfy! The furniture and room decor were a bit old though. Other than that, great place to stay on a budget!”

Aug 21, 2008 by Jessica from Auburn, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room was nice and elegant. Jacuzzi a bonus.
• Parking was a problem. Long way from our room.

“Clean with lots of amenities.”

Aug 20, 2008 by Clint from Mountain View, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• Had everything you needed.

“Overall a nice hotel.”

Aug 20, 2008 by Howard from Vacaville, CA
Overall Rating: 9
Cleanliness:[10] • Location:[10]

• Smoke free room was excellent. Close to all other activities.
• Long distance room registration to elevator on west tower.

“Very good visitor relations with staff and a simple check out via computer.”

Aug 20, 2008 by Alice from Cupertino, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice and clean room decor, the plasma TV is great to watch Olympic.
• They should beef up waiting staff in the restaurant.

“Very family friendly, nice and clean room, good price.”

Aug 10, 2008 by Brendan from Heber City, UT
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• Extra charges for things other hotels include.

“This hotel has is fairly easy to get to. Wireless internet service is not included and costs an additional $11.99/day. Small TV. The room was fairly beat up and needed remodeling.”

Aug 4, 2008 by Lisa K. from Twin Falls, ID
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• Nothing this trip.
• Poor customer service.

“The maids knocked and entered the rooms at 8am on our floor, check out was not until 11am. Never again will I stay there. Their customer service didn't even acknowledge my complaint.”

Jul 31, 2008 by Gary from Belmont, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• The indoor/outdoor swimming pool and spas are unusually attractive.
• Tile work in pool area is deteriorating. $5 surcharge is tacky.

“The indoor/outdoor pool and elaborate spas are the best I have seen. Also, the dressing rooms and complementary lockers are unusually well thought out. Price of the "Courtyard' annex are very reasonable.”

Jul 30, 2008 by Kim from Sacramento, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was very friendly, upgraded our room for free.
• Bathroom is dated, floor wasn't clean.

“For the price, the room was great. The staff was very friendly and helpful.”

Jul 22, 2008 by Dinah from Elko Nevada
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very quiet and friendly.
• No coffee maker in room.

“My husband and I have stayed at the Courtyard many times and always find it preferable to the main hotel. It is quiet and the staff is friendly. They are always accommodating to our requests. The parking is great and we have never had any problems with accommodation.”

Jul 16, 2008 by Jay K. from Sunnyvale, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[3]

• Hotel was clean, has casino in it.
• Very old rooms, no air conditioning working, no microwave, no refrigerator.

“We got room in which air conditioning was not working, we couldn't slept whole night. There is no common microwave and refrigerator also, we needed to use to warm the babyhood. Overall, we really didn't like this as our first day was so bad and tiring, we went there for vacation and enjoyment but nothing was done because of these hotel. I will not recommend anyone this hotel.”

Jul 10, 2008 by Ragen from Grass Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool was great.
• Room was just ok.

“John Ascuaga's Nugget is my favorite hotel in Reno. The casino is alive, the drinks are flowing, and the staff is great.”

Jul 4, 2008 by Thomas A. from Las Vegas, NV
Overall Rating: 4
Cleanliness:[9] • Staff:[9] • Location:[9]

• The people, meals and some of the location.
• They have the gull to charge us $5.00 to park in self parking and they do not charge people off the street that park there.

“Because of this fee, we will not stay there again nor will we recommend it to family, friends, or clients.”

May 22, 2008 by John from Oregon City, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is an all in one location there was no reason to go out side the hotel for anything.
• No complaints here.

“Great place, friendly staff, great dining selection.”

May 18, 2008 by Betty M. from Carson City, NV
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient restaurants.
• Noisy neighbors.

“I was not as pleased with previous stays. Usually a pleasant stay, but this time was next to crying baby. They sent a staff member to inquire why we were still in our room, because they did not check to see we had extended our stay for second night. Had to go to desk and get another room key for the second night.”

Apr 9, 2008 by Jim from Olympia, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good sized room, variety of restaurants.
• The bed was too soft and the pool was packed with kids.

“It is a very nice hotel, but we were on the same floor as the pool and there were a lot of kids running around the halls making a lot of noise. Don't get a room on the 5th floor West tower unless you want to be by the pool.”

Apr 9, 2008 by Nedra from North Logan, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The many different things that were there.
• The extra charges that were added with the other person were not what I had been quoted.

“Clean and friendly, valet and bellhops were very professional.”

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Amenities at John Ascuaga's Nugget, Reno

24 Hour Front Desk Babysitting/Child Services Barber/Beauty Shop Business Center Casino Coffee Maker in Room Fitness Center or Spa Free Parking Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box