Marriott San Francisco Downtown

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User Reviews for Marriott San Francisco Downtown, San Francisco

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Sep 12, 2008 by Rose from San Francisco, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• The employee that helped me check in was very kind, friendly, and helpful!
• I asked an employee on the 4th floor where the pool was located and she very rudely replied that the pool was closed, even though it was not yet 11pm.

“We didn't spend too much time in the lobby or general area aside from the pool. Part of the pool area was under construction which was a bit disappointing. But apart from the rude employee on the 4th floor, all the other staff members we encountered were friendly and helpful.”

Sep 11, 2008 by Ben from San Diego, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location.
• The room was much smaller than I expected.

“NA.”

Sep 10, 2008 by Kallee from Auburn, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everything!
• The price of room service was astronomical compared to the proportions you got.

“My fiance and I have stayed here twice in the last year and we will never stay anywhere else. The staff is amazing and so helpful. This time we had our 2 month old with us and the set us up with a fridge and microwave for his bottles at no extra cost to us. Any time we had a question about how to get somewhere or where to find something, the staff was so helpful. Our stay was perfect and the room was great and even when my son spit up on half the pillows they came up and gave us new ones right away.”

Sep 3, 2008 by Josh from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Small details were not overlooked, outstanding customer service.
• Parking rates were a little pricy, but not too bad.

“This hotel exceeded all my expectations and the customer service was indeed something to write home about, no small detail was overlooked. I'd stay there again in a heartbeat!”

Sep 3, 2008 by Britt from Los Gatos, CA
Overall Rating: 7
Staff:[9] • Location:[10]

• Beautiful and the bed was incredibly comfortable.
• Room was very small and parking fee was outrageous.

“Overall the hotel was great. Location was terrific. The parking staff was excellent (which was important, given that it costs $50 a day to park in the garage) as was the desk staff. The room turned out to be much smaller than I'd expected, given the rating of the hotel. The bed was incredibly comfortable, however, so that made up for the small room. We were unable to use their in-room check out service, which was a bit of a drag. It just wasn't working, so we had to check out downstairs.”

Sep 3, 2008 by Florian from Goettingen Germany, DE
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great views, friendly, helpful staff, perfect location (close to SFMOMA - San Francisco Museum of Modern Art & Market St).
• Lobby undersized compared to total number of rooms of hotel.

“Great hotel. Comfortable and modern rooms, always clean, great views, friendly and helpful staff. Excellent location - cable car platforms, market street, Westfield shopping center, Union Square, SFMOMA all within short walking distance. Fisherman's Wharf, Castro and Ferry Building all directly accessible via Tram Line F (stop is only 1 min walk from hotel).”

Sep 1, 2008 by Sonny from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Housekeeping did a great job of replenishing all bathroom needs and cleaning my room.
• Parking was too expensive.

“Hotel staff was delightfully helpful providing information to get around the Bay Area. Always looking forward to come back to my hotel room after a long day of activities.”

Aug 28, 2008 by Cami from American Fork, UT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Restaurant. Location.
• Guest Laundry. Only one for all those rooms, not enough.

“It was nice staying here. I felt safe and not worried at all about staying there. The elevator was a little scary and super slow. There was only one washer and dryer for guest laundry which was not enough for that size of a hotel. The shuttle was very convenient and came at reasonable times. It was not the safest vehicle I have ever been in but it worked for a quick ride to the airport. The hotel staff was super friendly and very helpful.”

Aug 28, 2008 by Alan from Los Osos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great View Lounge, nice views from room.
• Unacceptably dirty guest room windows.

“Excellent location, 1 block from BART and MUNI, 2 blocks from Union Square. Public areas are spacious. View Lounge on 39th floor is outstanding. Rooms are nice, but slightly below luxury level and windows are not kept properly clean. (View Lounge windows are kept sparkling clean, otherwise this hotel would probably go out of business.).”

Aug 28, 2008 by Corrie from Fox Island, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Views, awesome lounge on the 39th floor, good food.
• Carpet in room seemed a little old, but no complaint really.

“Hotel staff was excellent. Great bed and linens, nice bathroom. Super view if you are on the high-rise floors. Really great lounge on the 39th floor. Do not miss out on seeing it if you stay at this hotel. Food and drinks well worth writing home about. We chose to spend much of our time during this short trip in the hotel, which was just fine.”

Aug 26, 2008 by Lillian from Newton, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The amenities were excellent. especially the fitness & pool areas. The HD TV was nice. The overall hotel environment was lively and urban.
• The valet parking was expensive.

“We enjoy the overall hotel experience with the exception on the high valet parking fee. The location is excellent. The hotel amenities provided a nice respite after a long day of sightseeing.”

Aug 22, 2008 by Matt from Pleasanton, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The front desk receptionist was an incredible help, and very thoughtful.
• The parking fee was more then 50 dollars per day.

“A great hotel if you just need a comfortable place to sleep. Rooms are small and do not have much of a sitting, lounging area.”

Aug 22, 2008 by Trina from Sugar Land, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[1] • Location:[8]

• The beds were outrageously comfortable.
• The front desk staff is horribly rude.

“The hotel lobby was very nice and they were able to grant our early check in. The large problem with this hotel was the front desk staff. The one individual we checked in with ruined our entire stay based on his attitude. The room had no view. But the bathroom, though it had been cleaned, had someone else's hair all over the floor. Very happy we were only there one night.”

Aug 14, 2008 by Norbert from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• I met our expectations and was a great location.
• Although a great location, the area itself did not feel safe after 9:30 pm.

“Excellent 4 star hotel. Great view of the city from the roof top restaurant on the 39th floor. Would recommend this hotel to business or leisure travelers - great location. Close to shopping, restaurants and bus.”

Aug 12, 2008 by Hiro from Irvine, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Descent location.
• Floor plan is hard to understand.

“I recommend for business trip.”

Aug 12, 2008 by Bob from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the staff and the size of the pool and hot tub (great hours and thought the staff fantastic).
• Providing a screen to be placed between the queen beds would be great when traveling with children so adults could watch TV after bedtime.

“We would love to stay there again. Very kid friendly, wonderful location, terrific staff. We have grown very fond of Marriot Hotels (and we are more boutique hotel types).”

Aug 7, 2008 by Jenni from Ellicott City, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff.
• Lobby and other areas were not as spacious as other hotels.

“Great staff, rooms, and location. could not ask for more!”

Aug 7, 2008 by Peter from Port Chester, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Parking cost.

“Great location. Nice beds, quiet room and helpful staff. Parking over $50.00 was a bit steep.”

Aug 7, 2008 by Robert from Whitefish Bay, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was great.
• Valet parking expensive.

“Great location for touring san frank. Staff very helpful. Nice pool and observation deck. Valet parking expensive. Park at private lot between 5th and 6th st. on Howard.”

Aug 5, 2008 by Michelle from Bay Point, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• How friendly the staff was.
• NA.

“I had a fabulous experience. I was greeted by friendly faces with big smiles.”

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Amenities at Marriott San Francisco Downtown, San Francisco

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Bath Tub Business Center Car Rental Desk City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies

Indoor Pool Iron Lounge Maid Service Meeting/Banquet Facilities Mini Bar News Stand Parking Phone with data port Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Secretarial Service Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Valet Parking Video Checkout Wake-up Service Wet Bar

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