Atlantis Casino Resort and Spa

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User Reviews for Atlantis Casino Resort and Spa, Reno

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Sep 11, 2008 by Teresa W. from Brush Prairie, WA
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[5]

• The Manhattan-style deli was excellent.
• Our room was located outside of the main hotel/casino, the rooms were of poor quality.

“We were very excited to stay at The Atlantis, but were disappointed when we arrived at our room. It was located quite a ways away from the resort. My daughter is allergic to dogs and we could hear dogs barking constantly from the room next door. When we attempted to call the front desk, to ask if we could change rooms, the front desk button on the phone would connect to a woman's private phone line who was not affiliated with the hotel. We were very disappointed with the room.”

Sep 8, 2008 by Gene from Cedar Ridge, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The eateries were excellent.
• The carpets in the hallways needs to be stretched.

“We found our stay very nice. Everyone was very friendly and are stay went smoothly.”

Sep 7, 2008 by Jianren from Valhalla, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[8]

• The price is reasonable.
• It is a casino.

“It is reasonably priced, but it is a very noisy place because of the fact that it is a casino. Not good for a family vacation.”

Sep 5, 2008 by Deborah from Daly City, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• They have good public areas and the Atlantis Oyster Bar is superior.
• The bed was uncomfortable, the bathroom was crumbling, the bed and couch covers were nasty, the TV was tiny, no fan in bathroom.

“Once excellent hotel and casino now showing signs of slovenly old age. The restaurants are still good, especially the oyster bar, but the room we got was falling apart, especially the bathroom. And please wash the bedspread some time this decade.”

Sep 4, 2008 by Seth from Shasta Lake, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• They upgraded our room upon check-in.
• The bedspread and curtains were ugly.

“The hotel is great! This is the 2nd time I have stayed here, and for the money, I think it is the best in Reno. The motif in the rooms are ugly, but it is clean and comfortable. Staff is great and there are many places to eat.”

Sep 4, 2008 by Sheila from Sacramento, AR
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• They actually upgraded our room the 2nd night.
• The first room we stayed in was suppose to be non smoking & smell terrible like it was a smoking room.

“There was 2 sections of the hotel. The section that we stayed in the first night was like a Motel 6 & that is not what we wanted. Fortunately the second night we were able to upgrade our room to the Casino section of the hotel & it was much nicer. It was what we expected.”

Sep 3, 2008 by Theresa C. from Antioch, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very nice room and very nice view.
• My reception was not friendly.

“Great hotel, great price.”

Sep 1, 2008 by Elmina from Springfield, OR
Overall Rating: 5
Cleanliness:[8] • Staff:[1] • Location:[7]

• It's a casino.
• Valet parking terrible, no help with luggage or door opening. Then bellman was rude when we took cart.

“First impressions are everything! No help checking in and then we complained and bell man came up to room and apologized but we were already upset by then (waiting for luggage). They wouldn't let us take it up on their cart that we loaded. All main restaurants closed at 11:00 pm, after 11:00 had limited food and only one restaurant open with limited food choices. Didn't expect that in Reno.”

Aug 28, 2008 by Tina from Sunnyvlae, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Mobile lodge was surprisingly clean and had a nice smell.
• Cleaners walk in without knocking and make lots of noise.

“I really enjoyed my stay at the Mobile lodge Atlantis. I was surprised at the room. I thought it would be tiny and stinky. I would stay at the Mobile lodge always because its a great price and everything I need is there, except coffee. The air conditioning was great, kept room cool and hide all the noises outside. Cleaners need to knock and be more quiet in the morning.”

Aug 28, 2008 by Norma from Hayward, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The room was nice and overlooked the swimming pool.
• We had no coffee pot in the room, much needed.

“I think it is a great hotel because it was not smoked filled in the casino although people smoked. The service was excellent, including the maid that we had. The gambling machines, though we didn't win, constantly paid back which kept you playing for hours.”

