Serrano Hotel

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User Reviews for Serrano Hotel, San Francisco

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Sep 14, 2008 by Sally from Narragansett, RI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Price.
• Location.

“Two double beds in a small room was very tight. Would have preferred a queen or king, but they didn't have one they said. First room they put me in, had cigarette smell so they switched me without a complaint. Bathtub was very narrow so hard to take a shower.”

Sep 13, 2008 by Ken from Fairfield, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice boutique Hotel. Like the free wine between 5 - 6 pm.
• Bathroom way too small.

“The Serrano is a nice boutique hotel situated in the SF Theater District. It seems every time we visit, without knowing what's playing, we just walk down the street to the Curran theater and get tickets to a great show. Staff is friendly, services are good, restaurant is very good as is the Grand Cafe next door.”

Aug 21, 2008 by Michele from Mendocino, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• We liked the friendly helpful staff.
• The bathroom was a little small.

“Great location worth the price.”

Aug 14, 2008 by Robert from Chico, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good location near Union Square; upscale feel.
• A little close to the Tenderloin.

“The Serranto is a gem: upscale feel, friendly staff, good restaurant on site. It's very close to Union Square -- but do be careful about straying into the Tenderloin, which is nearby.”

Aug 14, 2008 by Susan from Santa Rosa, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was beyond accommodating and friendly.
• Rooms were just a wee bit small.

“Excellent service and unique, if small, rooms.”

Aug 13, 2008 by Andrea from Colorado Springs, CA

Cleanliness:[9] • Staff:[8] • Location:[9]

• Easy to find, very beautiful, clean, quiet.
• Parking was too expensive, bathroom had no counter space.

“Beautifully decorated, bathroom had no counter space, a real problem for a woman. View was great, bed was very comfortable and staff was friendly and helpful.”

Aug 6, 2008 by Ali from Santa Rosa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[9]

• Gorgeous decorations, really unique atmosphere.
• The staff was a little spacey - not always on top of it.

“I loved this hotel! I stayed in a two room deluxe suite with a view of the city, so the room was nice and large. The room was spotless, the bed very comfy, and the decor very charming. Overall, I had a great stay. It's only about a block or so to Union Square which is really nice. If you are willing to pay more for a "boutique" experience that is not your average Hilton, stay here!”

Jul 27, 2008 by Kevin from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The decor and the comfort of the beds were great!
• The rooms were tiny (but it's an historic building).

“The best word to describe this Kimpton property is fun and comfy. The decor is a little wild, but very well done. The beds are super comfy. The place was spotless - very clean. And the staff was great. Because it's an older, historic building, the rooms are a little small. I don't mind this, and indeed it helps give this place some of its boutique charm, but if you prefer otherwise, you might look elsewhere (or perhaps inquire about their larger rooms).”

Jul 23, 2008 by Kate from Turlock, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful! The doorman was so nice and helpful.
• I liked everything.

“The staff was helpful and friendly. The hotel was beautiful and we had a great time.”

Jul 23, 2008 by Rikki from Mendocino, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice lobby, friendly staff.
• Small room with sealed (unopenable) windows.

“Great location for sightseeing in this great city.”

Jul 17, 2008 by Donna from Eureka, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The decor was plush and inviting, and the bed was so very comfortable. The staff went the extra mile to be of assistance to us.
• I had no complaints.

“The hotel staff greeted us every time we entered the hotel and were highly accommodating to us. I liked that we had a parking garage directly next to the hotel. They allowed us to check in early as our room was ready so we could go sight seeing, and suggested we leave our luggage in their storage room while we finished sightseeing after we had checked out as our car would still be in the parking garage. Very convenient.”

Jul 16, 2008 by Bob from Durham, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• They called me by name and remembered me. Thanks!
• Nothing, it was perfect.

“I couldn't believe the outstanding service and quality of this hotel. You won me over for sure.”

Jul 10, 2008 by Mike from Fresno, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• Front desk staff was friendly and helpful.
• Bathroom was cramped and cost of parking was high.

“Definitely a boutique hotel with a quirky personality. The room, though small, was well appointed, though the toilet was so close to the wall it was difficult to sit on. Room service menu was small.”

Jul 10, 2008 by Eileen from Danville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Their playful attitude and helpful demeanor; free wine!
• Can't think of a thing

“European style boutique hotel with friendly, efficient staff, pleasing decor, convenient location and a great attitude towards pets!”

Jul 9, 2008 by Dawn from Reno, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful rooms, very clean, central location.
• Nothing to not like!

“This Kimpton property was very nice. Our rooms were spacious and the Aveda bath products were a nice touch. We also received a 25% discount on parking as we drive a hybrid. We'd definitely stay here again - one of our top San Francisco experiences.”

Jul 8, 2008 by Joellen H. from Douglas, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the boutique atmosphere and the wine hour with other guests.
• No closet.

“Great fun hotel, fabulous location, comfortable and clean.”

Jun 28, 2008 by Ken from San Pedro, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, courteous and a good value.
• Parking is $40/night.

“The rooms are small, but not stuffy. The staff is attentive, the decor is beautiful and the location is great. I highly recommend the Serrano to tourist and business traveler alike.”

Jun 10, 2008 by Dana from Battle Ground, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Theme of hotel and products in bathroom.
• Bathroom was a little tight.

“I was surprised that they had smoking rooms. Great location, lobby was beautiful, staff was friendly and helpful - it just felt like we were in our own little funky haven in the heart of the city.”

May 27, 2008 by Susan from Pasadena, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[7]

• Free happy hour was nice and staff at restaurant were wonderful.
• Did not feel safe.

“Ok if you can't get other hotels in Union Square or the embarcadero. This hotel pales in comparison to other Kempton hotels in SF; the Palomar is much better. The room was small, and parking extremely expensive. Food was great, though. Not in the safest area of Union Square or SF.”

May 26, 2008 by Susan from Louisville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Comfortable living spaces enjoyed the wine reception and gaming concept.
• The problem with the whole city. Parking.

“3 star plus, friendly and helpful personnel. Beds so comfortable I didn't want to get up in the morning.”

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Amenities at Serrano Hotel, San Francisco

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room Mon-Fri/7am-10am No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services