Peppermill Hotel and Casino

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User Reviews for Peppermill Hotel and Casino, Reno

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Sep 13, 2008 by Brian from West Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room was very spacious and had an incredible steam room and spa.
• The necessity of checking-out! We didn't want to go!

“We had an incredible time at the hotel and casino. Our room was the best we've ever stayed in.”

Sep 10, 2008 by Joel from Roseville, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[7]

• Location: easy freeway access.
• Room from the 70s, 1 hour line wait to check in.

“Do not stay here. It reminded me of something that you would see in the 70's. TV was small, iron was broken. It was run-down and not at all what I expected.”

Sep 10, 2008 by Cathy from Abilene, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• We ate in two of the restaurants at the Peppermill and they were wonderful!
• No coffee pot in the room.

“We had a wonderful experience at the Peppermill. We did pay for an upgrade room when we arrived so that we would be in the new Tuscany Tower. The rooms in the Tuscany are 4 star! We were very impressed with the Biscotti restaurant and also the Steak House located at the Peppermill.”

Sep 8, 2008 by Lois from Wahiawa, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great renovations, comfortable rooms, fun dining experience, overall ambience of various features is well rounded.
• The casino smoke in the weekends were at times very unbearable that we left early.

“I'd definitely stay at this hotel again!”

Sep 4, 2008 by Mark from Toledo, OH
Overall Rating: 8
Cleanliness:[3] • Staff:[10] • Location:[10]

• Quick check in/checkout.
• The halls in Montego Bay were filthy.

“Great staff, easy access to the property, close to airport - good business hotel.”

Sep 3, 2008 by Karen from Paradise, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[6] • Location:[4]

• The room was clean and the pillows were perfect.
• No clock, coffee in the room, not what I expected for a 4 star hotel.

“I liked the Peppermill as a whole, I would stay there again. There was nothing so special about the room in the Tuscan Tower. The checkout process was confusing, they were very accommodating at check in but when it came time to check out it was not as convenient as check out at other hotels I have stayed in.”

Aug 30, 2008 by Jopei S. from Iowa City, IA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Convenient location outside of Downtown Reno.

“This casino has varied clientele that caters to a large spectrum of individuals. Decor is tasteless, but energy is bustling.”

Aug 26, 2008 by Ronnie from Incline Village, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful new, quiet, rooms and really comfortable beds.
• My breakfast bacon was way too flabby.

“We stayed in the new Tuscany Tower, and had a beautiful room, two king beds with wonderful mattresses, and a huge flat-screen TV. The bathroom included a Jacuzzi tub, two sinks, lots of marble and tile, and another flat-screen TV. The view down to the new pool area is beautiful, even though the pool area is still under construction.”

Aug 22, 2008 by Sharon from Oak Forest, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[3]

• The room that I upgraded to was exquisitely decorated and the service was excellent.
• The Montego Bay building was way in the back of the hotel. Very inconvenient.

“The upgraded room was beautiful. I had a great view of Mt. Rose up near Tahoe but only because my son lives in Reno and asked for that view. The Montego Bay building was a stories back in the service area without views.”

Aug 21, 2008 by Cynthia from Sacramento, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[8]

• The hotel room was beautiful extremely well done Casino was fun BBQ Restaurant Uraunt was great!
• Service Was Terrible! They need to get a 4 star staff to go with facility.

“The rooms were very nice I would rate them 4 star. Casino was fun and kept us playing. The BBQ Restaurant was awesome! But the service of the hotel staff and coffee shop staff left a negative mark on our stay. 8:30 am Sunday morning house keeping entered our room without a knock! Opened the door and then announced housekeeping! We were told to come back 3 times before our room was ready front desk person accused the other front desk person of not doing her job right in front of us when in fact I witnessed that person do what she was supposed to do. Bell staff very unfriendly. Coffee shop was very unorganized and unhappy doing their jobs. Valet was super efficient, friendly and professional. That Department must have a good manager!”

Aug 11, 2008 by Frank from Aurora, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location newly remodeled.
• Congested check in.

“Good Casino Hotel in Reno. New rooms are wonderful. Congested Check in area. Don't use valet for check in - heard longer than 2 hour wait for baggage.”

Jul 31, 2008 by Mike from Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• The room was very nice and clean.
• We were charged for a minibar item we did not use.

“The location is very good in Reno, but you do have to use your car for getting downtown Reno. We were very upset about a charge for a minibar item that we did not take. We called three different times to no avail the accounting staff did not call back two of the times and the third person would not take the charge off the charge.”

Jul 21, 2008 by Jenny from Frankfort, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The rooms were spacious and well maintained.
• Do not like the casino scene, walks were too long.

“A bright and clean hotel. The Reno casino scene was a bit overpowering, but OK if not with children, who felt out of place. The rooms were clean and newly decorated in cheesy Vegas style luxury. The hallways and walks to rooms were too long. The restaurants were good. I'd stay their again for a night.”

Jul 20, 2008 by Diana P. from Vail, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, staff was friendly and helpful.
• No coffee pot in room - Snacks on censored tray is not child friendly.

“Overall, beautiful place to stay.”

Jul 20, 2008 by Deedee from Las Vegas, NV
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• Well priced for accommodation.
• Difficult to find room - need better markings/directions.

“Nice place to stay. Room had just been remodeled and was very comfortable. Construction was going on but workers were leaving for the day as we arrived and we had no problem. Food at cafe was reasonably priced. We were just passing through Reno so our stay was overnight only.”

Jul 18, 2008 by Jill from Sebring, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very nice remodeled room. Great bed.
• Getting from parking to your room. Terrible layout.

“The hotel overall was great. What's with the extra service charge when you check in?”

Jul 11, 2008 by Theresa from Fresno, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• I enjoyed the convenience of nearby eating establishments and some shopping.
• There was almost nowhere except the rooms to escape smoke when using the machines.

“I will be anxious to see the hotel after the current construction is completed, as I believe the new areas may provide more adult swimming areas and other amenities in the spa area. I would like to see some less expensive shops for more mundane purchases. Overall my 3 day stay was enjoyable.”

Jul 9, 2008 by Tim from Cottonwood, CA
Overall Rating: 2
Cleanliness:[10] • Staff:[1] • Location:[3]

• Clean.
• Poor hot water conditions.

“We complained about the hot water being non existent. Was told would there to fix it and never came, or if they came they still didn't fix it.”

Jul 9, 2008 by Stephanie from Sparks, NV
Overall Rating: 1
Cleanliness:[9] • Staff:[2] • Location:[10]

• Everything except our room!
• NA.

“Excellent! But staff needs improvement to learn to appease a customer.”

Jul 8, 2008 by Greg from Santa Rosa, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great steam shower and hot tub. Spacious room.
• Fridge was not cold. No ice in room fridge. TV was very small.

“A good quiet, out of the way resort for the romantic. 10 restaurants to choose from was very convenient. Slot machines were of poor quality and selection. Black jack was fine. I'll be back.”

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Amenities at Peppermill Hotel and Casino, Reno

AM/FM Alarm Clock Bar/Lounge Business Center Casino Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room Parking Pool Restaurant Room Service Shops/Commercial Services Television with Cable

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