Aug 27, 2008 by Kevin from Santa Clara, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The deli is good, better than the snack bar upstairs.
• No directions to get around blocked aisles due to construction.

“They had the main doors from the rear parking lot blocked off, as well as several aisles inside, and no directions to the front desk. I got stopped twice by people who'd never stayed there and were trying to find a way to check in. The snack bar had stopped offering milk shakes. I had other issues with the hotel this time. I have stayed on over 40 hotels (different chains) in the last 6 months, and it really is starting to show in what I expect from my hotel. The shower nozzle was pulled out from the wall in my room. Not a good thing. Finding an electric outlet by the desk to plug in the computer was a challenge. (It was hidden behind the curtains on the other wall.) Internet access costs $10/day. Why? Very few hotels charge for this any more. Trays for room service put out at 8pm were still in the halls at 8 am. (That's just wrong.) All in all, I will think twice about staying at this hotel in the future.”

Aug 27, 2008 by Michael from Yuba City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Restaurant value.
• Garbage next to elevator.

“The hotel was a good value for the price but the garbage can next to the elevator need to to be empty for most of our stay the smell was bad.”

Aug 24, 2008 by Patricia from Las Vegas, NV
Overall Rating: 4
Cleanliness:[4] • Staff:[2] • Location:[7]

• The pool and arcade.
• Our first room smelled really foul.

“This hotel was unfriendly when it came to the bellman and security.”

Aug 23, 2008 by Johnny from Grass Valley, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[10] • Location:[4]

• Very nice, friendly, helpful staff.
• Dumpy motor lodge. Have to pay $10 a day for internet access. This should be free.

“I turned the shower on and moved the shower head to change the direction of the flow and "bam" the whole shower pipe breaks off. Water is going everywhere. Luckily I was able to turn the water off. Also, nowadays all hotels should have free internet access. This one charges $10 a day.”

Aug 21, 2008 by Robert from San Juan Capistrano, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[4]

• The housekeeping was ok.
• They offered to put us in another room, but in the same old motor lodge section. It should not have been ranked 3 star.

“My wife was so disturbed by the huge stain on the ceiling that we decided not to stay the second night. The management offered us another room in the same old motor lodge section, but we felt the accommodations were not up to our standards. Parking was exceedingly inadequate. We had to walk a half mile with our luggage to get to the room. They prefer to use the accessible parking space for valet or preferred customer parking.”

Aug 20, 2008 by Renee from Bakersfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff. Very friendly.
• Off the strip.

“I would visit this hotel again, I really enjoyed my stay.”

Aug 20, 2008 by Cameron from Verdi, NV
Overall Rating: 2
Cleanliness:[6] • Staff:[5] • Location:[7]

• Napa Grill. Excellent food and service.
• Very loud construction starting around 0730.

“Very nice hotel. Excellent food at Napa Grill. Construction noise very loud, unacceptable. Called front desk to let them know how loud it was. Did not ask for anything, just put guests in other end. Front desk apologized, sounded surprised.”

Aug 19, 2008 by Ed from Sacramento, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• The atmosphere was exactly what we wanted.
• The view from our room.

“My wife and I wanted to go gambling and even though we only left a deposit we thoroughly enjoyed ourselves.”

Aug 19, 2008 by Sherri from Prescott, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was great, easy access to everything we wanted to do.
• The parking situation was horrible. There were trucks and people towing jet ski trailers taking 4 spaces.

“My son and I stayed for three nights, the swimming pool and arcade were a big hit with him. We also had dinner at the Tucan buffet it was great. We will definitely be back.”

Aug 18, 2008 by Andrew from Las Vegas, NV
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[7]

• Location, restaurants, casino.
• No Iron boards in room, Toilet kept backing up! Parking was very bad.

“The Hotel was very nice, doing some remodeling in the workout rooms, restaurants where great. Parking was very bad, so Valet if possible.”

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Amenities at Atlantis Casino Resort and Spa, Reno

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable